From: Subject: Full Course Listing Report - All Details Date: Thu, 4 Jan 2007 15:58:08 -0700 MIME-Version: 1.0 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable Content-Location: https://psp62crp.skillport.com/psp62cRS_reports/ODK2BNZOOxF8Q/u340/u340_11679495298851572.html X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028 =EF=BB=BF Full Course Listing = Report - All Details Full Course=20 Listing Report - All Details

Curricula = Title/Course=20 Title Duration = (Hrs:Min) Course = Number

Course Curricula/English - US/Business Skills = Curricula/Administrative Support Curriculum/Advanced Skills for=20 Administrative Support Professionals
Behavior: Putting Your Best Foot = Forward 04:00 ADM0111
Managing Yourself and Those Around = You 03:30 ADM0112
Partnering with Your Boss 03:00 ADM0113
Communicating with Power and = Confidence 03:00 ADM0114
Advanced Administrative Support = Simulation 00:30 ADM0110

Course Curricula/English - US/Business Skills = Curricula/Administrative Support Curriculum/The Effective = Administrative=20 Support Professional
Getting Started--Administrative = Support 03:00 ADM0101
Overview to Effective Business = Communication 03:00 ADM0102
Using Effective Business = Communication 02:00 ADM0103
Administrative Functions 03:00 ADM0104
Advancing Your Administrative = Career 03:00 ADM0105
Effective Administrative Support = Professional=20 Simulation 00:30 ADM0100

Course Curricula/English - US/Business Skills = Curricula/Business Law Curriculum/Fundamentals of Business = Law
A Manager's Introduction to Business = Law 03:00 LAW0101
Contracts in Commercial = Transactions 04:00 LAW0102
Employment and Labor Law 03:30 LAW0103
American Business Formations in the 21st = Century 03:30 LAW0104
Intellectual Property and Proprietary = Rights 04:00 LAW0105
Lawsuits and Negotiations 02:30 LAW0106

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Anger Management in the=20 Workplace
Experiencing Anger 05:00 COMM0701
Managing Your Anger 05:30 COMM0702
Managing Anger in the Workplace = Simulation 00:30 COMM0700

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Assertive = Communication
Professional Assertiveness 03:00 COMM0171
Assertiveness from the Inside Out 03:00 COMM0172
Assertive Communication Simulation 00:30 COMM0170

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Building Better Work=20 Relationships
Building Effective Interfunctional=20 Relationships 02:30 COMM0191
Building Effective Intercultural = Relationships 02:30 COMM0192
Building Effective Intergender = Relationships 02:30 COMM0193
Working Effectively with Customers 02:30 COMM0194
Working Effectively with Business = Partners 03:00 COMM0195
Building Better Work Relationships = Simulation 00:30 COMM0190

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Business Etiquette and=20 Professionalism
Everyday Business Etiquette 03:00 COMM0181
Communication Etiquette 02:30 COMM0182
Etiquette and the Business Meeting 02:30 COMM0183
Etiquette for Supervisors 03:00 COMM0184
Business Etiquette and Professionalism=20 Simulation 00:30 COMM0180

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Business Grammar = Essentials
Foundations of Grammar 02:30 COMM0201
Sentence Construction 02:00 COMM0202
Understanding Writing Mechanics 02:00 COMM0203
Punctuating with Skill 02:00 COMM0204

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Business Writing = Essentials
Writing with Intention 04:00 COMM0011
Avoiding Errors in Usage and = Punctuation 04:30 COMM0012
Avoiding Grammatical Errors in Business = Writing 04:30 COMM0013
Crisp Composition 04:30 COMM0014
Writing to Reach the Audience 03:00 COMM0015
Getting the Most from Business = Documents 04:00 COMM0016
The Writing Process 05:00 COMM0017
TestPrep Final Exam: Business Writing=20 Essentials n/a FE0011_eng

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Dealing with Conflict in the=20 Workplace
Perspectives on Conflict 05:30 COMM0341
Handling Conflict with Others 06:00 COMM0342
Managing Conflict in the = Organization 06:00 COMM0343
Dealing with Conflict in the Workplace=20 Simulation 00:30 COMM0340
Managing Conflict in the Workplace = Simulation 00:30 COMM034S

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Delivering Successful=20 Presentations
Presenting to Succeed 04:30 COMM0301
Delivering Your Message 04:30 COMM0302
Presentation Resources Available to = You 05:00 COMM0303
Delivering Successful Presentations = Simulation 00:30 COMM0300

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Effective Business = Meetings
Planning Effective Business = Meetings 02:30 COMM0331
Leading Effective Business Meetings 02:30 COMM0332
Participating Effectively in Business = Meetings 05:00 COMM0333
Effective Business Meetings = Simulation 00:30 COMM0330

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Effective Listening = Skills
The Basics of Listening 02:30 COMM0151
Listening for Comprehension 05:00 COMM0152
Listening for Higher Purposes 03:00 COMM0153
Enhancing Your Listening Skills 03:00 COMM0154
Effective Listening Skills = Simulation 00:30 COMM0150

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Effective Use of Feedback for=20 Business
An Essential Guide to Giving = Feedback 02:30 COMM0521
Coping with Criticism and Feedback 05:00 COMM0522
Giving Feedback to Colleagues 04:30 COMM0523
Team Feedback: A Guide 04:00 COMM0524
Giving Feedback: A Manager's Guide 04:00 COMM0525
Effective Feedback for Employees and = Colleagues=20 Simulation 00:30 COMM0520
Effective Use of Feedback for Teams = Simulation 00:30 COMM052S

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Email Essentials
Essentials of Electronic = Communication 01:30 COMM0231
Optimizing E-mail at Work 02:00 COMM0232
E-mail and Organizational = Communication 02:30 COMM0233
E-mail as a Marketing Tool 02:00 COMM0234

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Emotional Intelligence in the=20 Workplace
What Is Emotional Intelligence? 02:30 COMM0141
Emotional Intelligence at Work 02:30 COMM0142
Teamwork and Emotional Intelligence 02:30 COMM0143
Increasing Your Emotional = Intelligence 02:30 COMM0144
The Emotionally Intelligent Leader 02:30 COMM0145
Emotional Intelligence in the Workplace=20 Simulation 00:30 COMM0140

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Getting Results Without=20 Authority
Building Relationships to Get = Results 02:30 COMM0511
Teamwork and Results without = Authority 02:30 COMM0512
Leadership without Authority 03:00 COMM0513
Gaining Allies, Creating Change 03:00 COMM0514
Getting Results through = Communication 03:00 COMM0515
Getting Results from the Boss 03:00 COMM0516
Getting Results without Authority = Simulation 00:30 COMM0510

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/High-Impact Business = Writing
Preparing to Write Effectively to Your = Audience 01:30 COMM0211
Writing Concisely and Accurately 01:00 COMM0212
Writing Effective Business = Documents 02:00 COMM0213

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/International Business Skills - = Culture, Customs and Norms
Managing Cultural Divides 03:00 COMM0601
Around the World in 80 Cultures 03:00 COMM0602
America's Neighbors: Beyond U.S. = Borders 02:30 COMM0603
Over There: Conducting Business with = Europeans 02:30 COMM0604
Crossing the Dateline: Japan, China, = India 02:30 COMM0605
A Rich Tapestry of Cultural = Contrasts 02:30 COMM0606

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/International = Communications
The Impact of Culture on = Communication 02:30 COMM0021
The Art of Global Communication 03:30 COMM0022
Improving Your Cross-cultural = Communications 03:00 COMM0023
International Communications = Simulation 00:30 COMM0020
Cross-cultural Communications = Simulation 00:30 COMM002S

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Interpersonal Communication=20 Skills
Communicate to Develop = Relationships 02:00 COMM0101
Communicating to Increase = Understanding 03:00 COMM0102
Listening, Influencing and Handling = Tough=20 Situations 04:00 COMM0103
Communicating Better with Your Team 04:00 COMM0104

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Interpersonal Communication = Skills for=20 Business
The Process of Interpersonal = Communication 04:30 COMM0001
The Mechanics of Effective = Communication 05:00 COMM0002
Communication Skills for the = Workplace 04:30 COMM0003
Communicate for Results 05:00 COMM0004
Communication Skills for Leadership 05:30 COMM0005
Communication Skills for Resolving = Conflict 05:00 COMM0006
Interpersonal Communication Skills for = Business=20 Simulation 00:30 COMM000S
Interpersonal Communication Skills for = Teams=20 Simulation 00:30 COMM000T

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Managing and Working with = Difficult=20 People
Difficult People in the Workplace 03:30 COMM0161
Working with Aggressive People 03:00 COMM0162
Working with Negative People and=20 Procrastinators 03:00 COMM0163
Working with Arrogant and Duplicitous = People 02:00 COMM0164
Managing and Working with Difficult = People=20 Simulation 00:30 COMM0160
Communicating Effectively with Difficult = Coworkers=20 Simulation 00:30 COMM016S

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Mastering Interpersonal=20 Communication
Dynamics of Interpersonal = Communication 02:30 COMM0111
Communication Tools 02:00 COMM0112
The Many Faces of Communication 03:00 COMM0113
The Interpersonal Side of Conflict 03:00 COMM0114
Interpersonal Business Savvy 02:30 COMM0115
Developing Interpersonal Skills in Your = People 02:00 COMM0116

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Meeting the Presentation=20 Challenge
The Foundations of Presentations 03:00 COMM0321
Basic Presentation Structure 03:00 COMM0322
Using Presentation Equipment Effectively = 03:00 COMM0323
Effective Presentation Delivery 03:00 COMM0324
Advanced Presentation Skills 03:00 COMM0325
Presentation as a Management Tool 02:30 COMM0326

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Negotiating to Win: Getting the = Results=20 You Want
Crafting a Deal 03:00 COMM0501
Connect and Communicate 02:30 COMM0502
The Negotiation Process 02:30 COMM0503
The Dynamics of Interaction 03:00 COMM0504
Inclusive Negotiating 02:30 COMM0505
When the Going Gets Tough 02:30 COMM0506
The Master Negotiator 02:30 COMM0507
Negotiating to Win Simulation 00:30 COMM0500

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Powerful Presentation = Skills
Planning Your Presentation 02:30 COMM0311
Delivering Your Presentation 02:00 COMM0312
Presenting with Confidence and = Impact 03:30 COMM0313

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Professional Telephone = Skills
Handle Calls with Confidence and=20 Professionalism 03:30 COMM0401
Turn Difficult Callers into Delighted = Customers 04:00 COMM0402
Managing Telephone Technology 02:00 COMM0403

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Telephone Skills for Business=20 Professionals
Effective Telephone Techniques 05:00 COMM0411
Making Telephone Calls Count 03:30 COMM0412
Telephone Skills for Business = Professionals=20 Simulation 00:30 COMM0410

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/Writing to Maximize Business=20 Results
Exploring the New Basics of Business = Writing 03:00 COMM0221
Writing High-impact Reports and = Proposals 03:30 COMM0222
Producing Letters that Drive Your = Business 02:30 COMM0223
Using Good Letters to Deliver Bad = News 02:30 COMM0224
Writing: The Art of In-house Memos 02:00 COMM0225
Writing Effective E-mail Messages 02:30 COMM0226

Course Curricula/English - US/Business Skills = Curricula/Communication Curriculum/How to Write an Effective = Internal=20 Business Case
Preparing a Business Case 02:30 comm_01_a01_bs_enus
Writing a Business Case 02:30 comm_01_a02_bs_enus
Presenting Your Case 02:30 comm_01_a03_bs_enus

Course Curricula/English - US/Business Skills = Curricula/Consulting Skills Curriculum/Consulting with the = External=20 Client
Essentials of External Consulting 05:00 CONS0111
The Client-Consultant Relationship 05:00 CONS0112
Diagnosing and Planning 04:00 CONS0113
Managing Delivery 03:30 CONS0114
Evaluation and Review 04:00 CONS0115
Consulting with the External Client = Simulation 00:30 CONS0110

Course Curricula/English - US/Business Skills = Curricula/Consulting Skills Curriculum/Consulting with the = Internal=20 Client
Essentials of Internal Consulting 04:00 CONS0121
Internal Consulting Skills 03:30 CONS0122
Establishing a Relationship with = Internal=20 Clients 04:00 CONS0123
A Workable Solution for Internal = Clients 04:00 CONS0124
Evaluating Internal Assignments 04:30 CONS0125
Consulting with the Internal Client = Simulation 00:30 CONS0120

Course Curricula/English - US/Business Skills = Curricula/Consulting Skills Curriculum/Internal Consulting for the = Technical Professional
The Technical Professional as Internal=20 Consultant 04:00 CONS0131
Creating Effective Contracts 03:00 CONS0132
Using Data as a Technical Professional=20 Consultant 04:00 CONS0133
Resistance and Technical Professional=20 Consultants 02:30 CONS0134

Course Curricula/English - US/Business Skills = Curricula/Customer Service Curriculum/Managing a Customer-focused=20 Department
Identifying Your Customers' = Expectations 04:30 CUST0171
Using Surveys to Measure Customer = Satisfaction 03:00 CUST0172
Bridge the Expectations Gap 04:30 CUST0173
Leading a Customer-focused Team 04:00 CUST0174
Managing a Customer-focused Department=20 Simulation 00:30 CUST0170

Course Curricula/English - US/Business Skills = Curricula/Customer Service Curriculum/Customer Relationship=20 Management
The Customer-driven Organization 02:00 CUST0121
Hiring and Retaining Service = Professionals 03:30 CUST0122
Effective Service Recovery 02:30 CUST0123
Serving Your Internal Customers 03:00 CUST0124
Beginning Electronic Customer = Relationships 02:30 CUST0125
Sustaining Excellent Customer = Service 03:30 CUST0126
Managing Customer Relationships = Simulation 00:30 CUST0120

Course Curricula/English - US/Business Skills = Curricula/Customer Service Curriculum/Frontline Call Center=20 Skills
The Call Center Industry 02:30 CUST0111
Call Center Communication Skills 04:30 CUST0112
Call Center Customer Service 03:30 CUST0113
Call Center Telephone Sales 03:00 CUST0114
Frontline Call Center Skills = Simulation 00:30 CUST0110

Course Curricula/English - US/Business Skills = Curricula/Customer Service Curriculum/How to Excel at Customer=20 Service
Building the Service Foundation: = Corporate=20 Culture 03:30 CUST0101
Fundamentals of Exceptional Customer = Service 03:30 CUST0102
The Voice of the Customer 04:30 CUST0103
Advancing Your Service Expertise 04:30 CUST0104
Customers, Conflict and = Confrontation 05:30 CUST0105
Overcoming Challenging Service = Situations 06:00 CUST0106
Instilling Service Excellence: the EXCEL = Acronym 07:30 CUST0107
Service Stars and Service Teams 05:30 CUST0108
Excelling at Customer Service = Simulation 00:30 CUST0100
Customer Service Simulation 00:30 CUST010S

Course Curricula/English - US/Business Skills = Curricula/Customer Service Curriculum/Inbound Call Center=20 Management
The Inbound Call Center 02:30 CUST0211
Inbound Call Center Management: = Leadership 03:00 CUST0212
Inbound Call Centers: People = Management 03:00 CUST0213
Inbound Call Center Technology 04:00 CUST0214
Performance Metrics for an Inbound Call = Center 02:30 CUST0215

Course Curricula/English - US/Business Skills = Curricula/Customer Service Curriculum/Internal Customer = Service
Excellence in Internal Customer Service = 05:00 CUST0141
Working with Internal Customers 04:00 CUST0142
Overcoming Internal Customer Service = Problems 03:30 CUST0143
Internal Customer Service: Conflict and = Complaints=20 Simulation 00:30 CUST0140

Course Curricula/English - US/Business Skills = Curricula/Customer Service Curriculum/Internal Customer Service = Agent=20 Skills
The Customer Service Agent in = Action 04:30 CUST0151
Professional Skills for Customer Service = Agents 04:30 CUST0152
Managing Challenges in Customer = Service 05:00 CUST0153
Cross-selling in a Customer Service = Call 05:30 CUST0154
Customer Service Agent Skills = Simulation 00:30 CUST0150

Course Curricula/English - US/Business Skills = Curricula/Customer Service Curriculum/IT Infrastructure Library = (ITIL)=20 Foundations
ITIL: The Service Desk and Incident = Management 03:30 CUST0181
ITIL: Configuration and Release = Management 03:00 CUST0182
ITIL: Service Level and Capacity = Management 02:30 CUST0183
ITIL: Problem and Change Management 02:30 CUST0184
ITIL: Continuity and Availability = Management 02:30 CUST0185
ITIL: Financial and Security = Management 02:00 CUST0186

