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IM&T COVID-19 

Information & Resource Updates

IM&T is working to help create a list of best practices and resources for faculty, staff, and students in the event UNC moves to an online campus environment.

IM&T support staff are asking faculty, staff, and students to prepare for an online environment before spring break. If you need help setting up your laptop, please feel free to call 970-351-4357 or come by the TSC in Carter Hall (3006) before you leave for vacation.

Online Collaboration

Faculty, staff, and students have full access to Microsoft Teams. Teams is available for online chat and video conferencing. Faculty and students can use Teams to hold and record class content. We've also created a Teams space called Online Training & Development where you can go to ask questions related to working online and to access live/recorded webiniars. 

Business Continuity Questions

IM&T has created a special ticketing category for questions or requests specifically related to Covid 19 and our business continuity systems. To submit a question or request resources, visit the SUPPORT PORTAL (tsc.unco.edu).

Once inside the portal, search for COVID-19. A service request item will appear (pictured). You can submit your request or question here. 

Business Continuity Questions

MMFA - Accessing Accounts at Home

Beginning last fall, most UNC students and employees will be required to provide multifactor authentication if working from home. This ensures that scammers and unauthorized users cannot gain access to UNC systems. If you have not used or setup your MMFA preferences, please do so as soon as possible.

MMFA Information & Guides

Video Conferencing 

Microsoft Teams vs Zoom Infographic

Microsoft Teams

All faculty, staff, and students have access to Microsoft Teams. Teams should be used for all video conferencing and department communications that are not specifically related to academic classes. This includes using Teams for video meetings with entities outside of UNC. 

Teams Resources:
Zoom

All UNC faculty, staff and students have access to a Zoom Basic account. Because the account is basic, Zoom should only be used video conferencing related to academic courses.
*Zoom Pro Accounts are limited and will only be granted to faculty on a case-by-case basis. 

Zoom Resources:

Accessing UNC Content from Home

Available Software for UNC Employees & Students

UNC Cloud Services

Most faculty, staff, and students will be able to simply use UNC's Cloud Services. You can use cloud services for email, documentation creation, team communication, and class content. You do NOT need VPN access for these programs.

*Office365 Programs (email, Word, OneDrive, Sharepoint, Teams, PowerBI, etc.) - Do NOT need VPN

  • Academic Works
  • Aim
  • Canvas
  • CBord Web
  • Digital Measures
  • Ellucian Mobile
  • eTranscript
  • Handshake
  • Insight
  • IRIS
  • Library
  • Notify
  • OnBase Web Client
  • Parchment
  • Slate
  • URSA
  • Zoom
CLOUD ACCESS
CLOUD SUPPORT
 
VPN Services

VPN General Access 
If you have a first.lastname account, you have general VPN access. No need to submit a ticket. 
*Note: students will not be given VPN access.

General VPN access will allow you to access: 

  • Banner
  • Appworx
  • BossCars
  • CSGold
  • Flywire Payment Processor
  • Network Drives (Department Share drive, S:\ ,etc)*
  • Odyssey
  • Onbase App
  • RecTrac
  • UNC File Servers
  • Xtender

*Note: Prior to going off-campus, you must create a shortcut on the desktop of your departmental shared drive to continue to access the shared drive off-campus. You can also view our NETWORK DRIVE page for information on how to map those from home. 

VPN Privileged Access
If you need access to these services, you will need to submit an IT support ticket to receive access. 

  • FSS
  • Raiser's Edge
  • Lenel Door Access
  • SFTP Server
Install VPN & Access Guides
 

Additional Policies & Resources

  • Faculty Bandwidth Requirements

    Some members of faculty are interesting in know what type of systems and/or bandwidth requirements they need to achieve to conduct a suitable online environment. 

    Teams - from Microsoft Help
    Where bandwidth isn't limited, Teams optimizes media quality, including up to 1080p video resolution, up to 30fps for video and 15fps for content, and high-fidelity audio.

