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Suggestion Box Responses

Responses to questions submitted online include the original question; responses without an accompanying question are in response to questions submitted in a paper format.

From a student, September 2011:

Get better WiFi on 2nd & 3rd floors. It really sucks in the study corners.

Response:

Thank you for submitting your concerns about the wireless network in Michener through the suggestion box. The Libraries and Information Management & Technology have been partnering to address student concerns with the wireless network in Michener Library. We are very interested in gathering information regarding ongoing wireless concerns in Michener. Thus, I am forwarding your concern to Ryan Rose, Director of Technology Systems and Services in IM&T so that he is aware of your concerns. Someone from IM&T will be in touch soon to gather further information about your experience with the wireless network. Thank you for bringing your concerns to our attention! Please don't hesitate to contact me if you have further problems or questions.

Helen I. Reed
Dean of University Libraries


From a student, September 2011:

You need better internet, it should not be a problem for me to walk into the library w/ my laptop and expect to have decent internet internet. But when it takes 2 minutes for Blackboard to load, I have a big problem with it.

Response:

Thank you for your recent suggestion submitted in the Michener Library suggestion box. The Libraries and IM&T have been partnering to improve wireless connectivity in Michener. Part of this initiative was the installation of 4 new wireless access points in the first floor this summer. We are very interested in gathering information regarding ongoing wireless problems in Michener. Thus, I am forwarding your concern to Ryan Rose, Director of Technology Systems and Services. Someone from IM&T will be in touch soon to gather further information about your experience with the wireless network. Thank you for bringing your concerns to our attention! Please don't hesitate to contact me if you have further problems or questions.

Helen I. Reed
Dean of University Libraries


From a patron, August 2011:

The restroom on the main floor needs a chair, table, hook, or stool to place purses or backpacks. Otherwise things get put on the floor or laid on the wet sink. Thanks.

Response:

A facilities request was submitted to have a hook or a shelf added to the restroom for patrons' purses or backpacks, and a wooden block with two hooks is now mounted to the wall.


Response to a student, April 2010:

Thank you for using our online suggestion box to inform us about the noisy patron using group-study room 327 in Michener Library. We will remind patrons who check out 3rd floor group study rooms to close the doors to minimize noise. Should you find yourself in this situation in the future and wish more immediate assistance, please do not hesitate to contact Libraries personnel either via the IM chat box on the Libraries web page or at one of the service desks on the first or second floors and we will work with the patron in question.

Thank you again for letting us know about this problem.

Sincerely,
Helen Reed


Response to a faculty member, February 2010:

Thank you for using our suggestion box to recommend that the libraries purchase “hand baskets (like you see in the grocery store) for patrons who check out large quantities of books.”  Unfortunately, we simply do not have the budget to do so.  In fact, we have already lost one full-time position this year and have expended our equipment budget, which will be close to zero next year.

An alternative is that you could use a book cart while in the building.  All you would need to do is ask at the circulation desk.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries


From a student, January 2010:

Can the air conditioning / fan in the third floor study room #327 be turned down? It gets pretty cold in that room and it seems like a vent in the ceiling is putting out cold air full-blast. Also one of the legs of the table in room #327 appears to be falling off. Thanks!

Response:

Thank you very much for using our online suggestion box to notify us of issues with group-study room 327 in Michener Library. The table leg has been repaired and a work order has been submitted to Facilities Management to examine and repair, if necessary, the air-flow situation.  This includes adjusting the temperature.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries


Response to faculty member, December 2009:

Thank you for using our online suggestion box to alert us to the problem with the Safari interface and Prospector.  We have researched this with our software provider and it is a “known item” which is being worked on.  We regret the difficulty this may have caused you.  In the meantime, we trust you can use your Firefox interface to request needed items from Prospector.

Sincerely,

Gary M. Pitkin
Dean of University Libraries


Response to student, November 2009:

Thank you for using our suggestion box to notify us of your concern with noise on the third and second floors of Michener Library.  We are aware of the situation and have taken measures to reduce the noise factor.  Please do let me know if you continue to have this concern. Thank you.