Course Curricula/English - US/Business Skills = Curricula/Customer Service Curriculum/Managing a Customer = Service-Oriented=20 Culture
Establishing Your Team's Desired = Performance 04:00 CUST0221
Coaching in a Service Oriented = Culture 02:30 CUST0222
Exceeding Customer Expectations 02:30 CUST0223
Customer Service Strategy 02:30 CUST0224
Improving the Process of Service = Delivery 02:00 CUST0225
Navigating the Change Process = Successfully 04:00 CUST0226

Course Curricula/English - US/Business Skills = Curricula/Customer Service Curriculum/Managing a Customer = Service-Oriented=20 Culture
Establishing Your Team's Desired = Performance=20 [CUST0201] 04:00 CUST0201
Coaching in a Service Oriented Culture=20 [CUST0202] 02:30 CUST0202
Exceeding Customer Expectations = [CUST0203] 02:30 CUST0203
Customer Service Strategy = [CUST0204] 02:30 CUST0204
Improving the Process of Service = Delivery=20 [CUST0205] 02:00 CUST0205
Navigating the Change Process = Successfully=20 [CUST0206] 04:00 CUST0206

Course Curricula/English - US/Business Skills = Curricula/Customer Service Curriculum/Measuring Customer=20 Satisfaction
Discovering What Your Customers = Want 02:30 CUST0131
Developing Customer Satisfaction = Surveys 03:00 CUST0132
Customer Satisfaction: Analysis and=20 Implementation 02:30 CUST0133
Measuring Customer Satisfaction = Simulation 00:30 CUST0130

Course Curricula/English - US/Business Skills = Curricula/Customer Service Curriculum/Technical Support Agent = Survival=20 Skills
The Contact Center and the Technical = Support=20 Agent 04:30 CUST0161
Technical Support Essentials 05:00 CUST0162
Assessing Customer Behavior 04:30 CUST0163
Technical Support Agent Survival = Skills 03:30 CUST0164
Technical Support Agent Skills = Simulation 00:30 CUST0160

Course Curricula/English - US/Business Skills = Curricula/Customer Service Curriculum/HDI - Customer Support = Specialist,=20 Professionalism
The Customer Support Specialist = (CSS) 03:30 cust_01_a01_bs_enus
Support Center Services 03:00 cust_01_a02_bs_enus
Establishing Team and Customer = Relationships 02:00 cust_01_a03_bs_enus

Course Curricula/English - US/Business Skills = Curricula/Customer Service Curriculum/HDI - Customer Support = Specialist,=20 Skills
Interacting with the Customer 03:00 cust_02_a01_bs_enus
Effective Communication Skills 03:00 cust_02_a02_bs_enus
Managing Conflict, Stress, and Time 02:30 cust_02_a03_bs_enus

Course Curricula/English - US/Business Skills = Curricula/Customer Service Curriculum/HDI - Customer Support = Specialist,=20 Process
Customer Service Procedures 03:30 cust_03_a01_bs_enus
Managing the Quality of the Customer = Support=20 Service Center 03:30 cust_03_a02_bs_enus
Management Tools and Metrics 02:00 cust_03_a03_bs_enus

Course Curricula/English - US/Business Skills = Curricula/e-Business Curriculum/e-Business for Customer = Relationship=20 Management
Introduction to Customer Relationship=20 Management 03:00 EBUS0111
Electronic Customer Relationship = Management 03:00 EBUS0112
Data Mining 02:30 EBUS0113
Profiting from Customer Relationship = Management 02:00 EBUS0114
Profit Networks 02:30 EBUS0115

Course Curricula/English - US/Business Skills = Curricula/e-Business Curriculum/e-Business = Foundations
The Fundamentals of e-Business 02:30 EBUS0101
Approaches to e-Business 02:00 EBUS0102
e-Business Opportunities 02:30 EBUS0103
e-Business Design 02:30 EBUS0104
Building a Successful Web Site 02:30 EBUS0105
e-Business Solutions 02:30 EBUS0106

Course Curricula/English - US/Business Skills = Curricula/e-Business Curriculum/e-Commerce Series
Integrating e-Commerce with Traditional=20 Business 03:00 EBUS0121
e-Commerce: B2C 02:30 EBUS0122
e-Commerce: B2B 02:30 EBUS0123
e-Marketplaces: B2B Exchanges 02:00 EBUS0124
Customer Relationship Management in = e-Commerce 02:30 EBUS0125
Performance Measurement and e-Commerce=20 Evaluation 02:00 EBUS0126

Course Curricula/English - US/Business Skills = Curricula/e-Learning Curriculum/e-Learning = Foundations
SkillSoft Guided Tour 02:00 ABC0101
e-Learning 03:00 ABC0111

Course Curricula/English - US/Business Skills = Curricula/Finance and Accounting Curriculum/Accounting = 101
Accounting Fundamentals 03:30 FIN0121
Accrual Accounting Procedures 02:00 FIN0122
Accounting Systems and Closing = Activities 02:30 FIN0123
Accounting for Cash Control 03:00 FIN0124
TestPrep Final Exam: Accounting 101 n/a FE0004_eng

Course Curricula/English - US/Business Skills = Curricula/Finance and Accounting Curriculum/Accounting = 102
Accounting for Partnerships 03:30 FIN0221
Accounting for Corporations 02:30 FIN0222
Analyzing Cash Flow Statements 02:00 FIN0223
Master Budgets 04:00 FIN0224
TestPrep Final Exam: Accounting 102 n/a FE0006_eng

Course Curricula/English - US/Business Skills = Curricula/Finance and Accounting Curriculum/Advanced Business=20 Finance
Introduction to Advanced Finance 03:00 FIN0211
Investment Project Analysis and = Selection 02:00 FIN0212
Raising Capital and Financing = Decisions 03:00 FIN0213
Managing Working Capital 04:00 FIN0214
Corporate Restructuring 02:30 FIN0215
Financial Risk Management 01:30 FIN0216
International Finance 02:00 FIN0217
TestPrep Final Exam: Advanced Business = Finance n/a FE0005_eng

Course Curricula/English - US/Business Skills = Curricula/Finance and Accounting Curriculum/Auditing: A Practical=20 Approach
Introduction to Auditing 03:00 FIN0231
Introduction to Internal Auditing 04:30 FIN0232
Principles of Internal Auditing 03:00 FIN0233
Introduction to External Auditing 03:30 FIN0234
Principles of External Auditing 04:00 FIN0235

Course Curricula/English - US/Business Skills = Curricula/Finance and Accounting Curriculum/Business Finance for=20 Managers
Introduction to Finance 02:30 FIN0141
Making Budgets Work 02:30 FIN0142
Cash Management 02:30 FIN0143
Financial Statements and Analysis 02:30 FIN0144
Sources of Funding 02:30 FIN0145
Manager's Performance Guide - Business = Finance 01:30 FIN0146

Course Curricula/English - US/Business Skills = Curricula/Finance and Accounting Curriculum/Finance for = Nonfinancial=20 Professionals
The Language of Accounting and = Finance 03:00 FIN0101
Using Financial Statements in Business=20 Decisions 03:00 FIN0102
Budgeting Fundamentals 03:00 FIN0103

Course Curricula/English - US/Business Skills = Curricula/Finance and Accounting Curriculum/Finance Fundamentals = for=20 Non-financial Professionals
Principles of Financial Management 04:00 FIN0151
Basics of Budgeting 03:30 FIN0152
Managing Cash Flows 02:30 FIN0153
Understanding Financial Statements 03:30 FIN0154

Course Curricula/English - US/Business Skills = Curricula/Finance and Accounting Curriculum/How to Read and = Interpret=20 Financial Statements
Understanding Financial Statements 02:30 FIN0111
Reading the Income Statement and Balance = Sheet 02:00 FIN0112
Reading the Cash Flow Statement 02:00 FIN0113
Analyzing Financial Statements 02:00 FIN0114
Analyzing Beyond the Numbers 03:00 FIN0115

Course Curricula/English - US/Business Skills = Curricula/Finance and Accounting Curriculum/Managerial=20 Accounting
Overview of Managerial Accounting 05:00 FIN0241
Managerial Decisions and Capital = Budgeting 05:00 FIN0242
Managing for Asset Control 05:30 FIN0243
Cost Accounting Decisions 04:00 FIN0244

Course Curricula/English - US/Business Skills = Curricula/Finance and Accounting Curriculum/Practical Budgeting = for=20 Managers
The Basics of Budgeting 04:30 FIN0261
Building an Operating Budget 03:30 FIN0262
Capital Budgeting 04:30 FIN0263
Managing Budgets Effectively 03:00 FIN0264

Course Curricula/English - US/Business Skills = Curricula/Finance and Accounting Curriculum/Practical Budgeting = for=20 Managers
The Basics of Budgeting [FIN0201] 04:30 FIN0201
Building an Operating Budget = [FIN0202] 03:30 FIN0202
Capital Budgeting [FIN0203] 04:30 FIN0203
Managing Budgets Effectively = [FIN0204] 03:00 FIN0204

Course Curricula/English - US/Business Skills = Curricula/Finance and Accounting Curriculum/Practical Budgeting = Skills for=20 Business
Creating and Analyzing an Operating = Budget 03:30 FIN0161
The Ins and Outs of Capital = Budgeting 03:30 FIN0162
Effective Budget Management 03:00 FIN0163

Course Curricula/English - US/Business Skills = Curricula/Finance and Accounting Curriculum/Using Financial = Statements=20 (co-Developed with Wharton)
Principles of Financial Statements 03:30 FIN0251
Components of Financial Statements 03:00 FIN0252
Analyzing the Income Statement and = Balance=20 Sheet 02:00 FIN0253
The Income Statement and Balance Sheet=20 Connection 02:00 FIN0254
Analyzing Cash Flow 04:30 FIN0255
Ratio Analysis for Financial = Statements 03:00 FIN0256
Credibility and Disclosure in an Annual = Report 02:30 FIN0257
Analyzing an Annual Report 04:30 FIN0258

Course Curricula/English - US/Business Skills = Curricula/Finance and Accounting Curriculum/Using Financial = Statements=20 (co-Developed with Wharton)
Principles of Financial Statements = [FIN0131] 03:30 FIN0131
Components of Financial Statements = [FIN0132] 03:00 FIN0132
Analyzing the Income Statement and = Balance Sheet=20 [FIN0133] 02:00 FIN0133
The Income Statement and Balance Sheet = Connection=20 [FIN0134] 02:00 FIN0134
Analyzing Cash Flow [FIN0135] 04:30 FIN0135
Ratio Analysis for Financial Statements=20 [FIN0136] 03:00 FIN0136
Credibility and Disclosure in an Annual = Report=20 [FIN0137] 02:30 FIN0137
Analyzing an Annual Report = [FIN0138] 04:30 FIN0138

Course Curricula/English - US/Business Skills = Curricula/Foundation Skills Curriculum/Basic Business Math=20 Skills
Whole Numbers, Fractions, and = Equations 04:00 FNDT0101
Decimals and Percents 02:00 FNDT0102
Ratios and Averages 02:00 FNDT0103

Course Curricula/English - US/Business Skills = Curricula/Human Resources Curriculum/Behavioral = Interviewing
Building a Firm Foundation 03:00 HR0211
Screening Applicants 03:00 HR0212
Preparing for the Behavioral = Interview 03:00 HR0213
Conducting the Behavioral-based = Interview 02:30 HR0214
Preparing as the Interviewee 02:30 HR0215
Experiencing the Behavioral-based = Interview 02:30 HR0216
Behavioral Interviewing Simulation 00:30 HR0210

Course Curricula/English - US/Business Skills = Curricula/Human Resources Curriculum/Effective Hiring and = Interviewing=20 Skills
Hiring Considerations 02:30 HR0231
Effective Interviewing 03:30 HR0232
Selecting the Best Applicant 02:00 HR0233
Effective Interviewing Skills = Simulation 00:30 HR0230

Course Curricula/English - US/Business Skills = Curricula/Human Resources Curriculum/Hostility and Aggression in = the=20 Workplace
Workplace Aggression: The Scope of the = Problem 04:30 HR0341
The Three Stages of Aggressive = Behavior 03:30 HR0342
Potential Powder Kegs: Identifying & = Defusing=20 Them 03:30 HR0343
How to Make Your Company Safer 03:00 HR0344
Keeping Your Company out of Legal = Trouble 03:30 HR0345
Managing a Violent Crisis 03:30 HR0346

Course Curricula/English - US/Business Skills = Curricula/Human Resources Curriculum/How to Interview and Hire the = Right=20 People
The Pre-interview Process 02:00 HR0201
Conducting Effective Interviews 01:30 HR0202
Critical Parameters for Evaluating = Candidates 05:30 HR0203

Course Curricula/English - US/Business Skills = Curricula/Human Resources Curriculum/HRCI/PHR Certification=20 Program
EEO and Affirmative Action = (HRCI/PHR) 02:30 HR0241
Sexual Harassment in the Workplace = (HRCI/PHR) 01:30 HR0242
Managing Employment (HRCI/PHR) 02:30 HR0243
Employee Relations (HRCI/PHR) 01:30 HR0244
Non-union Work Environments = (HRCI/PHR) 01:30 HR0245
Union Work Environments (HRCI/PHR) 01:30 HR0246
Employee Benefit Programs = (HRCI/PHR) 01:30 HR0247
Employee Development (HRCI/PHR) 01:30 HR0248
Human Resource Development = (HRCI/PHR) 01:30 HR0249
Recruitment and Selection = (HRCI/PHR) 01:30 HR0251
Occupational Health and Safety = (HRCI/PHR) 01:30 HR0252
Employee Compensation (HRCI/PHR) 02:30 HR0253
Offers, Contracts, and Organizational = Exit=20 (HRCI/PHR) 03:00 HR0254
Human Resources Intervention = Simulation 00:30 HR0240
Human Resources Fundamentals = Simulation 00:30 HR024S
TestPrep Final Exam: HRCI/PHR = Certification=20 Program n/a FE0007_eng

Course Curricula/English - US/Business Skills = Curricula/Human Resources Curriculum/Human Resources Management=20 Essentials
Human Resources Planning and = Analysis 02:00 HR0101
Getting the Workforce Your Company = Needs 02:30 HR0102
Workforce Compensation 02:30 HR0103
The Climate for Performance 03:00 HR0104

Course Curricula/English - US/Business Skills = Curricula/Human Resources Curriculum/Managing = Diversity
Why Diversity Matters 02:00 HR0021
Changing the Corporate Culture 02:30 HR0022
Designing a Diversity Initiative 03:00 HR0023
Diversity in the Future 02:00 HR0024
Managing Diversity Simulation 00:30 HR0020

Course Curricula/English - US/Business Skills = Curricula/Human Resources Curriculum/Managing Diversity and=20 Inclusiveness
Workplace Diversity 04:00 HR0141
Culture and Behavior 03:00 HR0142
Organizational Inclusion 05:00 HR0143
Corporate Culture and Diversity 03:00 HR0144
Management Skills for the Diverse Work = Force 05:30 HR0145
Communication and Diversity = Adoption 05:00 HR0146
Managing Diversity and Inclusiveness = Simulation 00:30 HR0140

Course Curricula/English - US/Business Skills = Curricula/Human Resources Curriculum/Managing Diversity and=20 Inclusiveness
Workplace Diversity [HR0331] 04:00 HR0331
Culture and Behavior [HR0332] 03:00 HR0332
Organizational Inclusion [HR0333] 05:00 HR0333
Corporate Culture and Diversity = [HR0334] 03:00 HR0334
Management Skills for the Diverse Work = Force=20 [HR0335] 05:30 HR0335
Communication and Diversity Adoption = [HR0336] 05:00 HR0336
Managing Diversity and Inclusiveness = Simulation=20 [HR0330] 00:30 HR0330

Course Curricula/English - US/Business Skills = Curricula/Human Resources Curriculum/Managing Sexual Harassment=20 Responsibly and Legally
The Employer's Liability and = Responsibilities 03:30 HR0134
Getting Through the Legal Process 04:30 HR0135
Avoiding Harassment Claims: Policies and = Procedures 04:00 HR0136

