Frequently Asked Questions
Browse the list below of frequently asked questions regarding our return to campus for the Fall 2020 semester, the university's response to those questions and other important information for students, faculty and staff.
- How is UNC assessing and making decisions about the fall?
The health and safety of our students, staff, and faculty is a top priority. We continue to monitor developments at the state and local level every day as we progress to the start of the fall semester; things are still very fluid. We are in regular conversations with the Colorado Department of Higher Education, the Colorado Department of Public Health and Environment, and Weld County Public Health officials to be sure that our plans on aligned with best practices for maintaining the health and safety of our community. Our goals are to offer the best possible educational experience for our students in a responsible way that meets the standards established by public health officials. Fall Re-Entry Task Forces were formed in late spring that have been working to outline and implement campus policies and procedures.
COVID-19 requires a fluid and adaptable response. While it is our plan to maintain the traditional semester schedule, we also are planning for different scenarios that may emerge between now and the start of the semester, and that may occur during the fall semester and will respond in a way that is responsible to the health and safety of our campus community as the COVID-19 situation evolves.
- Has the academic calendar been changed because of COVID-19?
COVID-19 requires a fluid and adaptable response. While it is our plan to maintain the traditional semester schedule, we also are planning for different scenarios that may emerge between now and the start of the semester, and that may occur during the fall semester. Our goals are to offer the best possible educational experience for our students in a responsible way that meets the standards established by public health officials. UNC will respond in a way that is responsible to the health and safety of our campus community as the COVID-19 situation evolves.
- Will students leave campus after Thanksgiving break and conduct the remainder of classes
online for the fall semester?
While it is true that many Universities have decided to not return after the fall break, UNC has currently decided to maintain our regular fall academic calendar. This decision was made in consideration of the student population at UNC. UNC has a relatively small out-of-state student population.
In addition, many of our students travel to their homes for weekends during the term or commute daily to campus from different parts of Colorado. We would encourage students living on campus to consider minimizing these trips home to lower their risk of exposure as well as those of their on-campus and at-home households. This mitigates the impact on community health that the single event of travel surrounding the fall Thanksgiving break may have. Finally, many of our students are dependent on services at the University and have indicated the importance and need of in-person access to these services.
- Is the housing application still open?
- What's being done to prepare for fall semester on-campus housing?
Housing & Residential Education has establishing plans surrounding health and safety in the residence halls for the fall semester. Our intention is to provide students with a positive on-campus experience while adhering to all local, state, and federal protocols. These plans may change as we continue to monitor and respond to recommendations and guidelines from the appropriate authorities. More information can be found by visiting www.unco.edu/coronavirus.
We continue to educate our residents and staff regarding taking basic proper precautions around health and safety, including handwashing, sanitizing, staying home when feeling sick, and avoiding others who may be sick. This includes display of digital signage in buildings and common spaces, as well as distributing prevention messaging throughout the halls.
Additionally, and in consideration of the health and safety of our residents and staff, we have modified the following:
- The frequency and the level of cleaning in all open Housing & Residential Education facilities has been increased and will continue at a high-level throughout the academic year.
- Prior to residents moving in, all housing spaces will be deep cleaned following the most up-to-date cleaning guidelines for COVID-19.
- Maintenance and other staff entering into residential spaces will be minimized to reduce contact via surfaces.
- We have suspended all residence hall tours.
- We ask that any students currently residing in the residence halls limit the number of packages they receive.
- We are planning virtual and hybrid residence hall events throughout the semester.
- We will handle our conduct hearing processes via phone unless there is necessary in-person consultation which will be arrange on a case-by-case basis.
- Community bathrooms will be cleaned and disinfected routinely every two hours during the custodial workday by the Facilities Management Custodial team.
- Hand sanitizer stations are near most main entryways/front desks, however we encourage residents to practice regular hand washing (i.e. after passing through public spaces, before and after eating, after using the restroom, etc.).
- How is UNC Housing cleaning the shared spaces and residential halls?
