Claim Procedure

If you need to receive medical care, you will want to submit the claim to the insurance so they can reimburse the provider, apply the charges to your deductible, or reimburse you.

When You Have a Claim

  • Save all itemized bills, including those being accumulated to satisfy the Deductible. An itemized bill from a Doctor or Hospital must include: a) the name, address and tax identification number of the health care provider; b) the name of the patient receiving services or supplies; c) the date(s) services or supplies were provided; d) each charge, service, supply; e) a description of the services or supplies, and f) diagnosis or illness.
  • Send all bills and receipts to:
  • Klais and Company, Inc.
    1867 West Market Street
    Akron, OH 44313

    If you need assistance with filing a claim or have other questions regarding your policy, contact:

    Academic HealthPlans, Inc.
    P.O. Box 1605
    Colleyville, TX 76034-1605


    Student Health Insurance Office (SHIP)
    8:00 a.m.—5:00 p.m. (MST)
    Call: 970-351-1915
    Fax: 970-351-3234