Course Curricula/English - US/Business Skills = Curricula/Human Resources Curriculum/Managing Sexual Harassment=20 Responsibly and Legally
The Employer's Liability and = Responsibilities=20 [HR0304] 03:30 HR0304
Getting Through the Legal Process = [HR0305] 04:30 HR0305
Avoiding Harassment Claims: Policies and = Procedures [HR0306] 04:00 HR0306

Course Curricula/English - US/Business Skills = Curricula/Human Resources Curriculum/New Employee = Orientation
Health, Safety, and Security = Challenges 05:30 HR0001
Laws and Ethics in the Workplace 05:30 HR0002
Understanding Employee Benefits 05:00 HR0003

Course Curricula/English - US/Business Skills = Curricula/Human Resources Curriculum/Recruiting & Retention = Strategies=20 for the Tight Labor Market
Recruiting for the 21st Century: The = Market 03:00 HR0221
Recruiting for the 21st Century: = Strategies 04:00 HR0222
Recruiting Successfully 03:30 HR0223
Online Recruiting 02:30 HR0224
Facilitating Effective Hiring 02:30 HR0225
Retention 03:00 HR0226

Course Curricula/English - US/Business Skills = Curricula/Human Resources Curriculum/Sexual = Harassment
Sexual Harassment Awareness for = Employees 02:00 HR0181
Dealing with Sexual Harassment = Claims 02:00 HR0182
Sexual Harassment Training for Human = Resource=20 Professionals 02:00 HR0183

Course Curricula/English - US/Business Skills = Curricula/Human Resources Curriculum/HRCI/SPHR (Senior = Professional Human=20 Resource)
The Strategic Role of HR in = Organizations 03:00 hr_01_a01_bs_enus
Managing the HR Process 02:00 hr_01_a08_bs_enus
Workforce Planning and Employment = Strategies 03:00 hr_01_a03_bs_enus
Strategic Human Resource = Development 03:30 hr_01_a04_bs_enus
Compensation and Benefits = Strategies 03:00 hr_01_a05_bs_enus
Employee and Labor Relations = Strategies 04:30 hr_01_a06_bs_enus
Safety, Health, and Security = Strategies 02:00 hr_01_a07_bs_enus

Course Curricula/English - US/Business Skills = Curricula/Industry Foundations Curriculum/Doing Business with the = U.S.=20 Federal Government
The Federal Government Is You 03:00 IND0101
Purposes of the Federal Government 03:00 IND0102
Organization of the Federal = Government 02:00 IND0103
Dealing with the Federal Government 02:30 IND0104

Course Curricula/English - US/Business Skills = Curricula/Industry Foundations Curriculum/Industry = Overviews
The Automotive Industry Overview 04:00 IND0201
The Oil and Gas Industry Overview 03:30 IND0202
The Pharmaceutical Industry = Overview 05:00 IND0203
The Food and Beverage Industry = Overview 05:00 IND0204
The Health Care Industry Overview 03:00 IND0205
Banking Industry Overview 02:30 IND0206
Manufacturing Industry Overview 02:30 IND0207
Retail Industry Overview 03:00 IND0208
Telecommunications Industry = Overview 02:00 IND0209
Insurance Industry Overview 02:30 IND0211
Information Technology (IT) Industry = Overview 02:30 IND0212
Federal Government Industry = Overview 02:00 IND0213

Course Curricula/English - US/Business Skills = Curricula/Industry Foundations Curriculum/Industry Overviews=20 2006
The Oil and Gas Industry Overview 02:30 indo_01_a02_bs_enus
The Health Care Industry Overview 01:30 indo_01_a05_bs_enus

Course Curricula/English - US/Business Skills = Curricula/Knowledge Management Curriculum/Achieving Measurable = Performance=20 Impact from Training
Training for Business Results 02:30 KNOW0301

Course Curricula/English - US/Business Skills = Curricula/Knowledge Management Curriculum/Knowledge Management=20 Fundamentals
The Art of Knowledge Management 03:30 KNOW0101
Knowledge as Capital 03:00 KNOW0102
Putting Knowledge to Work 04:00 KNOW0103
Managing Knowledge Workers 02:00 KNOW0104
Being a Knowledge Activist 03:00 KNOW0105
TestPrep Final Exam: Knowledge = Management=20 Fundamentals n/a FE0008_eng

Course Curricula/English - US/Business Skills = Curricula/Knowledge Management Curriculum/The 21st Century = Learning=20 Curve
Knowledge as Strategy: Performance = Improvement 03:00 KNOW0111
The Power of the Learning = Organization 03:00 KNOW0112
The Potential of Self-directed = Learning 02:30 KNOW0113
Implementing and Evaluating = Self-directed=20 Learning 03:00 KNOW0114
Performance Support 03:00 KNOW0115
Benchmarking for Best Practices 03:00 KNOW0116

Course Curricula/English - US/Business Skills = Curricula/Knowledge Management Curriculum/The 21st Century = Learning=20 Curve
Knowledge as Strategy: Performance = Improvement=20 [KNOW0201] 03:00 KNOW0201
The Power of the Learning Organization=20 [KNOW0202] 03:00 KNOW0202
The Potential of Self-directed Learning=20 [KNOW0203] 02:30 KNOW0203
Implementing and Evaluating = Self-directed Learning=20 [KNOW0204] 03:00 KNOW0204
Performance Support [KNOW0205] 03:00 KNOW0205
Benchmarking for Best Practices = [KNOW0206] 03:00 KNOW0206

Course Curricula/English - US/Business Skills = Curricula/Leadership Curriculum/4-Dimensional = Leadership
Four Dimensions of Complete = Leadership 02:00 LEAD0111
Putting Four-Dimensional Leadership into = Action 02:30 LEAD0112

Course Curricula/English - US/Business Skills = Curricula/Leadership Curriculum/Business Execution
Foundations for Business Execution 07:00 LEAD0151
Creating a Business Execution = Culture 08:00 LEAD0152
Business Execution in Action 05:00 LEAD0153
Business Execution Simulation 00:30 LEAD0150

Course Curricula/English - US/Business Skills = Curricula/Leadership Curriculum/Going from Management to=20 Leadership
The Mark of a Leader 04:30 LEAD0141
Communicating a Shared Vision 04:30 LEAD0142
The Enabling Leader 05:00 LEAD0143
Removing Performance Barriers 04:00 LEAD0144
Communicating as a Leader 04:30 LEAD0145
Coaching for Performance 02:30 LEAD0146
Leading through Change 03:00 LEAD0147
The Leader as a Model 03:00 LEAD0148
Going from Management to Leadership = Simulation 00:30 LEAD0140
Growing from a Manager to a Leader = Simulation 00:30 LEAD014S

Course Curricula/English - US/Business Skills = Curricula/Leadership Curriculum/Going from Management to=20 Leadership
The Mark of a Leader [LEAD0221] 04:30 LEAD0221
Communicating a Shared Vision = [LEAD0222] 04:30 LEAD0222
The Enabling Leader [LEAD0223] 05:00 LEAD0223
Removing Performance Barriers = [LEAD0224] 04:00 LEAD0224
Communicating as a Leader = [LEAD0225] 04:30 LEAD0225
Coaching for Performance [LEAD0226] 02:30 LEAD0226
Leading through Change [LEAD0227] 03:00 LEAD0227
The Leader as a Model [LEAD0228] 03:00 LEAD0228
Going from Management to Leadership = Simulation=20 [LEAD0220] 00:30 LEAD0220
Growing from a Manager to a Leader = Simulation=20 [LEAD022S] 00:30 LEAD022S

Course Curricula/English - US/Business Skills = Curricula/Leadership Curriculum/Leadership in Senior = Management
Senior Leadership Principles 03:00 LEAD0201
Senior Leadership in Action 03:30 LEAD0202

Course Curricula/English - US/Business Skills = Curricula/Leadership Curriculum/Leadership Skills for = Women
The Secrets of Female Leaders 02:30 LEAD0131
Building Your Support System 03:30 LEAD0132
Playing by the Rules 02:30 LEAD0133
Groundbreaking: The Paradigm Shift = toward Women 02:30 LEAD0134
Establish and Maintain Authority 02:30 LEAD0135
Leadership Skills for Women = Simulation 00:30 LEAD0130

Course Curricula/English - US/Business Skills = Curricula/Leadership Curriculum/Leading from the Front = Line
Challenges of the 21st Century 02:00 LEAD0121
Organizational Culture and = Leadership 02:30 LEAD0122
Energizing and Empowering Employees 02:30 LEAD0123
Leadership and the Knowledge Worker 02:30 LEAD0124
Leading Change from the Front Line 02:30 LEAD0125
Dynamics of Leadership 03:00 LEAD0126
Leading from the Front Line = Simulation 00:30 LEAD0120

Course Curricula/English - US/Business Skills = Curricula/Leadership Curriculum/Leading the Workforce=20 Generations
Introduction to Work Force = Generations 02:30 LEAD0231
Attracting, Developing, and Retaining=20 Generations 03:00 LEAD0232
Leading Silent Generation and Baby Boom = Workers=20 03:00 LEAD0233
Leading Generations X and Next 03:30 LEAD0234
Making Cross-generational Teams = Work 03:00 LEAD0235
Cross-generational Workers in the 21st = Century 03:00 LEAD0236
Leading the Workforce Generations = Simulation 00:30 LEAD0230

Course Curricula/English - US/Business Skills = Curricula/Leadership Curriculum/Succession Planning for the = Business=20 Environment
Succession Planning Overview 02:00 LEAD0301
Succession Planning Strategies 04:30 LEAD0302
Succession Planning and Human = Resources 05:00 LEAD0303
Succession Planning Management 02:30 LEAD0304
Initiating a Succession Plan = Simulation 00:30 LEAD0300
Implementing a Succession Plan = Simulation 00:30 LEAD030S

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/360-degree Performance = Appraisal
About 360-Degree Performance = Feedback 02:30 MGMT0151
Elements of a 360-Degree Performance = Review 02:00 MGMT0152
Delivering 360-Degree Performance = Feedback 05:00 MGMT0153
360-Degree Performance Appraisal = Simulation 00:30 MGMT0150

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/Coach with = Confidence
Coaching for Business 04:00 MGMT0281
Successful Coaching Relationships 07:30 MGMT0282
Key Stages in Coaching 06:00 MGMT0283
Coaching Skills 05:30 MGMT0284
Mindsets, Emotions, and Coaching 04:00 MGMT0285
Coaching Trends 04:30 MGMT0286
Coach with Confidence Simulation 00:30 MGMT0280
Coaching Personalities and Teams = Simulation 00:30 MGMT028S

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/Dealing with Conflict and=20 Confrontation
Understanding Conflict 02:30 MGMT0221
Contentious Tactics and Conflict = Escalation 02:30 MGMT0222
Resolving Conflict through Problem = Solving 03:00 MGMT0223

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/Delegation Skills
Delegation Basics 02:00 MGMT0261
The Personal Approach in Delegation 02:30 MGMT0262
Managing the Delegated Environment 05:00 MGMT0263
Effective Delegation Simulation 00:30 MGMT0260

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/Essential Skills for Tomorrow's=20 Managers
Competencies for Tomorrow's = Managers 05:30 MGMT0111
Development Tools for Tomorrow's = Managers 05:00 MGMT0112
The Manager as Coach and Counselor 05:00 MGMT0113
The Manager as Project Champion 04:30 MGMT0114
A Manager's Primer for Ensuring = Accountability 06:00 MGMT0115
Continuous Learning for Tomorrow's = Managers 04:30 MGMT0116
Essential Skills for Tomorrow's Managers = Simulation 00:30 MGMT0110
Essential People Management Skills = Simulation 00:30 MGMT011S

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/How to Discipline Employees & = Correct=20 Performance Problems
Understand and Confront Performance = Problems 02:00 MGMT0131
Setting and Clarifying Standards 01:30 MGMT0132
Motivate and Recognize Employees 02:00 MGMT0133
Using Formal Discipline Measures 03:00 MGMT0134
Developing Teams & Correcting = Performance=20 Simulation 00:30 MGMT0130

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/How to Overcome Negativity in the=20 Workplace
The Path from Pessimism to Optimism 04:00 MGMT0311
Proactive Approaches to Stop = Negativity 02:00 MGMT0312
Overcoming Organizational = Negativity 02:00 MGMT0313

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/Making Change Work
Building a Case for Change 01:00 MGMT0321
Guide Yourself Through Change 01:30 MGMT0322
Manage Organizational Change = Processes 04:30 MGMT0323

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/Management Excellence: = Performance-Based=20 Appraisals
Effective Management: Performance-based=20 Appraisal 02:30 MGMT0141
Designing Successful Performance-based=20 Appraisals 02:30 MGMT0142
Implementing Performance-based = Appraisals 02:30 MGMT0143
Performance-based Appraisal: An Employee = View 03:00 MGMT0144
Appraising the Performance-oriented = Team 03:00 MGMT0145
Performance-based Appraisals = Simulation 00:30 MGMT0140

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/Managing Contractors and Temporary = Employees
Doing Business with Independent = Contractors 04:30 MGMT0701
Hiring Temporary (Contingent) = Employees 05:00 MGMT0702
Managing Contingent Workers 04:30 MGMT0703
Legal Pitfalls Regarding Independent=20 Contractors 03:00 MGMT0704
Working with Temporary Agencies 05:30 MGMT0705
Hiring and Managing Contractors = Simulation 00:30 MGMT0700
TestPrep Final Exam: Managing = Contractors and=20 Temporary Employees n/a FE0009_eng

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/Managing Others through = Change
Change Leadership 02:30 MGMT0331
Communicating and Reinforcing = Change 02:30 MGMT0332
Overcoming the Challenges of Change 02:30 MGMT0333
Managing Others Through Change = Simulation 00:30 MGMT0330

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/Managing Problem = Performance
Preventing Problem Performance 04:30 MGMT0161
Identifying Problem Performance 04:00 MGMT0162
Improving Problem Performance 05:30 MGMT0163
Dealing with Problem Performance 04:00 MGMT0164
Averting Problem Performance = Simulation 00:30 MGMT0160
Addressing Problem Performance = Simulation 00:30 MGMT016S

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/Managing Technical = Professionals
Understanding Technical = Professionals 02:30 MGMT0291
Attracting, Motivating, and Retaining = Technical=20 Professionals 03:30 MGMT0292
Models for Managing Technical = Professionals 04:30 MGMT0293
Developing Career Plans for Your = Technical=20 Professionals 03:30 MGMT0294

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/Mentoring Essentials
Effective Mentoring 03:00 MGMT0251
The Mentoring Manager 02:30 MGMT0252
Implementing an Organizationwide = Mentoring=20 Program 02:30 MGMT0253
Mentoring Strategies in the 21st = Century 03:00 MGMT0254
Achieving Success with the Help of a = Mentor 03:30 MGMT0255
e-Mentoring 03:30 MGMT0256
Mentoring Essentials Simulation 00:30 MGMT0250

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/Moving from Technical Professional = to=20 Management
Management Development for Technical=20 Professionals 03:30 MGMT0121
Communication Skills for Successful = Management 03:00 MGMT0122
Process Management Skills 04:30 MGMT0123
Leadership Development for Technical=20 Professionals 03:00 MGMT0124
Strategies for Transitioning into = Management 06:30 MGMT0125
Transitioning From Technical = Professional to=20 Management Simulation 00:30 MGMT0120
From Technical Professional to = Leadership=20 Simulation 00:30 MGMT012S

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/Moving into a Management = Role
Becoming a Manager 06:00 MGMT0001
A New Manager's Responsibilities and = Fears 06:00 MGMT0002
Lead and Communicate Effectively as a = New=20 Manager 06:00 MGMT0003
A New Manager's Role in The Company's = Future 05:30 MGMT0004
Moving into Management Simulation 00:30 MGMT000S
Leadership in Management Simulation 00:30 MGMT000T

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/Negotiation Strategies for=20 Managers
Successful Management Negotiation 02:00 MGMT0401
Advanced Management Negotiations 04:00 MGMT0402

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/Performance = Appraisal
Continuous Performance Assessment 03:30 MGMT0341
Reviewing Performance 04:00 MGMT0342
Performance Appraisal Simulation 00:30 MGMT0340

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/Practical Coaching Skills for=20 Managers
Implementing the Coaching Model 06:00 MGMT0211
Tips and Techniques for Effective = Coaching 07:00 MGMT0212

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/Succeeding as a First-Time=20 Manager
Prepare for Your New Management = Role 02:00 MGMT0101
Lead and Develop Your Staff 06:00 MGMT0102
Communication Skills and Positive = Attitude 03:00 MGMT0103

