Frequently Asked Questions

University Health Clinic

Welcome to the University Health Clinic FAQ page! Here, you’ll find answers to common questions about accessing our services, insurance coverage, and more. Whether you’re an undergraduate, graduate student, or employee, we’re here to help you understand how the clinic works and what you need to know to get the care you deserve.

Did you know that you do not need student health insurance to access the University Health Clinic? That’s right! All undergraduate students, graduate students, and employees are eligible to use the clinic. While insurance is billed for services, the clinic accepts many insurance plans, including Health First Colorado (Colorado Medicaid) and UNC employee health plans (except for Kaiser).

Scroll down to explore helpful information and find answers to the questions you have.

Common Health Clinic Questions

Call 911. If you are on-campus, call UNC Police at 1-970-351-2245. For a list of 24/7 emergency medical care facilities and for information about care for mental health crises, visit our Emergency and After Hours Care page.

Most of our care is provided by our nurse practitioner staff, along with care provided by our chiropractor.

Yes! If you have student health insurance, you will just pay a $20 copay for an office visit at the University Health Clinic. After that, your healthcare at the University Health Clinic is covered at 100% of the in-network charge for covered medical expenses—and the $500 deductible is waived. Note: If labs or other services are sent to an outside lab, the $500 deductible will apply.
We are conveniently located on the first floor of Cassidy Hall (corner of 19th St and 10th Ave).
If you have a UNC parking permit, street parking is available:
  • On 10th Avenue or 19th Street
  • In student lots to the north and south of Cassidy Hall
View Parking Map
If you don’t have a UNC permit, there are a limited number of parking spaces located behind Cassidy Hall that are marked “Health Center Patient Parking.” In order to use these spaces, you must request and display a permit from the University Health Clinic front desk. Be sure to make this request as soon as you arrive. Vehicles without a permit will be ticketed and towed.
There are designated accessible parking spaces on the northside of Cassidy Hall on 19th St and on the west side of Cassidy behind the University Health Clinic. If you are unable to walk into the University Health Clinic, call the front desk at 970-351-2412 for wheelchair assistance.
During the nine-month academic year, we are open from 9 am to 4 pm Monday, Tuesday, Wednesday and Friday. We are closed on Thursday, Saturday, Sunday and university holidays. For care anytime the University Health Clinic is closed, please visit our Emergency and After-Hours Care page.

We will charge your health insurance for services we provide to you. (The exception to this is for medication provided to you from our pharmacy. We are not able to bill insurance for medication. However, we work to make medications as affordable as possible. We can charge medication to a student’s account.)

The amount that you will pay for medical services depends on the services you receive and your specific health insurance coverage. You are responsible for charges you incur and that your health insurance does not pay. At the time of service, we ask patients to pay any co-pay amounts. If you are a student who is unable to pay the copay amount at the time of service, talk with our staff to discuss the possibility of having your copay being charged to your UNC account.

Yes, except for Kaiser.

The Health Clinic is an in-network provider for many insurance plans, including:

  • The student health insurance plan
  • Health First Colorado (Colorado Medicaid)
  • UNC employee health insurance plans (except for Kaiser)

However, the Health Clinic is not an in-network provider for some health insurance plans (e.g., Kaiser and Tricare Prime–though we are in-network for Tricare Select). We are also not a provider for Medicaid plans for states other than Colorado. This means that if you subscribe to one of those plans and you access care at the Health Clinic, you could be responsible for most or all of your bill, according to this schedule of healthcare charges. If you’d like to access care at the Health Clinic but your insurance does not provide coverage at the Clinic, we suggest you consider purchasing a Bear Care plan.

We recommend you contact your specific health insurance carrier prior to accessing care at the Health Clinic to make sure the Health Clinic is an in-network provider with your health insurance plan. Alternatively, contact the Health Clinic and we will determine whether we can accept your health insurance. The Health Clinic bills insurance under the name “Campus Clinics” in Greeley. When you call your insurance company or login to your insurance portal, see if “Campus Clinics” in Greeley is an in-network provider in your health insurance plan.

Yes. We have developed our Bear Care plan just for you. Alternatively, you could choose to pay the standard charges for our services.
Care for illness and injury is offered on a drop-in basis—no need for an appointment, just follow these instructions! Appointments are required for gynecological examinations, chiropractic visits, and initial mental health appointments. Call us at 970-351-2412 to schedule.
Yes, generally speaking, we are only allowed to share information with third parties if you sign a release authorizing the disclosure. Exceptions to this general rule may include situations involving danger to self or others; court orders; situations involving child abuse, neglect or domestic violence, reporting to public health authorities to help prevent or control disease; and other exceptions permitted by law.
If you are under age 18, please talk with your provider about your rights to care without parent or guardian involvement and what information will be confidential.   
Yes. Visit our sexual assault webpage for a summary of medical care options at the University Health Clinic and off-campus.
Yes. Check out our services webpage for information about gender-affirming care.
Visit our student health insurance webpage.

Still Have Questions?

We're Happy to Help!

For more information call the University Health Clinic at 970-351-2412 or email debra.miller@unco.edu.

970-351-2412 debra.miller@unco.edu