Sincerely,
Gary M. Pitkin
Dean of University Libraries


Response to patron, November 2009:

Thanks for the suggestion to purchase Seeds of Tomorrow: Solutions for Improving our Children’s Education.  I am pleased to report that this title is already on order and should be available for check-out soon. Thanks again.

Sincerely,
Gary M. Pitkin
Dean of University Libraries


Response to student, November 2009:

Thank you for using our suggestion box to inform us that you would like Michener Library to be open later on Friday and Saturday evenings.

In the past and in response to similar suggestions, we have extended our hours on those two evenings. The result was that the building was virtually empty. No one came, even with extensive publicity. We do, however, continue to provide late hours the weekend prior to and the week of exams. We simply do not have the staff or budget to be open when the building is not in use.

Again, thank you for your suggestion.

Sincerely,
Gary M. Pitkin
Dean of University Libraries


Response to patron, November 2009:

Thank you for using our suggestion box to inform us of your difficulty with a copier in the Michener Library first floor copy-room. In response, the machine in question has been checked and the contrast element is working fine.  For your future use of that machine, please note that there is a “contrast” button on the screen to adjust visibility.  If you continue to have difficulty with the copier, please inform someone at the circulation desk.

Again, thank you for your suggestion.

Sincerely,
Gary M. Pitkin
Dean of University Libraries


Response to patron, October 2009:

Thank you for using our online suggestion box to inform us of your dissatisfaction with our policy to not circulate videos to community patrons. Our reasons for the policy are as follows:

1) The videos are purchased primarily for classroom use and are in high demand from faculty and students assigned to review them. This includes all genres. We must have the films available based on this “on demand” scenario.

2) DVDs are fragile and can be easily damaged. When we have made exceptions to the existing policy, we have experienced loss through damage and theft. We consequently no longer make exceptions.

Thank you for your suggestion.

Sincerely,
Gary M. Pitkin
Dean of University Libraries


Response to student, October 2009:

Thank you for using our online suggestion box to inform us of your concern with noise in the Information Commons on the first floor of Michener Library. The first floor is not a designated quiet area, although we do encourage patrons to be thoughtful towards others and keep the noise level down.  This floor can be quite noisy given the coffee cart, tours, group study in the Commons, high school groups, and classes gathering for any number of reasons.  Often the middle of the day is extremely busy with many of the above activities occurring simultaneously.

The third floor is our only designated quiet area, which we do enforce.  Since we have wireless capabilities, you are welcome to check out a laptop at the circulation desk to carry to that floor, or anywhere else in the Library.  Another alternative is to check out a study room.  Those on the second floor are technology-equipped. Thanks again, and I trust these alternatives will prove useful.

Sincerely,
Gary M. Pitkin
Dean of University Libraries


Response to student, September 2009:

Thank you for using our online suggestion box to notify us of your three questions. Responses are in italics below.

1. Can you have someone turn up the water pressure in the men's bathroom sinks on the 3rd floor?
This has been completed through the installation of new aerators.

2. Can you turn up the water pressure for all of the water fountains in the building so that refilling water bottles is easier?
The water pressure for the third floor fountain has been increased. We cannot do so for others due to issues with the original installation.

3. Would it be possible to get sanitizing hand wipes available throughout the library?  
We cannot provide hand wipes, but we are instructing janitorial services to attend to this.

Thank you for alerting us to these needs.

Sincerely,
Gary M. Pitkin
Dean of University Libraries


From a student, July 7, 2009:

Please, is it possible to put locks on the study rooms on the 3rd floor? This would make it easy for students to "safely" leave their belongings when and if they need to use the restroom, quickly get books off the shelves, or get information from the Librarians without having to carry all their stuff along/around with them.

Response:

Thank you very much for using our online suggestion box to inform us of you concern with the lack of a lockable and secure study room on the third floor of Michener Library. As a result, I am pleased to notify you that we will, indeed, have a lockable room available on the third floor at the beginning of the fall semester.  Thank you again for your excellent suggestion.