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/Supporting Employees through the = Change=20 Process
Beginning the Change Process 04:30 MGMT0181
Managing Through the Change 04:00 MGMT0182
Incorporating Change in Your = Organization 03:00 MGMT0183
Supporting Employees through Change = Simulation 00:30 MGMT0180
Supporting Teams through Change = Simulation 00:30 MGMT018S

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/The Consummate Coach
Coaching Changes Managerial = Malpractices 02:30 MGMT0241
Foundations of Coaching 03:00 MGMT0242
The Coach's Roles 03:30 MGMT0243
Coaching and the People Issues 03:00 MGMT0244
Coaching Excellence Changes You 02:30 MGMT0245
Manager's Performance Guide - Coaching = Skills 01:30 MGMT0246
The Consummate Coach Simulation 00:30 MGMT0240

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/The Fundamentals of Business = Crises=20 Management
Preparing for Business Crises 02:00 MGMT0171
Responding to Business Crises 03:00 MGMT0172
Recovering from Business Crises 02:00 MGMT0173
Business Crisis Management = Simulation 00:30 MGMT0170

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/The Successful = Facilitator
The Role of the Facilitator 05:00 MGMT0271
Facilitative Fundamentals: Techniques = and Tools 05:30 MGMT0272
Facilitating Work Groups and = Meetings 05:00 MGMT0273
Facilitating Challenging Situations 05:00 MGMT0274
Facilitative Formats and Tools: Offering = Options 05:00 MGMT0275
The Facilitative Leader 05:00 MGMT0276

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/The Successful = Facilitator
The Role of the Facilitator = [MGMT0231] 05:00 MGMT0231
Facilitative Fundamentals: Techniques = and Tools=20 [MGMT0232] 05:30 MGMT0232
Facilitating Work Groups and Meetings=20 [MGMT0233] 05:00 MGMT0233
Facilitating Challenging Situations = [MGMT0234] 05:00 MGMT0234
Facilitative Formats and Tools: Offering = Options=20 [MGMT0235] 05:00 MGMT0235
The Facilitative Leader [MGMT0236] 05:00 MGMT0236
The Successful Facilitator Simulation=20 [MGMT0230] 00:30 MGMT0230

Course Curricula/English - US/Business Skills = Curricula/Management Curriculum/Effectively Managing Top=20 Performers
Managing and Rewarding Top = Performers 02:30 mgmt_01_a01_bs_enus

Course Curricula/English - US/Business Skills = Curricula/Marketing Curriculum/Competitive Marketing = Strategies
Competitive Strategies for a Global = Marketplace 02:30 MKT0231
Surpassing the Competition 03:00 MKT0232

Course Curricula/English - US/Business Skills = Curricula/Marketing Curriculum/Online Branding = Strategy
Introduction to Online Branding 03:30 MKT0221
The Online Branding Environment 03:00 MKT0222
Strategies for Building an Online = Brand 07:00 MKT0223

Course Curricula/English - US/Business Skills = Curricula/Marketing Curriculum/Product Management = Essentials
Introduction to Product Management 02:00 MKT0241
Developing a New-product Strategy 02:00 MKT0242
Pricing and Profitability for Product = Managers 03:00 MKT0243

Course Curricula/English - US/Business Skills = Curricula/Marketing Curriculum/Strategic Brand = Management
Introduction to Brand Management 03:30 MKT0211
Building Brand Equity 03:30 MKT0212
Managing the Creative Elements of = Brands 03:30 MKT0213
Promoting Your Brand to Consumers 03:00 MKT0214
Evaluating Brand Effectiveness 06:00 MKT0215
Managing and Maintaining Brand = Equity 04:30 MKT0216

Course Curricula/English - US/Business Skills = Curricula/Marketing Curriculum/Strategic Marketing in = Action
Elements of Marketing Strategy 03:00 MKT0201
Analyzing the Market 02:30 MKT0202
Competitive Factors in Strategic = Marketing 02:30 MKT0203
Writing a Marketing Plan: Phase 1 03:00 MKT0204
Writing the Marketing Plan: Creative = Strategy 02:30 MKT0205
Creating a Marketing Campaign 04:00 MKT0206
Marketing Management 04:00 MKT0207
Financial Analysis for Successful = Marketing 04:30 MKT0208

Course Curricula/English - US/Business Skills = Curricula/Operations Curriculum/ISO 9000:2000 = Overview
The Who, What & Why of ISO = 9000:2000 02:30 OPER0401
Building a Quality Management = System 02:00 OPER0402
Quality-minded Management 02:30 OPER0403
Customer Satisfaction Through Resource=20 Management 02:30 OPER0404
Processes for Quality Products and = Services 04:00 OPER0405
Continual Quality Improvement 04:00 OPER0406
Steps for Successful ISO = Registration 03:00 OPER0407
Transitioning from ISO 9000:1994 to ISO = 9001:2000=20 02:30 OPER0408

Course Curricula/English - US/Business Skills = Curricula/Operations Curriculum/Lean Manufacturing
Lean Logic 04:00 OPER0151
Lean Value 04:00 OPER0152
Lean Techniques 06:00 OPER0153
Lean Strategies 04:30 OPER0154
TestPrep Final Exam: Lean = Manufacturing n/a FE0003_eng

Course Curricula/English - US/Business Skills = Curricula/Operations Curriculum/Logistics Management
Overview of Logistics Management 03:30 OPER0321
Inventory Management 03:00 OPER0322
Supply Chain Management 03:00 OPER0323

Course Curricula/English - US/Business Skills = Curricula/Operations Curriculum/Logistics Management
Overview of Logistics Management = [OPER0311] 03:30 OPER0311
Inventory Management [OPER0312] 03:00 OPER0312
Supply Chain Management [OPER0313] 03:00 OPER0313

Course Curricula/English - US/Business Skills = Curricula/Operations Curriculum/Managing Customer-Driven Process=20 Improvement
Why Customer Driven? 02:30 OPER0121
Identifying What the Customer Wants 03:00 OPER0122
Translating Requirements into Process = Goals 03:30 OPER0123
Understanding Processes 02:30 OPER0124
Implementing Improvements 02:30 OPER0125
Managing Process Improvements 03:00 OPER0126
Managing Customer-driven Process = Improvement=20 Simulation 00:30 OPER0120

Course Curricula/English - US/Business Skills = Curricula/Operations Curriculum/OSHA Standards for General=20 Industry
OSHA Standards and Compliance 02:00 OPER0201
OSHA Recordkeeping and Training 02:30 OPER0202
OSHA General Industry Safety 03:30 OPER0203
OSHA General Industry Health 03:30 OPER0204
Developing an OSHA Safety and Health = Program 03:00 OPER0205

Course Curricula/English - US/Business Skills = Curricula/Operations Curriculum/Six Sigma: Green Belt:=20 Foundations
Six Sigma Introduction 03:30 OPER0131
TestPrep Final Exam: Six Sigma = Foundations n/a FE0001_eng

Course Curricula/English - US/Business Skills = Curricula/Operations Curriculum/Six Sigma: Green Belt: Team=20 Implementation
Six Sigma: Reducing Variation to Improve = Quality 04:00 OPER0141
Six Sigma: Listening to the Voice of the = Customer=20 05:30 OPER0142
Six Sigma DMAIC: Defining the = Problem 04:00 OPER0143
Six Sigma DMAIC: Measuring the = Process 05:00 OPER0144
Six Sigma DMAIC: Analyzing the Data 05:30 OPER0145
Six Sigma DMAIC: Analyzing the = Process 03:00 OPER0146
Six Sigma DMAIC: Improving the = Process 04:30 OPER0147
Six Sigma DMAIC: Controlling the = Improved=20 Process 04:00 OPER0148
TestPrep Final Exam: Six Sigma Team=20 Implementation n/a FE0002_eng

Course Curricula/English - US/Business Skills = Curricula/Operations Curriculum/Six Sigma Black Belt: = Deployment
Six Sigma and the Corporate = Enterprise 03:00 OPER0161
Leadership in Six Sigma 03:00 OPER0162
Organizational Goals and Objectives 02:00 OPER0163
History of Organizational Improvement = and the=20 Foundations of Six Sigma 02:00 OPER0164
Overview of Business Process = Management 02:30 OPER0165
The Importance of Metrics to Six = Sigma 01:30 OPER0166

Course Curricula/English - US/Business Skills = Curricula/Operations Curriculum/Six Sigma Black Belt: The Define=20 Phase
Define the Six Sigma Opportunity 03:00 OPER0171
The Six Sigma Project Charter and = Plan 02:00 OPER0172
Six Sigma Team Leadership 03:00 OPER0173
Six Sigma Team Dynamics and = Performance 03:00 OPER0174
The Six Sigma Change Agent 02:30 OPER0175
Six Sigma Management and Planning = Tools 01:30 OPER0176
Six Sigma and the Voice of the = Customer 02:00 OPER0177
Six Sigma and Critical Customer = Requirements 02:00 OPER0178
Defining and Mapping the Six Sigma = Process 02:30 OPER0179
Scoping the Six Sigma Project 03:00 OPER0181

Course Curricula/English - US/Business Skills = Curricula/Operations Curriculum/Six Sigma Black Belt: The = Measurement=20 Phase
Process Analysis and Documentation 02:30 OPER0191
Probability and Statistics 02:00 OPER0192
Collecting and Summarizing Data 02:30 OPER0193
Properties and Applications of = Probability=20 Distributions 01:30 OPER0194
Measurement Systems 02:00 OPER0195
Analyzing Process Capability 02:00 OPER0196
Calculating Process Capability 01:30 OPER0197

Course Curricula/English - US/Business Skills = Curricula/Operations Curriculum/Six Sigma Black Belt: The Analyze=20 Phase
Exploratory Data Analysis 02:30 OPER0251
Hypothesis Testing 02:30 OPER0252
Common Tests 03:00 OPER0253
Variance, Contingency Tables, and = Nonparametric=20 Tests 02:30 OPER0254

Course Curricula/English - US/Business Skills = Curricula/Operations Curriculum/Six Sigma Black Belt: The Improve=20 Phase
Design of Experiments (DOE) 02:00 OPER0211
Design and Analysis 02:00 OPER0212
Taguchi and Quality Improvement 02:00 OPER0213
Experimenting for Process = Improvement 02:00 OPER0214

Course Curricula/English - US/Business Skills = Curricula/Operations Curriculum/Six Sigma Black Belt: The Control=20 Phase
Six Sigma--Statistical Process = Control 01:30 OPER0221
Control Charts and the Pre-control = Process 02:00 OPER0222
Six Sigma--Lean Tools for Control 02:00 OPER0223
Six Sigma--Measurement System = Re-analysis 02:30 OPER0224

Course Curricula/English - US/Business Skills = Curricula/Operations Curriculum/Six Sigma Black Belt: The Lean=20 Enterprise
Lean Concepts 03:30 oper_01_a01_bs_enus
Non-value-added Steps and Tasks 03:00 oper_01_a02_bs_enus
Lean Tools 03:00 oper_01_a03_bs_enus
Total Productive Maintenance 02:30 oper_01_a04_bs_enus

Course Curricula/English - US/Business Skills = Curricula/Operations Curriculum/Six Sigma Black Belt: Design for = Six Sigma=20 Black Belt
Quality Function Deployment (QFD) 02:00 oper_02_a01_bs_enus
Robust Design and Process 03:00 oper_02_a02_bs_enus
Failure Mode and Effect Analysis 02:00 oper_02_a03_bs_enus
Design for X (DFX) 02:00 oper_02_a04_bs_enus
Special Design Tools 03:00 oper_02_a05_bs_enus

Course Curricula/English - US/Business Skills = Curricula/Operations Curriculum/Six Sigma: Champion Training =
Introduction to Six Sigma 03:00 oper_03_a01_bs_enus
Six Sigma Projects and Project Teams = 02:30 oper_03_a03_bs_enus

Course Curricula/English - US/Business Skills = Curricula/Operations Curriculum/Supply Chain = Management
The Fundamentals of Supply Chain = Management 02:00 OPER0501
Supply Chain Management Strategies 05:30 OPER0502
Supply Chain Planning and Inventory = Management 05:00 OPER0503
Supply Chain Management and = e-Business 04:00 OPER0504
Supply Chain Transportation and Facility = Design 04:30 OPER0505

Course Curricula/English - US/Business Skills = Curricula/Personal Development Curriculum/Achieving Balance in = Your=20 Professional and Personal Life
Discovering Balance 04:00 PD0111
Setting a Course 02:30 PD0112
Managing Time 02:30 PD0113
Coping with Stress 03:00 PD0114
Committing to Self 03:30 PD0115
Keeping Your Balance 02:00 PD0116
Balancing Your Professional Life = Simulation 00:30 PD0110

Course Curricula/English - US/Business Skills = Curricula/Personal Development Curriculum/Achieving Organizational = Excellence Through Critical Thinking
The Role of Critical Thinking in = Organizations 04:00 PD0251
Developing Fundamental Critical Thinking = Skills 03:00 PD0252
Strategies for Facilitating Critical = Thinking 04:30 PD0253
Critical Thinking Skills for = Managing 03:30 PD0254
Organizational Scope of Critical = Thinking 03:30 PD0255
Critical Thinking Strategies = Simulation 00:30 PD0250

Course Curricula/English - US/Business Skills = Curricula/Personal Development Curriculum/Breakthrough Strategies = for a=20 Web Economy
Breakthrough Strategies 02:30 PD0221
Solution Thinking for Breakthrough = Decisions 02:30 PD0222
Breakthrough Innovation 03:00 PD0223
Enabling Breakthrough Creativity 02:30 PD0224
Breakthrough Motivation 02:30 PD0225
Different Intelligences for Business=20 Breakthroughs 02:30 PD0226

Course Curricula/English - US/Business Skills = Curricula/Personal Development Curriculum/Business=20 Professionalism
Personal Accountability: Working for = Your Inner=20 Boss 02:30 PD0261
Self-empowerment: Managing from = Within 02:30 PD0262
Goals and Goal Setting 02:00 PD0263
Developing a Positive Attitude 02:30 PD0264
Successful Lifelong Learning 02:30 PD0265
Business Professionalism Simulation 00:30 PD0260

Course Curricula/English - US/Business Skills = Curricula/Personal Development Curriculum/Creativity and=20 Innovation
The Creative Process at Work 02:30 PD0201
Brainstorming and Promoting Creative = Thinking 02:00 PD0202

Course Curricula/English - US/Business Skills = Curricula/Personal Development Curriculum/Creativity and = Innovation in the=20 Workplace
The Foundations of Creativity and = Innovation 04:30 PD0031
Generating Creative and Innovative = Ideas 03:30 PD0032
Evaluating Creative and Innovative = Ideas 03:30 PD0033
Implementing Creative and Innovative = Ideas 05:00 PD0034
Creativity and Innovation in the = Workplace=20 Simulation 00:30 PD0030

Course Curricula/English - US/Business Skills = Curricula/Personal Development Curriculum/Dealing with = Organizational=20 Change
Perspectives on Organizational = Change 03:00 PD0191
Being Prepared for Change 03:30 PD0192
Communicating during Organizational = Change 03:30 PD0193
Dealing with Organizational Change = Simulation 00:30 PD0190

Course Curricula/English - US/Business Skills = Curricula/Personal Development Curriculum/Ethics in = Business
Ethical Decision Making 03:30 PD0171
Managerial Business Ethics 02:30 PD0172
Organizational Ethics 03:30 PD0173
Corporate Social Responsibility 03:00 PD0174
Ethics in Business Simulation 00:30 PD0170

Course Curricula/English - US/Business Skills = Curricula/Personal Development Curriculum/Fast-tracking Your=20 Career
Get Your Career on the Fast Track 02:30 PD0131
Basic Business Skills to Get You on the = Fast=20 Track 02:30 PD0132
Communication Skills to Fast-track Your = Career 02:30 PD0133
Interpersonal Skills on the Fast = Track 02:30 PD0134
The Boss Factor 03:00 PD0135
Improving Your Image 03:00 PD0136
Fast-tracking Your Career = Simulation 00:30 PD0130

Course Curricula/English - US/Business Skills = Curricula/Personal Development Curriculum/Living a Balanced = Life
Finding Your Life Balance 04:30 PD0181
Success over Stress 04:30 PD0182
Strategies for Better Balance 05:00 PD0183
Living a Balanced Life Simulation 00:30 PD0180