The frequency and the level of cleaning in all open Housing & Residential Education facilities has been increased and will continue at a high-level throughout the academic year. Our Facilities Management Custodial team is using a CDC and EPA recommended product for Coronavirus cleaning. This includes high-touch surfaces (elevator buttons, tables, commonly used doorknobs, stair railings, etc.) This team is also refilling all soap dispensers regularly to encourage the campus community in frequent handwashing. Prior to residents moving in, all housing spaces will be deep cleaned following the most up-to-date cleaning guidelines for COVID-19. Maintenance and other staff entering into residential spaces will be minimized to reduce contact via surfaces.
- Is hand sanitizer available at the residence halls?
Yes, hand sanitizer stations are near most main entryways/front desks, however we encourage residents to practice regular hand washing (i.e. after passing through public spaces, before and after eating, after using the restroom, etc.).
- How often will community bathrooms be cleaned?
Community bathrooms will be cleaned and disinfected routinely every two hours during the custodial workday by the Facilities Management Custodial team.
- Will there be cleaning supplies in the residence halls? What should I bring when I
come to campus?
UNC Housing & Residential Education will continue to provide vacuums, brooms, dustpans, and mops. Students will need to bring cleaning and disinfecting supplies approved by the Centers for Disease Control and Prevention (CDC) and the Environment Protection Agency (EPA)-approved to clean rooms daily. Housing will provide cleaning guidelines and recommendations for your room. We recommend that you bring some of the following products:
- Clorox Bleach Free Wipes
- Lysol Clean & Fresh Toilet Bowl Cleaner
- Disinfecting wipes
- Lysol Kitchen Pro Antibacterial Cleaner
- Lysol All-purpose cleaner
Please note we do not recommend bleach products, pure ammonia products, or abrasive cleaners, particularly for wood furniture, cloth seating, countertops, or other porous surfaces. Any surfaces or items damaged beyond normal wear and tear will charged for at the student’s check out.
We suggest bringing medicines like Tylenol / Acetaminophen, EPA approved cleaner (preferably non-bleach), personal hand sanitizers, enough masks to wear a clean one each day of the week, and a thermometer. For a full list of things to bring, view our Move-In Guide.
- How will move-in work for Fall 2020?
UNC’s move-in process will begin August 14, 2020, and all residential students will be assigned a specific date and 30-minute move-in time between the 14th and 20th. Please check your bear email to see the email sent out with your scheduled time for moving into your room. Scheduled times will allow for sufficient social distancing for students and their families. Students are encouraged to arrive early to take advantage of their full 30-minute scheduled move-in time. Once your belongings are in your room, you may take additional time to unpack.
However, you will not be able to extend their time during the move-in process and will have to wait to move other items in if you cannot move everything in during that time. You may have two support people from your family unit to help you move your belongings into your room. Large moving carts that should hold most belongings will be provided for students to move things in quickly.
- I have not received my move-in time, date, or room assignment. When will I receive
Housing and Residential Education continues to make room assignments on a daily basis. Once they have assigned a room to a student, a scheduled move-in date and time for each student will be assigned. Once Housing & Residential Education has completed the room and move-in assignments, emails will be sent on a weekly basis with details. Thank you for your patience as we have many rooms and schedules to assign.
- I would like to change my move-in time and date for Fall 2020, how can I do this?
We encourage you to keep your assigned move-in time unless it is an emergency or impossible for you to move in on your assigned date and time. However, if you need to change your move-in date and time, please email your respected Neighborhood’s front desk email:
- The Mesa Neighborhood (email@example.com) includes the following halls: Bond, Brown, Dickeson, Luján, Sabin Hall, Snyder Hall, Wilson Hall, Wiebking Hall, Hansen Willis, and 8th Ave. and 9th Ave. University Owned Houses (Florio House, Martin House, and Trotter House).
- The Ridge Neighborhood (firstname.lastname@example.org) includes the following halls: Lawrenson Hall, North Hall, and South Hall
- The Basin Neighborhood (email@example.com) includes the following halls: Turner and Harrison
- Arlington Park and 10th Ave. University Owned Houses email firstname.lastname@example.org)
- Can I stay in my room or apartment after the 30-minute move-in or do I need to leave?
You can use the 30-minute move-in to checked in and get all your belongings into your room or apartment. After this 30 minutes, you can stay in your space to unpack and get settled. After you move all your belongings in, you can start living there for the Fall 2020 semester.
- How can I be assigned to a single room for the 2020-2021 year?