Sincerely,
Gary M. Pitkin
Dean of University Libraries


From a student, June 8, 2009:

I have only had two experiences with the library so far during my time here as a grad student and neither have been very positive. First, I came to the library to search for a book, I was told there would be someone upstairs to help me if I couldn't find it. I could not find the book nor someone to help me. This was very frustrating and ended up choosing a different book. Then I went to check it out and noticed I didn't have my UNC card on me. I don't understand why you can't look up our accounts with a photo id and our bear #? Anyway, I ended up leaving without the book after all the time I wasted searching.

I am in need of another book now and figured to avoid the waste of time I would reserve them online and just pick them up. After searching for a  link on the catalog I called to inquire. Once again UNC does not provide such an imperitive service. I have never in my life used a library that does not have a reserve desk that you could not access online at that. I spent time at CSU during my undergrad and they have an AMAZING library system that was well used by students. I feel like I might as well not bother with using books with the troubles you have to go through to get one from this University. It would probably attract many more students if the library updated some of their policies to reflect college students busy lives and the technology available in 2009.

I do understand that there needs to be certain policies in place to keep order, but I think the entire university population would benefit from being able to check out books with any photo id and if there was a way to have books pulled for you ready for pick up when you arrive.

Response:

Thank you for using our online suggestion box to inform us of your negative experiences.

Concerning the first, “I came to the library to search for a book and was told there would be someone upstairs to help me if I couldn’t find it.   I could not find the book or someone to help me.”  There should have been someone at the second floor service desk to help you; plus, normally, the person at the circulation desk will call the second floor desk to get help for you.  I regret that neither happened.

Concerning your second experience, “I didn’t have my UNC card on me.  I don’t understand why you can’t look up our accounts with a photo ID and our bear #.  Anyway, I ended up leaving without the book after all the time I wasted searching.”  While we currently require the UNC ID to checkout materials, we do make one exception, and this should have been offered to you.  We have had many discussions in the past about this policy and will discuss it again.  Our reasoning for not changing the policy is that since we can scan the ID, we have a much smaller chance of something being checked out to the wrong patron.

Concerning your experience with us not having a “reserve desk,” the reason we do not provide this service is a lack of personnel to do so.  During the spring, however, we did begin to discuss this more earnestly and are hopeful that we can provide a reserve/hold service in the near future.

Again, thank you for your concerns.

Sincerely,
Gary M. Pitkin
Dean of University Libraries


Response to community member, April 28, 2009:

Thank you for using our online suggestion box to inform us of your dissatisfaction with our policy to not circulate videos to community patrons. Our reasons for the policy are as follows:

1) The videos are purchased primarily for classroom use and are in high demand from faculty and students assigned to review them. This includes all genres. We must have the films available based on this “on demand” scenario.

2) DVDs are fragile and can be easily damaged. When we have made exceptions to the existing policy, we have experienced loss through damage and theft. We consequently no longer make exceptions.

Thank you for your suggestion.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries


From a faculty member, April 22, 2009:

Hello,
It does not appear that you have subscribed to the UMI Proquest Dissertation abstracts database. While citing the dissertations is not my intention, the research that is presented in the lit reviews is often fresh and helpful. Please consider subscribing.

Response:

Thank you for using our suggestion box concerning UMI Proquest Dissertation Abstracts.

The title of this product recently changed to ProQuest Dissertations & Theses and is available through the Libraries Articles & More Page.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries


Response to student, April 1, 2009:

Thank you very much for using our online suggestion box to inform of us of your concern with noise on the second floor of Michener Library. We are aware of the situation and have taken measures to reduce the noise factor. Please do let me know if you continue to have this concern.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries


From a student, February 9, 2009:

Why did the library stop emailing patrons about approaching due dates? I relied on that frequently last semester. Now that that process has stopped, I feel considerably less well organized and have already accrued quite a bit of a fine this semester. I'd love it if the system of emailing patrons about approaching due dates was activated again. Thank you. 