Course Curricula/English - US/Business Skills = Curricula/Personal Development Curriculum/Managing Yourself = through=20 Change
The Effects of Organizational = Change 03:00 PD0331
Making the Change 02:30 PD0332
The Paradigm Shift of Change 02:30 PD0333
Managing Yourself Through Change = Simulation 00:30 PD0330

Course Curricula/English - US/Business Skills = Curricula/Personal Development Curriculum/Overcoming Overload - = Managing=20 Memory and Time
Time as a Resource 02:30 PD0121
Eliminate the Time Wasters 03:00 PD0122
Organize to Remember 02:00 PD0123
Create Your Time and Memory Management = Program 02:00 PD0124

Course Curricula/English - US/Business Skills = Curricula/Personal Development Curriculum/Planning Your Personal=20 Finances
Managing Your Cash Flow and Credit 02:30 PD0141
Homes and Vacation Homes 03:00 PD0142
Tax Planning 05:30 PD0143
Determining Your Insurance Needs 02:30 PD0144
Financing Your Family's Education 02:30 PD0145
Investing Wisely 02:30 PD0146
Planning for Retirement and Retirement = Accounts 02:30 PD0147
Separation and Divorce 02:00 PD0148
Basic Estate Planning 02:30 PD0149
Planning Your Personal Finances = Simulation 00:30 PD0140
Financial Planning for Couples = Simulation 00:30 PD014S

Course Curricula/English - US/Business Skills = Curricula/Personal Development Curriculum/Problem Solving and = Decision=20 Making
Problem Solving: Foundations 01:30 PD0211
Problem Solving for Common Business = Challenges 01:00 PD0212
Decision-making Fundamentals 02:00 PD0213

Course Curricula/English - US/Business Skills = Curricula/Personal Development Curriculum/Problem-solving and=20 Decision-making for Business
Foundations of Effective Thinking 03:30 PD0231
Framing the Problem 03:00 PD0232
Generating Alternatives in Problem = Solving 02:30 PD0233
Dynamic Decision Making 02:30 PD0234
Implementing and Evaluating a = Decision 03:00 PD0235
Problem Solving and Decision Making in = Groups 02:30 PD0236
Creative Problem Solving and Effective = Thinking=20 Simulation 00:30 PD0230
Rational Problem Solving and = Decision-making=20 Simulation 00:30 PD023S

Course Curricula/English - US/Business Skills = Curricula/Personal Development Curriculum/Taking Control of Your=20 Workday
Analyze Your Use of Time 02:00 PD0101
Set Goals and Prioritize Your Use of = Time 02:00 PD0102
Major Time Management Challenges 03:00 PD0103
Taking Control of Your Workday = Simulation 00:30 PD0100

Course Curricula/English - US/Business Skills = Curricula/Personal Development Curriculum/Working More Effectively = -=20 Taking Control of Your Time
You and Your Time 05:00 PD0151
Techniques for Better Time = Management 04:30 PD0152
Developing Good Time-management = Habits 04:30 PD0153
Working More Effectively Simulation 00:30 PD0150

Course Curricula/English - US/Business Skills = Curricula/Personal Development Curriculum/Working without a Net - = The=20 Business of Risk
Risk Basics 02:00 PD0241
Approaches to Risk Management 02:00 PD0242
Decisions and Risk 02:00 PD0243
Strategic Planning and Risk = Management 02:30 PD0244
Risk Strategies: The Cutting Edge 02:30 PD0245
Working without a Net: Decisions = Simulation 00:30 PD0240

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Management = Essentials -=20 (PMBOK=C2=AE Guide - Third Edition-aligned)
An Introduction to Project = Management 02:30 PROJ0511
Project Life Cycles and = Stakeholders 02:00 PROJ0512
Introduction to Project Process Groups = and=20 Initiating a Project 01:30 PROJ0513
Project Planning 02:30 PROJ0514
Executing, Monitoring & Controlling, = and=20 Closing a Project 01:30 PROJ0515
Project Management Essentials = Simulation 00:30 PROJ0510

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Integration = Management=20 (PMBOK=C2=AE Guide - Third Edition-aligned)
Initiating a Project and Preparing the = Project=20 Plan 02:30 PROJ0521
Project Integration: Executing and = Completing a=20 Project 02:00 PROJ0522

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Scope Management = (PMBOK=C2=AE=20 Guide - Third Edition-aligned)
Planning Project Scope 01:30 PROJ0531
Controlling Project Scope 02:00 PROJ0532

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Time Management = (PMBOK=C2=AE=20 Guide - Third Edition-aligned)
Elements of Project Time Management 02:30 PROJ0541
Project Scheduling 03:00 PROJ0542

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Cost Management = (PMBOK=C2=AE=20 Guide - Third Edition-aligned)
Estimating Activity Costs 01:30 PROJ0551
Budgeting and Controlling Costs 02:00 PROJ0552

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Quality Management = (PMBOK=C2=AE=20 Guide - Third Edition-aligned)
Planning for Quality 02:00 PROJ0561
Performing Quality Assurance and = Control 02:30 PROJ0562

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Human Resources = Management=20 (PMBOK=C2=AE Guide - Third Edition-aligned)
Elements of Project Human Resource = Management 01:30 PROJ0571
Implementing Project Human Resource = Management 02:30 PROJ0572
Project Human Resources Management = Simulation 00:30 PROJ0570

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Communications = Management=20 (PMBOK=C2=AE Guide - Third Edition-aligned)
Communications Planning and Information=20 Distribution 02:30 PROJ0581
Performance Reporting and Stakeholder=20 Management 02:00 PROJ0582
Project Communications Management = Simulation 00:30 PROJ0580

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Risk Management = (PMBOK=C2=AE=20 Guide - Third Edition-aligned)
Planning and Identifying Project = Risk 02:30 PROJ0591
Analyzing Project Risk 02:00 PROJ0592
Responding to and Controlling Project = Risk 03:00 PROJ0593

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Procurement = Management=20 (PMBOK=C2=AE Guide - Third Edition-aligned)
Planning Project Procurement and = Requesting Seller=20 Responses 02:30 PROJ0601
Choosing Sellers and Administering and = Closing=20 Contracts 02:30 PROJ0602
Project Procurement Management = Simulation 00:30 PROJ0600

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Advanced Project = Management -=20 Project Communications Management (PMBOK-aligned)
Project Communications Planning 02:00 PROJ0281
Project Performance Reporting 02:30 PROJ0282
Project Information Distribution & = Closure 02:00 PROJ0283

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Advanced Project = Management -=20 Project Cost (PMBOK-aligned)
Project Resource Planning 02:00 PROJ0251
Project Cost Estimating and = Budgeting 03:00 PROJ0252
Project Cost Control 02:00 PROJ0253

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Advanced Project = Management -=20 Project HR Management (PMBOK-aligned)
Project Organizational Planning 02:30 PROJ0271
Project Staff Acquisition 02:30 PROJ0272
Project Team Development 03:00 PROJ0273

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Advanced Project = Management -=20 Project Integration Management (PMBOK-aligned)
Project Plan Development 02:00 PROJ0221
Project Plan Execution and Overall = Change=20 Control 02:00 PROJ0222

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Advanced Project = Management -=20 Project Procurement Management (PMBOK-aligned)
Project Procurement Planning 02:00 PROJ0301
Project Solicitation 02:00 PROJ0302
Project Source Selection 02:00 PROJ0303
Project Contract Management 03:00 PROJ0304

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Advanced Project = Management -=20 Project Quality Management (PMBOK-aligned)
Project Quality Planning 02:30 PROJ0261
Project Quality Assurance 02:30 PROJ0262
Project Quality Control 02:30 PROJ0263

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Advanced Project = Management -=20 Project Risk Management (PMBOK-aligned)
Project Risk Identification 02:00 PROJ0291
Project Risk Quantification 04:00 PROJ0292
Project Risk Response Development and = Control 01:30 PROJ0293

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Advanced Project = Management -=20 Project Scope Management (PMBOK-aligned)
Project Scope Management: Initiation and = Planning 02:30 PROJ0231
Project Scope Management: Defining = Scope 02:00 PROJ0232
Project Scope Management: Controlling = Change 01:30 PROJ0233

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Advanced Project = Management -=20 Project Time Management (PMBOK-aligned)
Project Activity Planning 03:00 PROJ0241
Project Activity Duration Estimating = 01:30 PROJ0242
Project Schedule Development 03:00 PROJ0243
Project Schedule Control 03:00 PROJ0244

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Advanced Project Scope, = Time and=20 Cost Management (PMBOK-aligned)
Managing Project Scope 03:00 PROJ0211
Project Constraints and Risks 02:30 PROJ0212
Project Time Management 02:30 PROJ0213
Project Cost Accounting 01:30 PROJ0214

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Professional Project = Management -=20 (non-certification)
Defining Projects 03:00 PROJ0021
Essential Project Management Tools 02:30 PROJ0022
Computer-assisted Project Planning 03:00 PROJ0023
Building the Project Team 03:00 PROJ0024
Leading the Successful Project Team 02:30 PROJ0025
Completing the Project 02:30 PROJ0026

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Professional Project = Management -=20 (non-certification)
Defining Projects [PROJ0101] 03:00 PROJ0101
Essential Project Management Tools = [PROJ0102] 02:30 PROJ0102
Computer-assisted Project Planning = [PROJ0103] 03:00 PROJ0103
Building the Project Team = [PROJ0104] 03:00 PROJ0104
Leading the Successful Project Team = [PROJ0105] 02:30 PROJ0105
Completing the Project [PROJ0106] 02:30 PROJ0106

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Professional Project = Management=20 Fundamentals (PMBOK-aligned)
Project Management Context and = Processes 02:30 PROJ0111
Project Integration, Scope, and Time = Management 02:30 PROJ0112
Project Cost and Quality Management 02:30 PROJ0113
Project Human Resources and = Communications 02:30 PROJ0114
Project Risk and Procurement = Management 01:30 PROJ0115
Manager's Performance Guide - Project=20 Management 01:30 PROJ0116

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Communications = Management=20 (PMBOK 2000-aligned)
Project Communications Planning (PMBOK=20 2000-aligned) 03:00 PROJ0481
Project Performance Reporting (PMBOK = 2000) 02:30 PROJ0482
Project Information Distribution and = Closure=20 (PMBOK 2000) 02:00 PROJ0483
Project Communications Management = Simulation 00:30 PROJ0480

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Cost Management = (PMBOK=20 2000-aligned)
Project Resource Planning (PMBOK = 2000) 02:00 PROJ0451
Project Cost Estimating and Budgeting = (PMBOK=20 2000) 03:30 PROJ0452
Project Cost Control (PMBOK 2000) 02:30 PROJ0453

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Human Resources = Management=20 (PMBOK 2000-aligned)
Project Organizational Planning (PMBOK = 2000) 02:30 PROJ0471
Project Staff Acquisition (PMBOK = 2000) 02:30 PROJ0472
Project Team Development (PMBOK = 2000) 03:00 PROJ0473

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Integration = Management=20 (PMBOK 2000-aligned)
Project Plan Development (PMBOK = 2000) 03:30 PROJ0421
Project Plan Execution (PMBOK 2000) 04:30 PROJ0422
Project Integrated Change Control (PMBOK = 2000) 04:30 PROJ0423

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Management Basics = for=20 Business Professionals (PMBOK 2000-aligned)
Project Initiation 06:30 PROJ0001
Project Planning 05:00 PROJ0002
Project Execution 06:00 PROJ0003
Project Controlling 07:30 PROJ0004
Project Closing 06:30 PROJ0005
TestPrep Final Exam: Project Management = Basics for=20 Business Professionals (PMBOK 2000-aligned) n/a FE0012_eng
Project Management Basics: Scheduling=20 Simulation 00:30 PROJ000S

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Management for IT=20 Professionals
Introduction to IT Project = Management 04:00 PROJ0351
Functions of IT Project Managers 04:30 PROJ0352
The Life Cycle of an IT Project 05:00 PROJ0353
Managing the Execution and Control of IT = Projects 05:30 PROJ0354
Managing Efficiencies of IT = Projects 04:30 PROJ0355
TestPrep Final Exam: Project Management = for IT=20 Professionals n/a FE0013_eng
Project IT Management Simulation - The = Early=20 Stages 00:30 PROJ0350
Project IT Management Simulation - = Design to=20 Rollout 00:30 PROJ035S

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Management = Professional=20 Responsibility
Ethics and Professional Knowledge 03:00 PROJ0041
Stakeholder Interests and Cultural = Diversity 03:00 PROJ0042

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Procurement = Planning=20 (PMBOK 2000-aligned)
Project Procurement Planning (PMBOK = 2000) 02:00 PROJ0501
Project Solicitation (PMBOK 2000) 03:00 PROJ0502
Project Source Selection (PMBOK = 2000) 03:00 PROJ0503
Project Contract Management (PMBOK = 2000) 03:00 PROJ0504

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Quality Management = (PMBOK=20 2000-aligned)
Project Quality Planning (PMBOK = 2000) 02:30 PROJ0461
Project Quality Assurance (PMBOK = 2000) 02:30 PROJ0462
Project Quality Control (PMBOK = 2000) 04:00 PROJ0463

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Risk Management = (PMBOK=20 2000-aligned)
Project Risk Planning and = Identification 05:00 PROJ0491
Project Qualitative Risk Analysis (PMBOK = 2000-aligned) 04:00 PROJ0492
Project Quantitative Risk Analysis = (PMBOK 2000) 04:00 PROJ0493
Project Risk Response Planning (PMBOK = 2000) 06:30 PROJ0494
Project Risk Monitoring and Control = (PMBOK=20 2000) 05:30 PROJ0495
Project Risk Management Simulation 00:30 PROJ0490

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Scope Management = (PMBOK=20 2000-aligned)
Project Initiation and Planning (PMBOK = 2000) 03:30 PROJ0431
Project Scope Definition (PMBOK = 2000) 04:00 PROJ0432
Project Scope Verification and Change = Control 04:30 PROJ0433

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Time Management = (PMBOK=20 2000-aligned)
Project Activity Planning (PMBOK = 2000) 04:00 PROJ0441
Project Activity Duration Estimating = (PMBOK=20 2000) 01:30 PROJ0442
Project Schedule Development (PMBOK = 2000) 03:00 PROJ0443
Project Schedule Control (PMBOK = 2000) 03:00 PROJ0444

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Strategic Project = Management for=20 IT Projects
Strategic Planning and Positioning for = IT=20 Projects 05:00 PROJ0361
Strategic Approaches to Managing IT = Projects 05:00 PROJ0362
Estimating the IT Project Work = Effort 05:30 PROJ0363
IT Project Leadership, Authority &=20 Accountability 06:00 PROJ0364
Managing Multiple IT Projects 05:30 PROJ0365
Cost Management and IT Project = Trade-offs 04:30 PROJ0366
TestPrep Final Exam: Strategic Project = Management=20 for IT Projects n/a FE0014_eng
Planning Strategic IT Projects = Simulation 00:30 PROJ0360

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Project Management for = Non-Project=20 Managers
Project Management Fundamentals 02:30 proj_01_a01_bs_enus
Transitioning into a Project Management = Role 03:00 proj_01_a02_bs_enus
Initiating and Planning a Project 02:00 proj_01_a03_bs_enus
Managing a Project 02:30 proj_01_a04_bs_enus
Troubleshooting and Closing the = Project 02:00 proj_01_a05_bs_enus

Course Curricula/English - US/Business Skills = Curricula/Project Management Curriculum/Managing Software Project=20 Outsourcing
Making the Right Outsourcing = Decision 02:20 232192_eng
Planning the Outsourcing Deal 01:40 232202_eng
The Outsourcing Project 03:20 232209_eng
Determining Project Quality Standards = and=20 Milestones 02:40 232224_eng
Measuring Project Outsourcing = Success 03:00 232292_eng

Course Curricula/English - US/Business Skills = Curricula/Sales Curriculum/Territorial Account Sales = Skills
The Territorial Account Sales = Approach 03:00 SALE0111
Understanding Your Target Customer's = Business 03:30 SALE0112
Effectively Using Customer-focused = Research=20 Meetings 03:30 SALE0113
Gaining Access to Key Personnel at Your = Target=20 Accounts 03:30 SALE0114
Delivering High-impact Territorial = Account Sales=20 (TAS) Presentations 05:00 SALE0115
Territorial Account Sales Skills = Simulation 00:30 SALE0110