If you would like to be put on the waiting list for a single room, you can email us back from your Bearmail with your name, bear number, and your side of campus and hall preference. However, we will not be working through the single room waiting list until late July/early-August.
UNC also has limited space available in Wilson Hall, located in The Mesa Neighborhood, for students who wish to have a single room. The cost is the Tier 1 price plus $525 single room fee per semester. If you would like to change your current room assignment to a single room in Wilson Hall, you will need to complete this agreement. Availability is limited.
- Can I have guests in the halls?
Residents are not permitted to have non-resident guests visit their rooms, suites, or apartments. We feel this is the best way to help comply with the distancing guidelines recommended by the county and state. While the weather permits, we encourage you to connect with friends and family outside while maintaining appropriate distancing. Residential facility public spaces may be open to hosted guests if the mask policy, capacity limits, appropriate distancing, and other considerations are maintained.
- What happens if I get sick while I’m living on campus?
Please call the Student Health Center at 970-351-2412 to report your symptoms. There will be an initial assessment completed to determine the next steps, which may include COVID-19 testing, isolation, and quarantine. If you are feeling ill, you will need to isolate yourself by remaining in your room and stay away from others.
The Student Health Center will notify Housing to follow the isolation plan. The university is developing a plan to isolate students who test positive while living in the residence halls. We will provide detailed information as soon as it is finalized.
The UNC Student Health Center provides testing services for UNC Students and UNC Staff/Faculty. Anyone wanting a test must call 970-351-2412 for next steps and instructions before going to the Health Center.
If you are getting tested, you must bring a current insurance card for insurance billing and a photo ID. The cost of the COVID test is covered by insurance at 100%, however, there will still be a charge associated with the office visit. If your insurance has a co-pay, the co-pay and the office visit is subject to the deductible and your out-of-pocket expense is dependent upon your insurance plan.
- What if my roommate gets sick?
If you are living on campus and your roommate become ill, you will need to contact your Neighborhood Coordinator and notify your Resident Assistant or Community Assistant. It is imperative for all members of the campus community to follow the recommendations and protocols to reduce the spread of the virus and to protect ourselves as well as others in the community.
- Wash your hands frequently with soap and water for a minimum of 20 seconds, or, as an alternative, use alcohol-based hand sanitizer.
- Avoid touching your eyes, nose and mouth.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Stay home if you are sick and avoid close contact with people who are sick.
- Cover your cough or sneeze with a tissue, throw the tissue in the trash and wash your hands.
Housing will work with you and your roommate on the necessary steps to relocate and/or disinfect the shared space. The university is developing a plan to isolate students who test positive while living in the residence halls. We will provide detailed information as soon as it is finalized.
- If classes are online-only for the fall semester, will my housing deposit be refunded?
No, your housing deposit will not be refunded. Housing will remain open throughout the duration of the fall semester. Room and board charges will be applied for on campus housing regardless of the modality of your classes.
- If my classes are a hybrid of online and in-person learning, will I still be charged
the full cost for my on-campus housing?
Room and board charges will be applied for on campus housing regardless of the modality of your classes. More specific details will be found in the Housing License Agreement and forthcoming Addendum.
- What happens with my Housing and Dining Contract if I can’t move into campus housing
or all my fall classes are online?
The UNC Housing Contract is binding at the time you completed the contract and agreed to its terms. UNC Housing will remain open throughout the academic year. Students are encouraged to take at least one class in a face-to-face component to assist them in their transition to college. Data supports that learning in a residential environment supports higher persistence thru to graduation, which is why we require first-year students to live on campus.
You may complete a Petition for Release form if your classes are all online for the fall 2020 semester. Through this petition for release process, students who are taking all of their classes online can request an exemption to the live-on campus requirement to live at home with a parent/legal guardian (for the Fall 2020 semester only), even if they are outside of the current local area requirements. The housing deposit will be held for the Spring 2021 semester when the student is expected to be back living on campus to fulfill the academic year contract that was signed.
Under the terms of the Housing and Dining Contract, if you cancel your housing contract/assignment before you move in you will not receive your deposit back.
- What are the new University Policies related to COVID-19?
We are still finalizing revisions to our policies and practices to support the health and safety of students on campus, and in the residence halls. Our Housing & Residential Education Handbook will be updated and sent by August 1, 2020. We encourage students to review this important information. We currently know that the university expects:
- All students, employees, and visitors to wear face coverings at all times while in public or in shared spaces on campus.