Response:

Thank you for using our suggestion box to inform us of your concern with the library no longer “emailing patrons about approaching due dates.”

We do, in fact, still send courtesy notices about upcoming due dates. We have never done this, however, for video materials because the loan period is so short. I hope this clarifies the issue, but do certainly let me know if you still have questions or concerns.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries


From a student, February 3, 2009:

I would really like to see a Wells Fargo ATM in the library. The only ATM on campus is in the UC. I think there should be an ATM on every campus. I know it is probably not up to the library to figure this out, but I don't know who to even suggest it to.

Response:

Thank you for using our online suggestion box to inform us that you “would really like to see a Wells Fargo ATM in the Library.” A number of years ago, an ATM was in Michener but was removed due to lack of use. I will contact the appropriate university department to ascertain the possibility of installing another machine.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries


From a student, January 25, 2009:

I am a student at UNC and it is very time consuming to find the hours the library will be open.  It would a benefit to all students if the library hours of operation were posted on the first page after you click on the libraries link. If this does not work, it actually would be amazing if the link, not to the library but to the library hours, would be placed on the www.unco.edu home page.  If you need further clarification, please let me know.

Response:

Thank you for using our suggestion box to recommend enhancing access to library hours information on our web site.  As we redesign the site, we will make the link more visible and viable.

It is comments like yours that help us enhance services to the entire University Community; and, for that, I thank you.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries


Response to student, January 28, 2009:

Thank you for using our suggestion box to recommend that we “should put soda vending machines on more upper floors.”

Vending operations, including the coffee cart on the first floor, are not under the purview of the Libraries.  The coffee cart provides a large variety of drinks at the main entrance to Michener Library and is considered quite adequate by Dining Services.  You can contact them if you wish.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries


From a student, November 5, 2008:

I was wondering when the last time any kind of maintenance was preformed on the Michener library checkout laptops. They were much faster in the past and now it can take up to twenty minutes just to start up and get to the desktop. Is there any way these can be updated or formatted?

Response:

Thank you for using our online suggestion box to inform us of your concern with “the Michener Library checkout laptops.”

We are aware of the problem and are beginning a program to systematically replace them. Due to budget constraints, we cannot replace them all immediately, but six will replaced shortly. The others will be replaced as funds are available.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries


Response to student, November 6, 2008:

Thank you for using our suggestion box to recommend that a USPS mail box be placed outside Michener Library. The response from USPS was initially “no,” but we have asked again.

Mail can now be left at the following campus locations for USPS pickup:
University Center – Info Desk
Turner Hall – Front Desk
Hanson-Willis Hall – Front Desk
Residence Life Office

Thanks again for your suggestion.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries


From a student, October 28, 2008:

Every time I want to add money to my printing account I have to ask the reference desk to help me remember the link. Is there any way you could put the link to this page somewhere accessible, for instance on the main library page? I feel like this is something that many students need to access frequently.

Response:

Thank you for using our suggestion box to let us know of your interest in having the printing account link more accessible. 

There currently is an icon labeled “Printing Account” on the desktop background of all computers in the library. That link goes directly to the proper web page.  In concert with your recommendation, we will consider placing a link on the Libraries home page during the next redesign.

Thanks again for your suggestion.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries


From a student, April 23, 2008:

It would be very helpful for the school to have a subscription to "Science Direct" (www.sciencedirect.com). It is a very useful source that can't be used to it's full potential without a subscription.

Response:

Thank you for using our online suggestion box to inform us of your concern with Science Direct.

The UNC Libraries have subscribed to Science Direct since the beginning of 2005. It can be accessed from our database page at
library.unco.edu/articlefinder.htm under S for Science Direct or from appropriate subject links. Individual journal titles in Science Direct can be found using the “Periodical Title” search option on The Source webpage at source.unco.edu. Full text in Science Direct is also accessible via links from citations in other UNC databases.

