Claim Procedure

If you are on the UNC SHIP Plan and need to file a claim so that the insurance company can reimburse you, follow the procedure below.

When You Have a Claim and you are on the UNC SHIP Plan:

  • Save all itemized bills, including those being accumulated to satisfy the Deductible. An itemized bill from a Doctor or Hospital must include: a) the name, address and tax identification number of the health care provider; b) the name of the patient receiving services or supplies; c) the date(s) services or supplies were provided; d) each charge, service, supply; e) a description of the services or supplies, and f) diagnosis or illness.
  • Send all bills and receipts to:
  • GWH -Cigna
    1000 Great West Drive
    Kennett, MO 63857-3749

    If you need assistance with filing a claim or have other questions regarding your policy, contact:

    Academic HealthPlans, Inc.
    P.O. Box 1605
    Colleyville, TX 76034-1605


    Student Health Insurance Office (SHIP)
    8:00 a.m.—5:00 p.m. (MST)
    Call: 970-351-1915
    Fax: 970-351-3234