- Students living on campus will be expected to wear a mask unless they are in their own room, or doing tasks that cannot be completed while wearing a mask, such as eating.
- Students living on campus are expected to bring enough cloth masks to wash and wear a clean mask every day.
- Students, faculty, and staff are expected to maintain social distancing and observe the latest guidelines on group sizes from the Colorado and Weld County Departments of Public Health & Environment.
- The residential guest policy will be modified in the Housing & Residential Education handbook to restrict outside guests in the residence halls during the pandemic.
- Can I stay in my dorm after the 30-minute move-in or do I need to leave?
You can use the 30-minute move-in to get all your belongings into your dorm, then, you can stay in your dorm after the move-in to unpack and get settled. After you move all your belongings in, you can start living there for the Fall 2020 semester.
- I'm a continuing and returning student. If I decide to take my classes remotely during
the fall semester, can I live on-campus in the spring?
Online students are welcome to live in campus housing. If you decide to cancel your fall assignment you can re-apply for spring-only housing (the spring housing application opens September 1). The $150 non-refundable application fee covers the academic year, so if it was paid for the fall semester, we can apply it for spring that same academic year if you apply again.
- Most of my classes are online. Can I cancel my housing contract?
New students (review Live-On Campus Requirement) who wish to cancel their housing contract will need to complete the Petition for Release and submit documentation that all of their classes are fully online.
Continuing/Renewal Students who renewed their housing contract need to cancel their contract before move-in. In this case, you would forfeit the $100 housing deposit.
- Will there be activities and programming in the residential halls?
Our Residential Staff are working hard to give you the best possible residential experience, while respecting physical distancing and other precautions designed to protect against the spread of the coronavirus. We are planning virtual and hybrid residence hall events throughout the semester. Your Residential Staff will keep you updated on the activities planned throughout the semester.
- What are you doing to assure safety in the dining facilities?
Our custodial teams are spending extra time disinfecting high touch surfaces throughout campus but also specifically in our dining halls. Additionally, any staff who are ill are being asked to stay home and not report to work.
We have been in communication with and are following the direction of the Weld County Health Department regarding Coronavirus. The Weld Country Health Department is taking their guidance from the Colorado Department of Public Health and Environment. We are currently complying with all regulations and guidelines and continue to work with the Health Inspectors. As things change, we will adjust accordingly.
- I forgot my face mask, can I still enter the dining hall?
UNC requires face coverings to be worn while on campus, including the dining facilities. Of course, you will need to remove your mask while you are eating, but all other times, you need to be wearing it.
If you arrive without a face covering, there may be a limited number of disposable masks available across campus. The Dining Halls will not be supplying disposable masks to students who forgot their masks. You will need to go get a personal mask before entering the hall.
- I have food allergies. Will dining provide carryout meals that meet my needs?
We offer a variety of meals to meet a wide array of special dietary needs, including food allergies. Holmes and Tobey-Kendel provide a food station that contains menu items free of 7 of the 8 top allergens, including gluten. You’re welcome to take these items to go using your Bear On The Run container if you want to take your meal to go.
For more information, please contact our Registered Dietitian Nutritionist, Matthew Doyle, at email@example.com.
- Where can I sit and eat my meals?
There will be limited seating in the dining rooms. Per the State of Colorado COVID-19 guidelines, dine-in capacity is based upon square footage and seating will be limited to 100 guests at a time in the dining rooms. We encourage you to attend meals during off-peak hours or be prepared to take your meal to go. There will also be limited outdoor seating, weather permitting.
- Can I pick up more than one meal at a time?
Currently, you can pick up three meals during a meal period if you like to get all your meals in one visit.
- When does my meal plan start? If I move in on August 14, do I need to purchase a different
Fall meal plans will be active starting at dinner on Thursday, August 20. Dining Dollars will be active Thursday, August 20 morning. Early Arrival Meal options are available for those who will be arriving before August 20. You are welcome to pay cash prices at the door or order a special package of meals until fall semester meal plans start.
- What if all students show up to eat at the same time?
