Insurance Claims

If you are on the UNC Student Health Insurance and need to file a claim so that the insurance company can reimburse you, follow these instructions:

  • Save all itemized bills including those being accumulated to satisfy your deductible.
  • An itemized bill from a Doctor or Hospital must include:
    • Name and address of provider
    • Tax Identification number of the health care provider
    • The name of the patient receiving services or supplies
    • The date services or supplies were provided
    • Each charge, service, and supply
    • A description of the services or supplies
    • Diagnosis or illness

Send all bills and receipts to:

     CWH-Cigna
     1000 Great West Drive
     Kennett, MO 63857-3749

If you need assistance with filing a claim or have other questions regarding your policy, contact:

     Academic HealthPlans, Inc.
     P.O. Box 1605
     Colleyville, TX 76034-1605
     1-855-825-3985
     www.AcademicHealthPlans.com