Course Curricula/English - US/Business Skills = Curricula/Sales Curriculum/Field Sales Skills
Field Sales Foundations 03:30 SALE0101
Planning Your Field Sales Approach 04:30 SALE0102
Applying Your Field Sales Approach 04:00 SALE0103
Completing Your Field Sales = Approach 03:30 SALE0104
Field Sales Skills Simulation 00:30 SALE0100

Course Curricula/English - US/Business Skills = Curricula/Sales Curriculum/Inside Sales Skills
Preparing for Outbound Sales Calls 06:00 SALE0121
Initiating Outbound Sales Calls 03:30 SALE0122
Completing Outbound Sales Calls 05:00 SALE0123
Preparing for Inbound Sales Calls 05:00 SALE0124
Completing Inbound Sales Calls 05:00 SALE0125
Inside Sales Skills Simulation 00:30 SALE0120

Course Curricula/English - US/Business Skills = Curricula/Sales Curriculum/Sales: A Focus on = Solutions
Moving from Product Selling to Solution = Selling 02:30 SALE0141
Power Prospecting 02:30 SALE0142
Finding the Pain You Can Cure 03:30 SALE0143
Influencing Your Customer's = Decision 03:00 SALE0144
Presenting Your Solution 03:00 SALE0145
Building Relationships for Continuing = Success 02:30 SALE0146
Solution-Selling Simulation: From Lead = to Trial=20 Period 00:30 SALE0140

Course Curricula/English - US/Business Skills = Curricula/Sales Curriculum/Sales Management
Building a Winning Sales Team 05:30 SALE0151
Using Business Tools to Manage Sales = Teams 03:00 SALE0152
Motivating a Winning Sales Team 04:30 SALE0153
Communicating in Sales Teams 02:30 SALE0154
Sales Team Management Simulation 00:30 SALE0150

Course Curricula/English - US/Business Skills = Curricula/Sales Curriculum/SalesUniversity Communication = 101
Sales Communications Foundations 07:00 SALE0431
Sales Communications Essentials 07:00 SALE0432
Telesales Communications 06:00 SALE0433
Sales Communication Techniques = Simulation 00:30 SALE0430

Course Curricula/English - US/Business Skills = Curricula/Sales Curriculum/SalesUniversity Sales Manufacturing: A = Success=20 Model
Sales Manufacturing(TM): Identifying = Sales=20 Opportunities 05:00 SALE0421
Sales Manufacturing(TM): Sales = Production 06:00 SALE0422
Sales Manufacturing: Opportunity = Development=20 Simulation 00:30 SALE0420

Course Curricula/English - US/Business Skills = Curricula/Sales Curriculum/SalesUniversity Sales Math 101: = Developing a=20 Sales Plan for Success
Sales Math 101: Developing a Sales Plan = for=20 Success 04:00 SALE0411

Course Curricula/English - US/Business Skills = Curricula/Sales Curriculum/SalesUniversity Sales Orientation: = Professional=20 Selling in the Knowledge Economy
The Profession of Selling 03:30 SALE0401
Professional Selling in the Knowledge = Economy 05:00 SALE0402
Professional Selling in the Knowledge = Economy=20 Simulation 00:30 SALE0400

Course Curricula/English - US/Business Skills = Curricula/Sales Curriculum/Selling at the Executive = Level
Prepare for Success 03:00 SALE0221
Strategic Planning 03:30 SALE0222
Progressing through the Complex = Sale 04:00 SALE0223
Presenting Your Proposition 04:00 SALE0224
Negotiating to Mutual Benefit 04:00 SALE0225
From Executive-level Sale to Strategic=20 Partnership 04:00 SALE0226
Preparing for the Executive-level Sale=20 Simulation 00:30 SALE0220
Progressing through the Complex Sale = Simulation 00:30 SALE022S
Closing Executive-level Sales = Simulation 00:30 SALE022T

Course Curricula/English - US/Business Skills = Curricula/Sales Curriculum/Strategic Account Sales = Skills
The Strategic Account Sales = Approach 03:00 SALE0131
Understanding Your Customer 03:30 SALE0132
Conducting Effective Sales Research = Meetings 03:30 SALE0133
Working with Your Customer's Key = Players 03:30 SALE0134
Delivering High-impact Sales = Presentations 06:00 SALE0135
Strategic Account Sales Skills = Simulation 00:30 SALE0130

Course Curricula/English - US/Business Skills = Curricula/Sales Curriculum/The Sales Wheel of Success - Advanced = Selling=20 Series
Sales Motivation 03:00 SALE0211
Developing Your Full Sales = Potential 03:00 SALE0212
Advanced Sales Communication Techniques: = Part=20 One 02:30 SALE0213
Advanced Sales Communication Techniques: = Part Two=20 04:00 SALE0214
Maintaining Your Customer Base 04:00 SALE0215
Expanding Your Customer Base 03:00 SALE0216
Time is Money: Spend It Well 05:00 SALE0217
Product Knowledge 03:00 SALE0218
Advanced Sales Simulation 00:30 SALE0210

Course Curricula/English - US/Business Skills = Curricula/Strategic Planning Curriculum/Competitive = Intelligence
Competitive Intelligence: Planning and=20 Direction 01:30 STGY0341
Competitive Intelligence: Information = Gathering 01:30 STGY0342
Competitive Intelligence: Analysis & = Dissemination 02:00 STGY0343

Course Curricula/English - US/Business Skills = Curricula/Strategic Planning Curriculum/Global Business = Strategy
Business Management and Strategy 01:30 STGY0321
Technology Management and Strategy 02:00 STGY0322

Course Curricula/English - US/Business Skills = Curricula/Strategic Planning Curriculum/How to Write a Business=20 Case
Fundamental Components of a Business = Case 03:30 STGY0211
Developing Target Market Strategy 02:30 STGY0212
Understanding Positioning 03:00 STGY0213
The Marketing and Sales Plan 03:00 STGY0214
Pricing for Profitability 02:30 STGY0215
Presenting Your Case 02:30 STGY0216

Course Curricula/English - US/Business Skills = Curricula/Strategic Planning Curriculum/Strategic IT = Planning
Setting the Stage for IT Success 02:30 STGY0221
Strategic Decision Making 01:30 STGY0222
IT Challenges: Present and Future 02:30 STGY0223
Strategic IT Planning Simulation 00:30 STGY0220

Course Curricula/English - US/Business Skills = Curricula/Strategic Planning Curriculum/Strategic = Management
Strategic Management - Planning 02:30 STGY0301
Strategic Management - Analysis and = Choice 02:00 STGY0302
Strategic Management - Corporate = Implementation 02:30 STGY0303

Course Curricula/English - US/Business Skills = Curricula/Strategic Planning Curriculum/Systems Thinking in the = 21st=20 Century
What Is Systems Thinking? 02:30 STGY0401
Building a Healthy System 02:30 STGY0402
Systems-thinking Models and Thinking = Skills 02:30 STGY0403
System Archetypes 03:00 STGY0404
Redesigning Your Organization: Part = I 03:00 STGY0405
Redesigning Your Organization: Part = II 03:00 STGY0406
Taking Systems Thinking into Your = Personal Life 03:00 STGY0407

Course Curricula/English - US/Business Skills = Curricula/Strategic Planning Curriculum/Technology = Forecasting
Technology Forecasting 03:00 STGY0311

Course Curricula/English - US/Business Skills = Curricula/Strategic Planning Curriculum/The Fundamentals of=20 Globalization
Globalization and Our Changing = World 01:30 STGY0351
Globalization and Your Company 04:00 STGY0352
The Process of Globalizing a Product or = Service 03:30 STGY0353
Managing from a Global Viewpoint 04:30 STGY0354

Course Curricula/English - US/Business Skills = Curricula/Strategic Planning Curriculum/Value-Chain Analysis to = Create=20 Competitive Advantage
Value Chain: Structure and Analysis 02:00 STGY0331
Cost Advantage via Value Chain = Analysis 01:30 STGY0332
Differentiation Advantage via Value = Chain=20 Analysis 02:30 STGY0333
Focus Advantage via Value Chain = Analysis 02:30 STGY0334

Course Curricula/English - US/Business Skills = Curricula/Team Building Curriculum/9 Traits of Highly Successful = Work=20 Teams
Establishing a Shared Purpose 01:00 TEAM0101
Forging Shared Team Operational = Values 01:00 TEAM0102
Clarifying Team Roles and = Procedures 01:00 TEAM0103
Conducting Effective Team Meetings 01:30 TEAM0104
Making Effective Team Decisions 01:30 TEAM0105
Confronting and Resolving Conflict 02:00 TEAM0106
Conducting Self-assessments 02:00 TEAM0107
Seeking Organizational Integration 02:00 TEAM0108
Sharing Rewards and Celebrating 01:00 TEAM0109

Course Curricula/English - US/Business Skills = Curricula/Team Building Curriculum/Creating High-performance = On-site and=20 Virtual Teams
Launching Successful On-site and Virtual = Teams 05:30 TEAM0151
Leading Successful On-site Teams 05:00 TEAM0152
Leading Virtual Teams 05:00 TEAM0153
Facilitating On-site and Virtual = Teams 04:30 TEAM0154
Creating High-performance On-site Teams=20 Simulation 00:30 TEAM0150
Leading Virtual Teams Simulation 00:30 TEAM015S

Course Curricula/English - US/Business Skills = Curricula/Team Building Curriculum/Cultivating a High-performance = Project=20 Team
Building a High-performance Team 02:00 TEAM0141
Harnessing Collective Knowledge 02:30 TEAM0142
Managing a Project with Your Team 03:00 TEAM0143
Revving up Your High-performance Project = Team 02:30 TEAM0144
Maintaining Project Team Peak = Performance 02:30 TEAM0145
Fixing Broken Teams 02:30 TEAM0146
Cultivating a High-performance Project = Team=20 Simulation 00:30 TEAM0140

Course Curricula/English - US/Business Skills = Curricula/Team Building Curriculum/How to Lead a = Team
Foundations for Building Effective = Teams 01:30 TEAM0111
Team Facilitation and = Decision-Making 02:30 TEAM0112
Dealing with Team Conflict 02:30 TEAM0113
Team Leadership 01:30 TEAM0114

Course Curricula/English - US/Business Skills = Curricula/Team Building Curriculum/How to Make Cross-Functional = Teams=20 Work
Determine Need and Select the Project = Manager 02:30 TEAM0121
Select, Evaluate, and Fund = Cross-functional=20 Teams 03:30 TEAM0122
Developing the Cross-functional = Team 03:30 TEAM0123
Achieving Results as a Cross-functional = Team 03:00 TEAM0124

Course Curricula/English - US/Business Skills = Curricula/Team Building Curriculum/Making Teams Work: Capitalizing = on=20 Conflict
Team Conflict: The Seeds of Dissent 03:30 TEAM0211
Analyzing Workplace War Zones 02:30 TEAM0212
Getting Past Clashes: Valuing Team = Diversity 02:30 TEAM0213
Conquering Conflict through = Communication 03:00 TEAM0214
The Path to Peace and Harmony 02:30 TEAM0215
Manager's Performance Guide - Team = Conflict=20 Skills 01:30 TEAM0216
Making Teams Work Simulation 00:30 TEAM0210

Course Curricula/English - US/Business Skills = Curricula/Team Building Curriculum/Managing and Leading the = Virtual=20 Team
Virtual Team Basics 03:30 TEAM0221
Virtual Team Communication 04:00 TEAM0222
Collaboration in Virtual Teams 03:30 TEAM0223
Virtual Project Management 02:00 TEAM0224
Virtual Team Leadership 03:30 TEAM0225
Learning Organizations and the Virtual = Team 03:00 TEAM0226
Managing and Leading the Virtual Team=20 Simulation 00:30 TEAM0220

Course Curricula/English - US/Business Skills = Curricula/Team Building Curriculum/Participating in a Project=20 Team
The Self-directed Project Team = Member 02:30 TEAM0131
Project Team Communication Skills 03:00 TEAM0132
Team-building Is an Inside Job 03:00 TEAM0133
Troubleshooting for Project Teams 03:00 TEAM0134
The Project Team Star Player 03:00 TEAM0135
Honing Your Leadership Skills 03:00 TEAM0136
Participating in a Project Team = Simulation 00:30 TEAM0130

Course Curricula/English - US/Business Skills = Curricula/Team Building Curriculum/Participating in = Teams
Effective Team-building Strategies 04:00 TEAM0171
Effectively Communicating in Teams 03:00 TEAM0172
The Individual's Role in a Team 03:30 TEAM0173
Participating in Teams Simulation 00:30 TEAM0170

Course Curricula/English - US/Business=20 Certifications/American Society for Quality (ASQ) /Six Sigma Black = Belt=20 Certification (SSBB)/Six Sigma Black Belt certification=20 examination
Six Sigma and the Corporate = Enterprise 03:00 OPER0161
Leadership in Six Sigma 03:00 OPER0162
Organizational Goals and Objectives 02:00 OPER0163
History of Organizational Improvement = and the=20 Foundations of Six Sigma 02:00 OPER0164
Overview of Business Process = Management 02:30 OPER0165
The Importance of Metrics to Six = Sigma 01:30 OPER0166
Define the Six Sigma Opportunity 03:00 OPER0171
The Six Sigma Project Charter and = Plan 02:00 OPER0172
Six Sigma Team Leadership 03:00 OPER0173
Six Sigma Team Dynamics and = Performance 03:00 OPER0174
The Six Sigma Change Agent 02:30 OPER0175
Six Sigma Management and Planning = Tools 01:30 OPER0176
Six Sigma and the Voice of the = Customer 02:00 OPER0177
Six Sigma and Critical Customer = Requirements 02:00 OPER0178
Defining and Mapping the Six Sigma = Process 02:30 OPER0179
Scoping the Six Sigma Project 03:00 OPER0181
Process Analysis and Documentation 02:30 OPER0191
Probability and Statistics 02:00 OPER0192
Collecting and Summarizing Data 02:30 OPER0193
Properties and Applications of = Probability=20 Distributions 01:30 OPER0194
Measurement Systems 02:00 OPER0195
Analyzing Process Capability 02:00 OPER0196
Calculating Process Capability 01:30 OPER0197
Exploratory Data Analysis 02:30 OPER0251
Hypothesis Testing 02:30 OPER0252
Common Tests 03:00 OPER0253
Variance, Contingency Tables, and = Nonparametric=20 Tests 02:30 OPER0254
Design of Experiments (DOE) 02:00 OPER0211
Design and Analysis 02:00 OPER0212
Taguchi and Quality Improvement 02:00 OPER0213
Experimenting for Process = Improvement 02:00 OPER0214
Six Sigma--Statistical Process = Control 01:30 OPER0221
Control Charts and the Pre-control = Process 02:00 OPER0222
Six Sigma--Lean Tools for Control 02:00 OPER0223
Six Sigma--Measurement System = Re-analysis 02:30 OPER0224
Lean Concepts 03:30 oper_01_a01_bs_enus
Non-value-added Steps and Tasks 03:00 oper_01_a02_bs_enus
Lean Tools 03:00 oper_01_a03_bs_enus
Total Productive Maintenance 02:30 oper_01_a04_bs_enus
Quality Function Deployment (QFD) 02:00 oper_02_a01_bs_enus
Robust Design and Process 03:00 oper_02_a02_bs_enus
Failure Mode and Effect Analysis 02:00 oper_02_a03_bs_enus
Design for X (DFX) 02:00 oper_02_a04_bs_enus
Special Design Tools 03:00 oper_02_a05_bs_enus

Course Curricula/English - US/Business=20 Certifications/HDI/HDI Customer Support Specialist (CSS) = Certification/HDI=20 Customer Support Specialist exam
The Customer Support Specialist = (CSS) 03:30 cust_01_a01_bs_enus
Support Center Services 03:00 cust_01_a02_bs_enus
Establishing Team and Customer = Relationships 02:00 cust_01_a03_bs_enus
Interacting with the Customer 03:00 cust_02_a01_bs_enus
Effective Communication Skills 03:00 cust_02_a02_bs_enus
Managing Conflict, Stress, and Time 02:30 cust_02_a03_bs_enus
Customer Service Procedures 03:30 cust_03_a01_bs_enus
Managing the Quality of the Customer = Support=20 Service Center 03:30 cust_03_a02_bs_enus
Management Tools and Metrics 02:00 cust_03_a03_bs_enus
Mentoring hdo-400 HDI Customer Support = Specialist=20 (CSS) n/a mnthdo400
TestPrep hdo-400 HDI Customer Support = Specialist=20 (CSS) n/a TPHDO400_eng