Each dining room will be able to seat approximately 100 people at a time, so once our occupancy has been met, you will have to wait for students to leave. You can also choose to take your meal to go (using your Bear On The Run container).
- How will the meals be prepared for carryout?
Meal plan holders can use their Bear On The Run container to take their meal to go. There will also be carryout meals available in disposable packaging.
Students can choose to receive to go meals at our Gourmet To Go locations at Holmes Dining Hall or Turner Hall.
- What will courses and classrooms look like in the fall?
In the fall, approximately 50% of our courses will be taught either in-person or in a hybrid format. One of our greatest challenges has been adjusting our more than 2,000 classes to meet CDC and state guidelines for social distancing. Many classrooms that used to seat 30 are now able to seat as few as 10. Our overall classroom capacity has been reduced by two-thirds. UNC is also working very hard to ensure that our online courses are offering a great learning experience for our students.
UNC is working to try and accommodate students with more in-person and/or hybrid courses. Students can work with their advisors and Academic Affairs staff to develop a schedule that works best for them.
- Why were fees increased?
Regarding the increase in student fees for technology and student services, fees are used to maintain the quality of these services and invest in them. We have been significantly investing in technology to enhance the experience for our students. Student service fees cover a wide array of services that can be seen here: https://www.unco.edu/costs/how-undergrad-fees-are-used.aspx. Please note that if courses were originally scheduled for in-person and moved to an online format, students will not be assessed an online fee.
UNC is working hard to continue to provide the student experience that UNC is known for while also addressing the challenges regarding the pandemic and significant reductions in state support. We understand that pursuing and receiving a UNC degree is a significant personal and financial investment and you deserve a quality experience. The university will continue to work hard to meet these expectations.
- Will parking permits be discounted for Fall 2020?
Parking Services is not offering permit discounts for students taking online classes. We encourage students who are sporadically on campus to purchase a daily permit at one of our dispenser stations around campus.
- Will the Counseling Center be offering services in the fall?
Yes, the UNC Counseling Center will be offering virtual appointments throughout the fall semester. We have been working diligently to shift our operations to ensure ongoing support for the community and for the safety of students and staff. We have transitioned to services by phone or online. No in-person appointments will be scheduled until further notice.
Visit the Counseling Center COVID-19 page for details on services.
- How do I do a virtual drop-in? What is the process?
Virtual drop-ins can be scheduled by calling 970-351-2496 or by submitting a request via email to UNCCounselingcenter@unco.edu.
- What does a virtual appointment look like? How do I connect to my online appointment?
Virtual appointments are provided by phone or video using Microsoft Teams. Our office will ask your preference for phone or video sessions when scheduling your appointment and a counselor will reach out to you at the scheduled time of the appointment.
If a video session is preferred, a meeting access link will be sent to the email address you provide our office prior to the session start time. If phone is preferred, a counselor will call you at the contact number you provide.
Your counselor will review a brief telehealth disclosure form and ask for your verbal consent to proceed with a remote session. You will also need to provide your counselor with a contact number and the address where you are located at the time of the session. The remainder of session will be spent discussing what is important to you and strategies and resources for addressing your concerns.
- How are you protecting my information when conducting a virtual appointment? Are counselors
in their homes when conducting a virtual appointment?
The UNC Counseling Center is using multiple measures to ensure confidentiality and electronic records protections. Currently, all of our staff are working remotely from their homes and have completed telehealth training to assist in creating remote work environments that are confidential and ensure best practice measures.
- How am billed for my appointment?
The UNC Counseling Center services (brief individual therapy or group services) are free of charge to students who are enrolled in one or more credit hours. UNC staff, faculty and their dependents ages 15 and up can receive up to 10 individual sessions per fiscal year at no cost through our center’s Employee Assistance Program.
- Are group services being offered virtually?
Group services are not available at this time. Our staff is preparing to offer these services virtually starting this Fall. Please call our office or check out our website for updates on group services at unco.edu/counseling.
- When will University Libraries open?
Both Michener and Skinner Music Libraries will open to the public on Aug. 3. We will have shorter hours during that time, but we plan to return to normal hours when fall classes start.
- August 3 - 21
- Monday - Wednesday, 8 a.m. - 5 p.m.
- Thursday, 8 a.m. - 7 p.m.
- Friday, 8 a.m. - 5 p.m.
