Claim Procedure

If you need to receive medical care, you will want to submit the claim to the insurance so they can reimburse the provider, apply the charges to your deductible, or reimburse you.

When You Have a Claim

  • Save all itemized bills, including those being accumulated to satisfy the Deductible. An itemized bill from a Doctor or Hospital must include: a) the name, address and tax identification number of the health care provider; b) the name of the patient receiving services or supplies; c) the date(s) services or supplies were provided; d) each charge, service, supply; e) a description of the services or supplies, and f) diagnosis or illness.
  • Send all bills and receipts to:

    • HCH Administration, Inc.
    PO Box 5127
    Peoria, IL 61601-5127

  • If you need assistance with filing a claim or have other questions regarding your policy, contact:

    • HCH Administration, Inc.
    888-308-7320
    Email: customerservice@hchadmin.com

    or

    Student Health Insurance Office (SHIP)
    8:00 a.m.—5:00 p.m. (MST)
    Call: 970-351-1915
    Fax: 970-351-3234