I hope this helps.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries


From a student, February 27, 2008:

Get more sci-fi/fantasy novels by people like Dave Duncan, L.E. Modesitt Jr., Melanie Rawn, and other authors like them. It would allow those of us that enjoy reading just for fun to have a wider selection without having to go to the book store and buy these books.

Response:

Thank you for using our online suggestion box to let us know that you would like to have access to more science fiction/fantasy novels. 

While we do not purchase much popular fiction for the general collection, we do circulate such titles from the Current Reading Area on the first floor of Michener Library.   Based on your request, we will provide more science fiction/fantasy titles in that area. Thanks again, and please let me know if you would like to discuss this further.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries

Follow-up Response:

Thank you for using our suggestion box to request that more science fiction and fantasy titles be available for students.

In response to your similar suggestion last February, we included titles by Melanie Rawn, L.E. Modesitt, Jr, and others in the Current Reading Area, located on the south side of the first floor.  If you have additional authors you would like us to consider, please let us know.


From a student, January 30, 2008:

With the cold season in full swing and the high use of computers in Michener and other labs across campus the likelihood of passing on some type of cold is highly likely.  It would be great if bottles of Purell, or any hand sanitizer, were placed in the labs or near the computers.  I believe this would be a low cost and very effective way to help prevent the spread of sickness during the flu season.   

Response:

Thank you for using our suggestion box to let us know of your recommendation that “bottles of Purell, or any hand sanitizer, [be] placed in the labs near the computers” for health reasons.

I asked several other students about this and their response was that “the bottles will be stolen and this needs to be an individual student responsibility.”  I agree with them, and we will consequently not be providing this service. Thanks again for your recommendation.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries


Response to faculty member, November 1, 2007:

Thank you for using our suggestion box to inform us of your concern with the Libraries’ policy on faculty having to present their UNC identification card every time materials are to be accessed and/or checked out. After discussing this with the Head of Access Services, we will be more lenient in the future. Staff and student assistants will be informed of this. Exceptions, however, may not be made in every case.

Because we need to have safeguards in place for certain situations, we cannot change the overall policy. Thank you, and please let me know if you would like to discuss this further.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries


From a student, October 20, 2007:

Why are the library fines for videos so high? A $2.00 fine for 1 day late seems excessive, especially since the video can only be checked out for 3 days. The Greeley Public Library has a better system. They allow a video to be checked out for 1 week unless it's a popular video and then it has a 3 day limit. The fine for late return is TEN CENTS!!! per day!! If the public library has problems with someone not returning items, they don't allow that person to check out further items until their fine is below $5.00. I am going to stick with the public library for my book and video rentals from now on.  It is much more user friendly. My parents are former UNC students and they agree that the Michener Library procedure is not as fair as the public library. Thank you for your consideration.

Response:

Thank you very much for using our online suggestion box to inform us of your concern with fines assessed to videos. The discrepancy among the UNC and the Weld Library District is based on use, cost, and funding source. Academic and public libraries are very dissimilar in most policies and practices. 

In comparing UNC with other academic libraries in Colorado in terms of fines for videos, Colorado College charges $3.00 per day, the University of Denver $2.50 per day, and the University of Denver Law Library $2.50 per hour. The Auraria Library (serving the University of Colorado at Denver, Metropolitan State University, and the Community College of Denver) does not circulate videos at all. In order to facilitate use of our video collection, we recently reduced the daily fine from a higher amount to the current  $2.00 rate.

While this explanation will not alleviate your frustration, I hope there is some solace in the fact that we charge less than other academic libraries in Colorado. Thank you, and please let me know if you would like to discuss this further.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries


Response to students, October 24, 2007:

Thank you for using our suggestion box to inform us of your concern with the noise level on the third floor of the Michener Library. While we do have a number of signs on the third floor landing and located throughout that floor, we are looking at the possibility of adding more. The current signs stipulate that the third floor is a “quiet zone” and that cell phones are not to be used.