Course Curricula/English - US/Business=20 Certifications/Human Resource Certification Institute/Professional = in=20 Human Resources (PHR)/Professional in Human Resources=20 Examination
EEO and Affirmative Action = (HRCI/PHR) 02:30 HR0241
Sexual Harassment in the Workplace = (HRCI/PHR) 01:30 HR0242
Managing Employment (HRCI/PHR) 02:30 HR0243
Recruitment and Selection = (HRCI/PHR) 01:30 HR0251
Offers, Contracts, and Organizational = Exit=20 (HRCI/PHR) 03:00 HR0254
Employee Development (HRCI/PHR) 01:30 HR0248
Human Resource Development = (HRCI/PHR) 01:30 HR0249
Employee Compensation (HRCI/PHR) 02:30 HR0253
Employee Benefit Programs = (HRCI/PHR) 01:30 HR0247
Employee Relations (HRCI/PHR) 01:30 HR0244
Non-union Work Environments = (HRCI/PHR) 01:30 HR0245
Union Work Environments (HRCI/PHR) 01:30 HR0246
Occupational Health and Safety = (HRCI/PHR) 01:30 HR0252
Mentoring Professional in Human = Resources (PHR) n/a mntphr05ed

Course Curricula/English - US/Business=20 Certifications/Human Resource Certification Institute/Senior = Professional=20 in Human Resources (SPHR)/Senior Professional in Human Resources=20 Examination
The Strategic Role of HR in = Organizations 03:00 hr_01_a01_bs_enus
Managing the HR Process 02:00 hr_01_a08_bs_enus
Workforce Planning and Employment = Strategies 03:00 hr_01_a03_bs_enus
Strategic Human Resource = Development 03:30 hr_01_a04_bs_enus
Compensation and Benefits = Strategies 03:00 hr_01_a05_bs_enus
Employee and Labor Relations = Strategies 04:30 hr_01_a06_bs_enus
Safety, Health, and Security = Strategies 02:00 hr_01_a07_bs_enus

Course Curricula/English - US/Business=20 Certifications/Information Systems Examination Board = (ISEB)/Foundation=20 Certificate in IT Service Management/ITIL Foundation = Exam
ITIL: The Service Desk and Incident = Management 03:30 CUST0181
ITIL: Configuration and Release = Management 03:00 CUST0182
ITIL: Service Level and Capacity = Management 02:30 CUST0183
ITIL: Problem and Change Management 02:30 CUST0184
ITIL: Continuity and Availability = Management 02:30 CUST0185
ITIL: Financial and Security = Management 02:00 CUST0186
Mentoring Information Technology = Infrastructure=20 Library Foundations (ITIL v1.0) n/a mntitilfv1
TestPrep Information Technology = Infrastructure=20 Library Foundations (ITIL v1.0) n/a TPITILFV1_eng

Course Curricula/English - US/Business=20 Certifications/Project Management Institute (PMI)/Certified = Associate in=20 Project Management (CAPM)/Certified Associate in Project = Management (CAPM)=20 exam
An Introduction to Project = Management 02:30 PROJ0511
Project Life Cycles and = Stakeholders 02:00 PROJ0512
Introduction to Project Process Groups = and=20 Initiating a Project 01:30 PROJ0513
Project Planning 02:30 PROJ0514
Executing, Monitoring & Controlling, = and=20 Closing a Project 01:30 PROJ0515
Initiating a Project and Preparing the = Project=20 Plan 02:30 PROJ0521
Project Integration: Executing and = Completing a=20 Project 02:00 PROJ0522
Planning Project Scope 01:30 PROJ0531
Controlling Project Scope 02:00 PROJ0532
Elements of Project Time Management 02:30 PROJ0541
Project Scheduling 03:00 PROJ0542
Estimating Activity Costs 01:30 PROJ0551
Budgeting and Controlling Costs 02:00 PROJ0552
Planning for Quality 02:00 PROJ0561
Performing Quality Assurance and = Control 02:30 PROJ0562
Elements of Project Human Resource = Management 01:30 PROJ0571
Implementing Project Human Resource = Management 02:30 PROJ0572
Communications Planning and Information=20 Distribution 02:30 PROJ0581
Performance Reporting and Stakeholder=20 Management 02:00 PROJ0582
Planning and Identifying Project = Risk 02:30 PROJ0591
Analyzing Project Risk 02:00 PROJ0592
Responding to and Controlling Project = Risk 03:00 PROJ0593
Planning Project Procurement and = Requesting Seller=20 Responses 02:30 PROJ0601
Choosing Sellers and Administering and = Closing=20 Contracts 02:30 PROJ0602
Ethics and Professional Knowledge 03:00 PROJ0041
Stakeholder Interests and Cultural = Diversity 03:00 PROJ0042
Mentoring Certified Associate in Project = Management (CAPM) PMBOK Guide Third Edition Aligned n/a mntcapm3ed
TestPrep Certified Associate in Project = Management=20 (CAPM) n/a TPCAPM_eng

Course Curricula/English - US/Business=20 Certifications/Project Management Institute (PMI)/Project = Management=20 Professional (PMP) - PMBOK=C2=AE Guide - Third = Edition-aligned/Project=20 Management Professional (PMP) Exam - PMBOK=C2=AE Guide - Third=20 Edition-aligned
An Introduction to Project = Management 02:30 PROJ0511
Project Life Cycles and = Stakeholders 02:00 PROJ0512
Introduction to Project Process Groups = and=20 Initiating a Project 01:30 PROJ0513
Project Planning 02:30 PROJ0514
Executing, Monitoring & Controlling, = and=20 Closing a Project 01:30 PROJ0515
Project Management Essentials = Simulation 00:30 PROJ0510
Initiating a Project and Preparing the = Project=20 Plan 02:30 PROJ0521
Project Integration: Executing and = Completing a=20 Project 02:00 PROJ0522
Planning Project Scope 01:30 PROJ0531
Controlling Project Scope 02:00 PROJ0532
Elements of Project Time Management 02:30 PROJ0541
Project Scheduling 03:00 PROJ0542
Estimating Activity Costs 01:30 PROJ0551
Budgeting and Controlling Costs 02:00 PROJ0552
Planning for Quality 02:00 PROJ0561
Performing Quality Assurance and = Control 02:30 PROJ0562
Elements of Project Human Resource = Management 01:30 PROJ0571
Implementing Project Human Resource = Management 02:30 PROJ0572
Communications Planning and Information=20 Distribution 02:30 PROJ0581
Performance Reporting and Stakeholder=20 Management 02:00 PROJ0582
Planning and Identifying Project = Risk 02:30 PROJ0591
Analyzing Project Risk 02:00 PROJ0592
Responding to and Controlling Project = Risk 03:00 PROJ0593
Planning Project Procurement and = Requesting Seller=20 Responses 02:30 PROJ0601
Choosing Sellers and Administering and = Closing=20 Contracts 02:30 PROJ0602
Project Procurement Management = Simulation 00:30 PROJ0600
Ethics and Professional Knowledge 03:00 PROJ0041
Stakeholder Interests and Cultural = Diversity 03:00 PROJ0042
Mentoring Project Management = Professional (PMP)=20 PMBOK Guide Third Edition Aligned n/a mntpmp3ed
TestPrep Project Management Professional = (PMP)=20 PMBOK Guide Third Edition Aligned n/a TPPMP3ED_eng

Course Curricula/English - US/IT End-User=20 Curricula/Adobe/Adobe Reader 6.0
Using Adobe Reader 6.0 02:40 221552_eng

Course Curricula/English - US/IT End-User=20 Curricula/Adobe Acrobat 5/Adobe Acrobat 5.0 Getting = Started
Getting Started with Adobe Acrobat = 5.0 02:00 35669_eng

Course Curricula/English - US/IT End-User=20 Curricula/Adobe Acrobat 5/Adobe Acrobat 5.0 Up and = Running
Up and Running with Adobe Acrobat = 5.0 02:00 35672_eng

Course Curricula/English - US/IT End-User=20 Curricula/CompTIA IT Project+/CompTIA IT Project+
Scope Definition for Project = Managers 04:25 68780_eng
Project Planning 05:45 68864_eng
Project Execution and Closure 03:15 68891_eng

Course Curricula/English - US/IT End-User=20 Curricula/Computing for Beginners
Basic IT Concepts II 03:00 ECDL02E

Course Curricula/English - US/IT End-User=20 Curricula/Desktop Best Practices/Information Security Best = Practices for=20 Business Users
Introduction to information = security 01:40 216913_eng
Operational information security 01:30 217983_eng
Malicious code and information = security 01:40 217043_eng
Information security and the = Internet 01:40 216960_eng

Course Curricula/English - US/IT End-User=20 Curricula/ECDL - European Computer Driving License/ICDL - = International=20 Computer Driving License/ECDL/ICDL 3
Basic Concepts of Information Technology = (non-audio) 04:40 70073_eng
Using the Computer and Managing Files=20 (non-audio) 05:30 71987_eng
Word Processing in Microsoft Word 2002=20 (non-audio) 08:45 71988_eng
Spreadsheets in Microsoft Excel 2002=20 (non-audio) 07:25 71989_eng
Database in Microsoft Access 2002 = (non-audio) 06:30 71990_eng
Presentation in Microsoft PowerPoint = 2002=20 (non-audio) 06:30 71991_eng
Information and Communication = (non-audio) 06:15 71992_eng
Basic Concepts of Information = Technology 04:40 116304_eng
Using the Computer and Managing = Files 04:20 116322_eng
Word Processing in Microsoft Word = 2002 08:45 116343_eng
Spreadsheets in Microsoft Excel = 2002 07:25 116397_eng
Database in Microsoft Access 2002 06:30 116929_eng
Presentation in Microsoft PowerPoint = 2002 06:30 116965_eng
Information and Communication 05:15 117011_eng
ECDL/ICDL Module 1: Basic Concepts of = Information=20 Technology I 03:00 ECD01SE
ECDL/ICDL Module 1: Basic Concepts of = Information=20 Technology II 03:00 ECD02SE
ECDL/ICDL Module 2: Using the Computer = and=20 Managing Files 04:00 ECD03SE
ECDL/ICDL Module 3: Word Processing in = Microsoft=20 Word 2000 I 05:00 ECD04SE
ECDL/ICDL Module 3: Word Processing in = Microsoft=20 Word 2000 II 04:00 ECD05SE
ECDL/ICDL Module 4: Spreadsheets in = Microsoft=20 Excel 2000 I 04:00 ECD06SE
ECDL/ICDL Module 4: Spreadsheets in = Microsoft=20 Excel 2000 II 03:00 ECD07SE
ECDL/ICDL Module 5: Database in = Microsoft Access=20 2000 I 04:00 ECD08SE
ECDL/ICDL Module 5: Database in = Microsoft Access=20 2000 II 04:00 ECD09SE
ECDL/ICDL Module 6: Presentation in = Microsoft=20 PowerPoint 2000 I 04:00 ECD10SE
ECDL/ICDL Module 6: Presentation in = Microsoft=20 PowerPoint 2000 II 03:00 ECD11SE
ECDL/ICDL Module 7: Information and=20 Communication 04:00 ECD12SE

Course Curricula/English - US/IT End-User=20 Curricula/ECDL/ICDL 4/ECDL/ICDL 4 Module 1: Concepts of = Information=20 Technology (IT)
ECDL/ICDL 4 Module 1: Concepts of = Information=20 Technology (IT) - Computers and IT 02:40 208386_eng
ECDL/ICDL 4 Module 1: Concepts of = Information=20 Technology (IT) - IT in Daily Life 02:00 208426_eng

Course Curricula/English - US/IT End-User=20 Curricula/ECDL/ICDL 4/ECDL/ICDL 4 Module 2: Using the Computer and = Managing Files
ECDL/ICDL 4 Module 2: Using the Computer = and=20 Managing Files - Using Windows XP 02:35 209091_eng
ECDL/ICDL 4 Module 2: Using the Computer = and=20 Managing Files - Files and Folders 02:00 210026_eng
ECDL/ICDL 4 Module 2: Using the Computer = and=20 Managing Files - Customization 02:00 210027_eng

Course Curricula/English - US/IT End-User=20 Curricula/ECDL/ICDL 4/ECDL/ICDL 4 Module 3: Word Processing with = Microsoft=20 Word 2003
ECDL/ICDL 4 Module 3: Word Processing - = Getting=20 Started with Word 2003 02:20 212610_eng
ECDL/ICDL 4 Module 3: Word Processing - = Word 2003=20 Text and Paragraphs 02:00 212620_eng
ECDL/ICDL 4 Module 3: Word Processing - = Editing=20 and Printing in Word 2003 02:20 212629_eng
ECDL/ICDL 4 Module 3: Word Processing - = Formatting=20 and Editing in Word 2003 02:20 212639_eng
ECDL/ICDL 4 Module 3: Word Processing - = Working=20 with Documents in Word 2003 01:15 212649_eng
ECDL/ICDL 4 Module 3: Word Processing - = Tables and=20 Graphics in Word 2003 02:30 212656_eng

Course Curricula/English - US/IT End-User=20 Curricula/ECDL/ICDL 4/ECDL/ICDL 4 Module 4: Spreadsheets with = Microsoft=20 Excel 2003
ECDL/ICDL 4 Module 4: Spreadsheets - = Basic=20 Features of Excel 2003 03:20 210894_eng
ECDL/ICDL 4 Module 4: Spreadsheets - = Formatting=20 Data in Excel 2003 01:55 210895_eng
ECDL/ICDL 4 Module 4: Spreadsheets - = Printing and=20 Using Charts in Excel 2003 03:00 210896_eng
ECDL/ICDL 4 Module 4: Spreadsheets - = Formulas and=20 Functions in Excel 2003 02:10 210897_eng

Course Curricula/English - US/IT End-User=20 Curricula/ECDL/ICDL 4/ECDL/ICDL 4 Module 5: Database with = Microsoft Access=20 2003
ECDL/ICDL 4 Module 5: Database - Getting = Started=20 with Access 2003 02:40 210475_eng
ECDL/ICDL 4 Module 5: Database - Basic = Access 2003=20 Tables 03:15 210582_eng
ECDL/ICDL 4 Module 5: Database - Basic = Access 2003=20 Forms 02:15 210684_eng
ECDL/ICDL 4 Module 5: Database - Access = 2003=20 Queries and Reports 02:35 210721_eng

Course Curricula/English - US/IT End-User=20 Curricula/ECDL/ICDL 4/ECDL/ICDL 4 Module 6: Presentations with = Microsoft=20 PowerPoint 2003
ECDL/ICDL 4 Module 6: Presentation - = Introducing=20 PowerPoint 2003 02:40 211781_eng
ECDL/ICDL 4 Module 6: Presentation - = Slide Layout=20 and Design in PowerPoint 2003 02:25 211815_eng
ECDL/ICDL 4 Module 6: Presentation - = Charts and=20 Multimedia in PowerPoint 2003 01:25 211839_eng
ECDL/ICDL 4 Module 6: Presentation - = Finalizing=20 Presentations in PowerPoint 2003 02:10 211857_eng

