Information & Resource Updates
IM&T is working to help create a list of best practices and resources for faculty, staff, and students in the event UNC moves to an online campus environment.
IM&T support staff are asking faculty, staff, and students to prepare for an online environment before spring break. If you need help setting up your laptop, please feel free to call 970-351-4357 or come by the TSC in Carter Hall (3006) before you leave for vacation.
Faculty, staff, and students have full access to Microsoft Teams. Teams is available for online chat and video conferencing. Faculty and students can use Teams to hold and record class content. We've also created a Teams space called Online Training & Development where you can go to ask questions related to working online and to access live/recorded webiniars.
Business Continuity Questions
IM&T has created a special ticketing category for questions or requests specifically related to Covid 19 and our business continuity systems. To submit a question or request resources, visit the SUPPORT PORTAL (tsc.unco.edu).
Once inside the portal, search for COVID-19. A service request item will appear (pictured). You can submit your request or question here.
MMFA - Accessing Accounts at Home
Beginning last fall, most UNC students and employees will be required to provide multifactor authentication if working from home. This ensures that scammers and unauthorized users cannot gain access to UNC systems. If you have not used or setup your MMFA preferences, please do so as soon as possible.
All faculty, staff, and students have access to Microsoft Teams. Teams should be used for all video conferencing and department communications that are not specifically related to academic classes. This includes using Teams for video meetings with entities outside of UNC.
All UNC faculty, staff and students have access to a Zoom Basic account. Because the
account is basic, Zoom should only be used video conferencing related to academic
*Zoom Pro Accounts are limited and will only be granted to faculty on a case-by-case basis.
Accessing UNC Content from Home
UNC Cloud Services
Most faculty, staff, and students will be able to simply use UNC's Cloud Services. You can use cloud services for email, documentation creation, team communication, and class content. You do NOT need VPN access for these programs.
*Office365 Programs (email, Word, OneDrive, Sharepoint, Teams, PowerBI, etc.) - Do NOT need VPN
- Academic Works
- CBord Web
- Digital Measures
- Ellucian Mobile
- OnBase Web Client
VPN General Access
If you have a first.lastname account, you have general VPN access. No need to submit a ticket.
*Note: students will not be given VPN access.
General VPN access will allow you to access:
- Flywire Payment Processor
- Network Drives (Department Share drive, S:\ ,etc)*
- Onbase App
- UNC File Servers
*Note: Prior to going off-campus, you must create a shortcut on the desktop of your departmental shared drive to continue to access the shared drive off-campus. You can also view our NETWORK DRIVE page for information on how to map those from home.
VPN Privileged Access
If you need access to these services, you will need to submit an IT support ticket to receive access.
- Raiser's Edge
- Lenel Door Access
- SFTP Server
Install VPN & Access Guides
Additional Policies & Resources
Can't login to submit a ticket? You can fill out our Ticket Questionnaire to get support.