- Saturday - Sunday, closed
- August 22 - 23
- 2 p.m. - 6 p.m.
- August 24
- 7:30 a.m. - 6 p.m.
- August 25 - December 11
- Monday - Thursday, 7:30 a.m. - midnight
- Saturday, 10 a.m. - 6 p.m.
- Saturday, 10 a.m,. - 6 p.m.
- Sunday, noon - midnight
Skinner Music Library
- August 3 - 21
- Monday - Friday, 8 a.m. - 5 p.m.
- Saturday - Sunday, closed
- August 22 - 23
- 2 p.m. - 6 p.m.
- August 24 - 28
- 7:30 a.m. - 8 p.m.
- August 29 - December 11
- Monday - Wednesday, 7:30 a.m. - 10 p.m.
- Thursday, 7:30 a.m. - 6 p.m.
- Friday, 7:30 a.m. - 5 p.m.
- Saturday, 9 a.m,. - 6 p.m.
- Sunday, 1 p.m. - 10 p.m.
- August 3 - 21
- Can I order materials from Prospector/ILL?
Yes. Prospector is available from a number of libraries around the state. Not all Prospector libraries are currently loaning materials, but more and more are coming online each week. ILL materials are also being ordered and received from participating libraries. If your order cannot be filled, you will be notified.
- Will you be continuing “curbside pick-up” when the building opens on Aug. 3?
As you can now, you will be able to request items be placed on hold. There will no longer be a set pick up time, as the building will be open to the public. You will need to bring your ID with you and materials will be checked out at the time of pickup.
If you are interested in a reduced contact pickup, please email firstname.lastname@example.org.
- Can I checkout or return a laptop?
Yes, laptops are available to check out during hold pickup times or any open hours starting August 3rd.
You can also return a laptop during a hold pickup time or any open hours starting August 3rd. IM&T needs to reimage all laptops checked out to students, so if you have a laptop please return it as soon as you are done with it. You will be able to check out another laptop prior to the beginning of fall classes.
- What if I need access to materials on reserve?
Electronic Reserve materials are available online, and Course Reserve materials are available for checkout at the circulation desk of Michener Library and Skinner Music Library, with safety procedures in place.
- What if I want to place physical materials on reserve for a class I’m teaching?
Due to safety concerns related to the coronavirus, University Libraries has changed the handling of print materials, and this will affect Course Reserve offerings. Minimizing the number of print materials on Reserve will also ease the transition if UNC has to make another sudden shift to online-only learning.
Items with plastic cases such as DVDs and CDs can still be checked out for a short time and will be cleaned upon return. However, paper materials including books and photocopies must be quarantined for 72 hours after each use. This makes a traditional 2 or 4 hour Reserve checkout impractical, but if you want to provide a longer checkout period, please let us know.
If you had print materials on Reserve for your course in previous semesters, please consider alternatives this year:
- Make selections of course materials available via Electronic Reserve. University Libraries will use a Fair Use analysis to determine how much of a given work can be placed on Electronic Reserve. One article or chapter from a larger work is almost always a Fair Use; more will be evaluated on a case by case basis.
- Point your students to materials available through databases and publications already licensed by University Libraries.
- Work with your subject liaison to find other appropriate sources that are freely available online.
- Work with your subject liaison to request additional ebook access for a given text. This should be considered a last resort since ebook access for multiple users can be cost-prohibitive.
Library staff will contact instructors who currently have materials on Reserve to discuss options for this fall.
For more information about Michener Library Course Reserves, please contact Cat Hildebrand at email@example.com or Sarah Vaughn at firstname.lastname@example.org. If you’d like to add new material to Reserve, you can submit materials electronically with this form [link to attached form], or bring materials for scanning to the Michener Library Information & Services desk.
For more information about Skinner Music Library Course Reserves, please contact Emily Ruge at email@example.com or visit the Skinner Music Library Circulation Desk.
- I’ve been diagnosed with COVID-19 or quarantined and can’t pick up my materials. What
should I do?
Please send an email to firstname.lastname@example.org with your request, and we will determine the best course of action to get you needed materials.
- Can I schedule an instruction session for my class?
Yes! We are excited to work with you in creating an instruction session that best meets the needs of your class and teaching modality. Please complete this form to start the process.