You are also correct that library staff do not monitor the third floor noise level. We have found this to be completely ineffective in that as soon as staff leave, students start talking again. We simply do not have enough staff to permanently locate someone on that floor. What has been most effective is students telling other students to be quiet.

I also suggest that you consider using the Government Publications area on the lower level.  That space has been renovated and provides quiet study space at virtually all times Michener is open.

If you would like to discuss this further, please do not hesitate to contact me. Again, thank you for informing us of your concern.

Gary M. Pitkin, Ed.D.
Dean of University Libraries


From a student, September 20, 2007:

You should put the library hours on the main page. I shouldn't have to search the entire site to find them.

Response:

Thank you for using our online suggestion box to inform us of your concern with access to library hours on the UNC Libraries website. 

Michener Library and Skinner Music Library hours are linked directly from the library home page.  Under the column labeled "About the Libraries," there's an entry for "Visitor Information, Hours".   We will keep your  comment in mind as we make updates to the site.

Thank you again for your suggestion.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries


Response to students, July 18, 2007:

Thank you very much for using our suggestion box to inform us that you would like Michener Library to purchase additional classic films for the DVD collection on the second floor. Mr. Gregory Heald (gregory.heald@unco.edu), whose office is on the first floor of Michener Library, is the individual responsible for that collection. Please feel free to contact him via email or in person to discuss any specific titles you have in mind. We are here to serve your needs and those of other students.

Thanks again.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries


From a student, May 4, 2007:

I think that during finals week the library should be open 24 hours, as they are at many other universities. The library closes at 9:00 PM the weekend before finals week, but this still is not enough! Please consider more reasonable hours of operation during finals week and the weekend prior to it. Thank you.

Response:

Thank you very much for using our suggestion box to inform us of your concern that the Michener Library is not open enough hours during the final two weeks of the semester.

Michener Library is open until 9:00 pm on Friday and Sat of the two weekends before finals. In previous years we have been open till 2:00 am both on weekends and during the week, but the building was virtually empty after 9:00. We do not have the financial resources to be open when the building is not being used. We will, however, investigate the possibility of extending hours in the future.

Thanks again for informing us of your concern.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries


From a student, March 18, 2007:

Suggestion: More signs on the third floor indicating that it is the quiet study floor and to turn off cell phones.

Response:

Thank you for using our online suggestion box to inform us of your concern that more signs are needed on the third floor of Michener Library to inform patrons of quiet study space and to turn off cell phones. We are in the process of obtaining additional signage for tables in the alcoves and open areas.

It will take a few weeks to get the materials from the vendor, but you should see the signs at that time. Thanks again.

Gary M. Pitkin, Ed.D.
Dean of University Libraries


Response to suggestion, March 11, 2007:

Thank you for using our suggestion box to inform us that you believe that "circulation attendants should be able to rock out to music on duty!"

Everyone who works at a service desk must be able to respond efficiently and effectively to the needs of patrons needing assistance. The use of headphones or ear buds limits the ability to be attentive to patron needs. We consequently cannot change current policy. Thank you again for your suggestion.

Gary M. Pitkin, Ed.D.
Dean of University Libraries


Response to suggestion, February 27, 2007:

Thank you for using our suggestion box to inform us of your concern with cell phone use in Michener Library. We understand and appreciate your concern with noise in the building, and, in response, provide the following:

1) The alcoves and other spaces on the third floor have been designated as quiet study areas. Signage has been posted to that effect.
2) The government publications area on the lower level is also good for quiet study.
3) Cell phone use is limited to the first floor, and signage has been posted to that effect.

Unfortunately, we do not have enough staff to consistently patrol the building to make sure these policies are followed. Please let me know if you would like to discuss your concern further.

Gary M. Pitkin, Ed.D.
Dean of University Libraries


From a staff member, February 22, 2007:

There is one large cement block (maybe more) in the front of the library that is deteriorating badly. It would be easy for someone to trip on it (them). If the library or Buildings and Grounds cannot get a new one, what about replacing it with one from an inconspicuous place elsewhere on the patio.