    Teams is always conservative on bandwidth utilization and can deliver HD video quality in under 1.2Mbps.

    • Peer-to-peer Audio - 30kbps
    • Peer-to-peer audio calling and screen sharing - 130 kbps
    • Peer-to-peer quality video calling 360p at 30fps - 500 kbps
    • Peer-to-peer HD quality video calling with resolution of HD 720p at 30fps - 1.2Mbps
    • Peer-to-peer HD quality video calling with resolution of HD 1080p at 30fps - 1.5Mbps
    • Group Video calling - 500kbps/1Mbps
    • HD Group video calling (540p videos on 1080p screen) - 1Mbps/2Mbps

    Zoom - Zoom Support
    The bandwidth used by Zoom will be optimized for the best experience based on the participants’ network. It will automatically adjust for 3G, WiFi or Wired environments.

    Recommended bandwidth for meetings and webinar panelists:

    • For 1:1 video calling:
      • 600kbps (up/down) for high quality video
      • 1.2 Mbps (up/down) for 720p HD video
      • Receiving 1080p HD video requires 1.8 Mbps (up/down)
      • Sending 1080p HD video requires 1.8 Mbps (up/down)
    • For group video calling:
      • 800kbps/1.0Mbps (up/down) for high quality video
    • For gallery view and/or 720p HD video: 1.5Mbps/1.5Mbps (up/down)
      • Receiving 1080p HD video requires 2.5mbps (up/down)
      • Sending 1080p HD video requires 3.0 Mbps (up/down)
    • For screen sharing only (no video thumbnail): 50-75kbps
    • For screen sharing with  video thumbnail: 50-150kbps
    • For audio VoiP: 60-80kbps
    • For Zoom Phone: 60-100kbps

    Recommended bandwidth for webinar attendees:

    • For 1:1 video calling: 600kbps (down) for high quality video and 1.2 Mbps (down) for HD video
    • For screen sharing only (no video thumbnail): 50-75kbps (down)
    • For screen sharing with  video thumbnail: 50-150kbps (down)
    • For audio VoiP: 60-80kbps (down) https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-Mac-and-Linux
    • System Requirements for PC, Mac, and Linux
      • This article covers: System requirements Supported operating systems Supported tablet and mobile devices Supported browsers Processor and RAM requirements High DPI support Bandwidth requirements H...

    Canvas - Canvas Support

    Internet Speed

    • Along with compatibility and web standards, Canvas has been carefully crafted to accommodate low bandwidth environments.
    • Minimum of 512k
  • Making/Receiving Calls & Voicemail

    Whenever possible the person or unit should allow calls to go to the voicemail system and return calls from whatever phone you are using at your home office. You can access and manage your voicemail remotely by calling 970-351-2456 and press *. Enter your 7-digit extension (351XXXX) followed by your PIN. 

    Only essential units that need to field live calls should apply for a soft phone or use the call forwarding function on your desk phone. 

    • Soft phones can be technically difficult to manage for users, so we need to limit the number we deploy. Call forwarding eats two connections per call, both the incoming and forwarded call count against our circuit limit.  We need to be strategic when doing this with high traffic phone numbers. Please don't forward calls to your home/cell phone. 

    Inter-institution calls should be conducted via Teams via chats or Teams video/audio calls whenever possible.  Personal phone to personal phone is also a valid option and department/teams should be sharing contact information in preparation for that contingency.

    What if I am seeing the quota email for my voicemail?

    When you dial into the mailbox, press 3 to hear old messages, and then press 2 to hear deleted messages.  At that time, it will give you an option to empty the deleted messages folder, and it will then ask you to confirm.

  • Anchor Labs

    Classes are moving online. Per President Feinstein's message to campus on Monday, March 16, the campus will be closing for all non-essential personnel. Unfortunately, this means our two anchor labs will be closing, at 5:00 p.m. on Tuesday, March 17 until further notice.