Response:

Thank you for using our online suggestion box to inform us of your concern.

We have been working for a long time with Facilities Management on this issue. In response to our requests, Facilities has replaced some of the plaza blocks. Another request was made recently. While this must be done on their timeline and through their budget, Facilities has been quite cooperative. They do hope to replace more blocks soon.

Gary M. Pitkin
Dean of University Libraries


From a student, October 18, 2006:

I would like to see more books on the ancient near east, such as Babylon, Sumer, Akkad, etc. This would be very helpful because of personal interest and also for research for art history projects. Thanks!

Response:

Thank you very much for using our online suggestion box to inform us that you "would like to see more books on the ancient near east, such as Babylon, Sumer, Akkad, etc. This would be very helpful because of personal interest and also for research for art history projects."

I have informed the individual responsible for collection development of your request, and she will work with the appropriate subject librarians to determine collections enhancements. Thanks again.

Gary M. Pitkin, Ed.D.
Dean of University Libraries


From a student, October 10, 2006:

I would like to see the music library open longer on Saturdays. I have certain religious beliefs and practices that limit my activities on Sunday, and my research endeavors are hampered by the music library's limited 1-5pm hours of operation on Saturday. Is there any way the music library's hours could be parallel to Michener's hours on Saturday?

Thank you.

Response:

Thank you for using our online suggestion box to recommend that the Skinner Music Library extend Saturday hours. Experience has shown that earlier Saturday hours receive virtually no use. At the time we limited Saturday hours in the Music Library, we extended them on Fridays and began opening earlier Monday through Friday. These changes were and are very well received. To open earlier on Saturday would require additional staff, and we simply do not have the financial resources to do so.

The Music Library will soon begin circulating journals, which will hopefully alleviate some of your access concerns. Please let me know if you would like to discuss this issue further.

Sincerely,
Gary M. Pitkin, Ed.D.
Dean of University Libraries


From a student, September 30, 2006:

I would like to request that the library staff strive to open on time. I waited for almost an hour today (Saturday 9/30) for someone to show up, but no one did, so I left. As a graduate student, I am paying to utilize the library's services, and I feel that it is imperative the the library be open for the hours posted. If no staff is available, the hours should be changed. Thank you for your attention to this matter.

Response:

Thank you for using our online suggestion box to inform us of your concern that "the library staff strive to open on time." I apologize for the inconvenience you and others experienced Saturday, September 30, when the Michener Library did not open at 10:00 a.m., the prescribed time for that to happen. The person assigned to that task misread the schedule and was, consequently, quite late.

The situation has been addressed and, I assure you, will not happen again. I am more than happy to discuss this further with you. Again, thank you for letting us know of your experience.

Sincerely,
Gary M. Pitkin
Dean of University Libraries


From a student, September 20, 2006:

To whom this may concern,
I appreciate the atmosphere of the library. The only suggestion that I can make at this time regards the loose tiles of the patio outside of Michner Library. It would be nice if the loose tiles could be affixed to the ground. Thank you for your time, have a pleasant day.

Reponse:

Thank you very much for using our online suggestion box to notify us of your concern with "the loose tiles of the patio outside of Michener Library." We are very concerned with the instability of many of those tiles. Unfortunately, they cannot "be affixed to the ground" because they are over Lindou Auditorium. Permanent adherence would limit access to the auditorium ceiling when and if repairs are needed.

The tiles sit on risers, many of which over the past 35 years have deteriorated. Also, as you are aware, some tiles are chipped and do constitute a hazard. The University has ordered some replacement tiles, which should be installed soon. Some risers will also be repaired. Even with these replacements repairs, there will always be a degree of "wobble" to some of the tiles because of how they are installed.

Thanks again for your suggestion. If you would like to discuss your concern further, or have other issues for discussion, please do not hesitate to contact me at the number and email listed below.

Gary M. Pitkin, Ed.D.
Dean of University Libraries
Voice: (970) 351-2601
Fax: (970) 351-2963
e-mail: gary.pitkin@unco.edu