Course Curricula/English - US/IT End-User=20 Curricula/ECDL/ICDL 4/ECDL/ICDL 4 Module 7: Information and=20 Communication
ECDL/ICDL 4 Module 7: Information and=20 Communication - Using IE 6 03:20 210559_eng
ECDL/ICDL 4 Module 7: Information and=20 Communication - Using Web Sites in IE 6 02:20 210573_eng
ECDL/ICDL 4 Module 7: Information and=20 Communication - Introducing Outlook 2003 02:20 210848_eng
ECDL/ICDL 4 Module 7: Information and=20 Communication - Outlook 2003 E-mail 02:40 210849_eng
ECDL/ICDL 4 Module 7: Information and=20 Communication - Outlook 2003 Messages 02:00 211028_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Digital Photography
Using a Digital Camera 01:30 59476_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Digital Video Editing with MGI = VideoWave=20 5
Features and Uses of VideoWave 5 02:20 73318_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Hewlett-Packard Digital = Photography
Digital Photography from HP 01:20 71952_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Home Networking with Microsoft Windows = XP
Home Networking with Microsoft Windows = XP 01:00 66335_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Intuit QuickBooks 2001
Introduction to QuickBooks 2001 01:00 31614_eng
Getting Ahead with QuickBooks 2001 01:00 33836_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Intuit Quicken 2002 = Deluxe
Working with Quicken 2002 Deluxe 02:40 68452_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Intuit Quicken 2003 = Deluxe
Managing Personal Finances with Quicken = 2003=20 Deluxe 02:40 99993_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Intuit Quicken TurboTax = 2001
Using TurboTax 2001 01:40 66025_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Jasc Paint Shop Pro 7: Getting=20 Started
Getting Started with Paint Shop Pro = 7 02:00 33871_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Jasc Paint Shop Pro 7: Up and=20 Running
Up and Running with Paint Shop Pro = 7 02:00 33877_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Macromedia FreeHand 10: = Foundation
Basic Concepts of FreeHand 10 03:40 69361_eng
Documents in FreeHand 10 01:00 69440_eng
Objects in FreeHand 10 02:20 69678_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Microsoft Internet Explorer = 6
Fundamentals of Internet Explorer 6 03:15 117246_eng
Moving on with Internet Explorer 6 02:40 117260_eng
Fundamentals of Internet Explorer 6 03:20 63364_eng
Moving on with Internet Explorer 6 02:40 63365_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Microsoft Money 2001
Getting Started with Microsoft Money = 2001 02:00 31584_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Microsoft Money 2002
Working with Money 2002 02:15 66508_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Microsoft Money 2003 = Deluxe
Managing Personal Finance with Money = 2003 02:20 84809_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Microsoft Works 2002: Introducing = Works=20 6.0
Microsoft Works 6.0 Tasks and = Programs 03:00 66774_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Microsoft Works 2002: The = Database
Using Works 2002 Databases 02:00 66449_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Microsoft Works 2002: The=20 Spreadsheet
Using the Works 2002 Spreadsheet 02:00 63467_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Microsoft Works 2002: Word = 2002
Using Word 2002 01:40 65976_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Microsoft Works 6.0: Introducing=20 Works
Getting Started with Works 6.0 04:00 31484_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Quicken 2001
Getting Started with Quicken 2001 02:15 31481_eng

Course Curricula/English - US/IT End-User=20 Curricula/Home and Personal/Roxio Easy CD Creator 5
Getting Started with Roxio Easy CD = Creator 01:00 39612_eng

Course Curricula/English - US/IT End-User=20 Curricula/IBM Lotus Sametime 3.0 and QuickPlace 3.0
IBM Lotus: Collaboration using Sametime = and=20 QuickPlace 02:20 99910_eng

Course Curricula/English - US/IT End-User=20 Curricula/Lotus Notes 7/Lotus Notes 7: End User
Getting Started with Lotus Notes 7 and = Mail 02:15 233489_eng
Managing Mail, Instant Messaging, and = Contacts in=20 Lotus Notes 7 02:45 233490_eng
Working with Databases, the Calendar, = and the To=20 Do List in Lotus Notes 7 02:55 233491_eng
Using Lotus Notes 7 Remotely 01:25 233492_eng

Course Curricula/English - US/IT End-User=20 Curricula/Lotus Notes Domino 4.5 Application = Development
Lotus Notes Domino 4.5 Developing = Interactive Web=20 Applications: Database Design 04:00 LND4503
Lotus Notes Domino 4.5 Developing = Interactive Web=20 Applications: Web Site Development 04:00 LND4504

Course Curricula/English - US/IT End-User=20 Curricula/Lotus Notes R6 End-User/Lotus Notes 6: End = User
Lotus Notes 6 End User: Using Notes and = Notes=20 Mail 03:00 99908_eng
Lotus Notes 6 End User: Using the = Calendar and To=20 Do List features, and TeamRoom Collaboration 02:20 110772_eng
Lotus Notes 6 End User: Personalizing = Notes 6=20 features 02:00 112937_eng
Lotus Notes 6 End User: Using Notes 6 = Mail=20 Remotely 01:20 106926_eng
Lotus Notes 6 End User: iNotes 00:40 107783_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft End-User Operating Systems and = Tools
Microsoft Windows 2000 Professional: = Getting=20 Started 04:00 MW212SE
Microsoft Windows 2000 Professional: Up = and=20 Running 04:00 MW213SE
Microsoft Windows Millennium Edition: = Getting=20 Started 04:00 MME01SE
Microsoft Windows Millennium Edition: = Advanced=20 Users 03:00 MME02SE
Microsoft Windows Millennium Edition:=20 Multimedia 03:00 MME03SE
Microsoft Windows 98: Getting = Started 04:00 MW9804E
Microsoft Windows 98: Up and = Running 05:00 MW9805E
Essentials of Windows 95 05:00 W95ESS

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Internet Explorer 4.0 Administration = Kit
Microsoft Internet Explorer 4.0: = Administration=20 Kit - Automation 04:00 IE4012E

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Internet Explorer 5.5/Microsoft Internet = Explorer 5.5:=20 Getting Started
Getting Started with Internet Explorer = 5.5 01:50 31706_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office XP/Microsoft Office XP: Advanced Access = 2002
Advanced Database Design in Access = 2002 05:45 37597_eng
Advanced Database Features in Access = 2002 06:20 37602_eng
Advanced Database Design in Access = 2002 05:45 116022_eng
Advanced Database Features in Access = 2002 06:20 116051_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office XP/Microsoft Office XP: Advanced Excel=20 2002
Advanced Data Management in Excel = 2002 04:50 31757_eng
Advanced Data Manipulation and Analysis = in Excel=20 2002 04:05 31763_eng
Advanced Data Management in Excel = 2002 04:50 114461_eng
Advanced Data Manipulation and Analysis = in Excel=20 2002 04:05 114635_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office XP/Microsoft Office XP: Advanced = FrontPage=20 2002
Building and Modifying Web Sites in = FrontPage=20 2002 04:55 34352_eng
Enhancing and Publishing Web Sites in = FrontPage=20 2002 04:30 34357_eng
Building and Modifying Web Sites in = FrontPage=20 2002 05:05 115955_eng
Enhancing and Publishing Web Sites in = FrontPage=20 2002 04:30 115977_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office XP/Microsoft Office XP: Advanced = Outlook=20 2002
Managing Outlook 2002 04:45 38439_eng
Managing Outlook 2002 04:45 114389_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office XP/Microsoft Office XP: Advanced = PowerPoint=20 2002
Customizing, Running, and Broadcasting = PowerPoint=20 Presentations 03:00 55758_eng
PowerPoint 2002 Customization and Office = XP=20 Integration 02:05 55762_eng
Customizing, Running, and Broadcasting = PowerPoint=20 2002 Presentations 03:00 116195_eng
PowerPoint 2002 Customization and Office = XP=20 Integration 02:05 116211_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office XP/Microsoft Office XP: Advanced Word=20 2002
Advanced Formatting and Navigation in = Word 2002=20 (non-audio) 02:35 33880_eng
Advanced Document Features in Word 2002=20 (non-audio) 04:05 33883_eng
Collaborative Features in Word 2002 02:55 33888_eng
Advanced Formatting and Navigation in = Word 2002 02:35 114968_eng
Advanced Document Features in Word = 2002 04:05 114983_eng
Collaborative Features in Word 2002 02:55 115008_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office XP/Microsoft Office XP: Beginning = Access=20 2002
Introduction to Access 2002 = (non-audio) 04:25 35371_eng
Intermediate Access 2002 = (non-audio) 03:45 35376_eng
Introduction to Access 2002 04:25 117147_eng
Intermediate Access 2002 03:45 117172_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office XP/Microsoft Office XP: Beginning Excel = 2002
Basic Features of Excel 2002 03:25 31768_eng
Optimizing Excel 2002 04:15 31772_eng
Basic Features of Excel 2002 03:25 115096_eng
Optimizing Excel 2002 04:15 115117_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office XP/Microsoft Office XP: Beginning = FrontPage=20 2002
FrontPage 2002 Basics 03:15 31939_eng
Enhancing and Managing Web Sites with = FrontPage=20 2002 (non-audio) 02:45 31943_eng
FrontPage 2002 Basics 04:00 114938_eng
Enhancing and Managing Web Sites with = FrontPage=20 2002 02:05 114955_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office XP/Microsoft Office XP: Beginning = Outlook=20 2002
Introducing Outlook 2002 04:25 37710_eng
Introducing Outlook 2002 04:25 115146_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office XP/Microsoft Office XP: Beginning = PowerPoint=20 2002
Creating Presentations using PowerPoint = 2002 05:25 39525_eng
Creating Presentations using PowerPoint = 2002 05:25 115027_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office XP/Microsoft Office XP: Beginning Visio = 2002
Creating Diagrams in Visio 2002 = (non-audio) 03:20 82567_eng
Working with Diagrams in Visio 2002 02:00 82571_eng
Creating Diagrams in Visio 2002 03:20 117077_eng
Working with Diagrams in Visio 2002 02:00 117090_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office XP/Microsoft Office XP: Beginning Word=20 2002
Creating Documents in Word 2002 03:35 31793_eng
Working with Documents in Word 2002 02:40 31798_eng
Creating Documents in Word 2002 03:35 114325_eng
Working with Documents in Word 2002 02:00 114346_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office XP/Microsoft Office XP: Common Features = Across=20 Office Applications
Common Features in Microsoft Office = XP 02:45 21952_eng
Common Features in Microsoft Office = XP 02:45 115172_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office XP/Microsoft Office XP: New Features = for=20 Advanced Users
Office XP for the Advanced User 02:35 21948_eng
Office XP for the Advanced User 02:35 116275_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office XP/Microsoft Office XP: New Features = for=20 End-Users
New and Enhanced Features for End-Users = in Office=20 XP 03:45 21943_eng
New and Enhanced Features for End-Users = in Office=20 XP 03:45 116224_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office XP/Microsoft Office XP: New Office-wide = Features
New Features Review of Microsoft Office = XP 01:50 21940_eng
New Features Review of Microsoft Office = XP 01:50 116084_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2003/Microsoft Office 2003: Advanced=20 Access
Enhancing Tables, Forms, and Reports in = Access=20 2003 02:20 126934_eng
Advanced Querying in Access 2003 01:40 126944_eng
Working with Data and Presentation in = Access=20 2003 02:00 126950_eng
Access 2003 and the Web 01:20 126959_eng
Access 2003 Programmability 01:20 126965_eng
Database Administration in Access = 2003 02:00 126973_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2003/Microsoft Office 2003: Advanced=20 Excel
Advanced Customization in Excel = 2003 02:40 119829_eng
Advanced formatting in Excel 2003 02:00 125656_eng
Advanced Data Management in Excel = 2003 02:20 113262_eng
Advanced Data Analysis in Excel = 2003 03:00 113309_eng
Advanced Validation and Collaboration in = Excel=20 2003 03:20 121344_eng
Advanced Data Exchange in Excel = 2003 03:40 119748_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2003/Microsoft Office 2003: Advanced=20 FrontPage
Working with Code in FrontPage 2003 02:20 122120_eng
Importing and Working with Data in = FrontPage=20 2003 04:20 121653_eng
Enhancing Web Sites with Advanced = FrontPage 2003=20 Features 03:00 122099_eng
Administering Web Sites in FrontPage = 2003 01:40 122100_eng
Using Windows SharePoint Services and = FrontPage=20 2003 02:20 131456_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2003/Microsoft Office 2003: Advanced=20 Outlook
Customizing E-mail, Views, Navigation, = and E-mail=20 Accounts in Outlook 2003 03:20 131326_eng
Tracking, Categorizing, Searching, and = Printing in=20 Outlook 2003 03:40 131341_eng
Configuring Rules, Alerts, and Junk Mail = Settings=20 in Outlook 2003 02:40 113469_eng
Sharing Folders, Schedules, and Contacts = and Using=20 SharePoint Data in Outlook 2003 03:20 129976_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2003/Microsoft Office 2003: Advanced=20 PowerPoint
Customizing PowerPoint 2003 = Presentations 02:00 121956_eng
Preparing PowerPoint 2003 Presentations = for=20 Effective Delivery 01:40 125830_eng
Running, Broadcasting, and Reviewing = PowerPoint=20 2003 Presentations 02:40 124997_eng
Settings, Customization, and Office 2003 = Integration with PowerPoint 2003 02:00 121957_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2003/Microsoft Office 2003: Advanced = Project=20 Professional
Advanced Customization 02:20 132661_eng
Sharing Project Data and Working with = Macros 02:00 132659_eng
Organizing and Managing Project = Information 03:00 205433_eng
Working Collaboratively 02:20 201354_eng
Enterprise Project Management 02:00 201357_eng
Advanced Analysis of your Project 02:40 206372_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2003/Microsoft Office 2003: Advanced=20 Word
Advanced Formatting in Word 2003 02:00 113095_eng
Advanced Document Navigation in Word = 2003 01:20 126778_eng
Advanced Data Manipulation Features in = Word=20 2003 02:00 113114_eng
Using Tables, Charts, and Graphics in = Word 2003 01:40 126789_eng
Advanced Document Features in Word = 2003 02:00 121072_eng
Collaborative Features in Word 2003 03:40 113139_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2003/Microsoft Office 2003: Beginning=20 Access
Getting Started with Access 2003 02:40 125937_eng
Basic Access 2003 Tables 03:00 125947_eng
Basic Access 2003 Forms 02:40 125956_eng
Using Queries and Reports in Access = 2003 03:40 125964_eng
Personalizing and Maintaining Access = 2003 01:20 125984_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2003/Microsoft Office 2003: Beginning=20 Excel
Basic Features of Excel 2003 03:15 113187_eng
Formatting Data in Excel 2003 02:00 119827_eng
Printing and Collaborating in Excel = 2003 02:00 122518_eng
Excel 2003 Formulas and Functions 02:40 113221_eng
Excel 2003 Chart and Multimedia = Features 03:20 119828_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2003/Microsoft Office 2003: Beginning=20 FrontPage
Getting Started with FrontPage 2003 02:20 121449_eng
Working with graphics, hyperlinks and = tables in=20 FrontPage 2003 03:00 131714_eng
Working with Web Sites in FrontPage = 2003 02:20 122475_eng
Organizing Content Using Templates and = Frames in=20 FrontPage 2003 02:20 122481_eng
Structuring and Publishing Web Sites in = FrontPage=20 2003 02:20 122092_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2003/Microsoft Office 2003: Beginning=20 Outlook
Sending and Receiving Messages in = Outlook 2003 02:40 113430_eng
Formatting and Managing Messages in = Outlook=20 2003 02:40 128879_eng
Scheduling Events, Appointments, and = Meetings in=20 Outlook 2003 03:00 128880_eng
Using Task Lists, Contact Lists, and = Notes in=20 Outlook 2003 02:20 128881_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2003/Microsoft Office 2003: Beginning=20 PowerPoint
Creating Basic Presentations using = PowerPoint=20 2003 02:40 121838_eng
Slide Layout and Design in PowerPoint = 2003 01:35 123164_eng
Using Visuals in PowerPoint 2003 = Presentations 02:00 125933_eng
Finalizing PowerPoint 2003 = Presentations 02:00 123167_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2003/Microsoft Office 2003: Beginning = Project=20 Professional
Creating and Defining a Project 04:00 132490_eng
Specifying and Assigning Resources 02:40 132510_eng
Tracking and Reporting Progress 03:20 132504_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2003/Microsoft Office 2003: Beginning=20 Word
Getting Started with Word 2003 01:20 112997_eng
Working with text and paragraphs in Word = 2003 02:00 124981_eng
Structuring, editing, saving, and = opening=20 documents in Word 2003 02:20 123383_eng
Printing, Help, and Automated Formatting = in Word=20 2003 03:00 116299_eng
Working with Documents in Word 2003 02:20 112998_eng
Working with Tables and Media Features = in Word=20 2003 03:15 116894_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2003/Microsoft Office 2003: Getting=20 Started
Introduction to Microsoft Office = 2003 03:00 121587_eng
Formatting and Printing Files in Office = 2003 02:40 121643_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2003/Microsoft Office 2003: New=20 Features
Microsoft Office 2003: New Features for = End=20 Users 02:20 117529_eng
Microsoft Office 2003: New Features for = Outlook=20 Users 02:20 126060_eng
Microsoft Office 2003: New = Applications 01:00 117531_eng
Microsoft Office 2003: New Features for = Advanced=20 Users 04:00 117530_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2003/Microsoft Office 2003: Outlook for = the=20 Power User
Data Security in Outlook 2003 02:40 132613_eng
Archiving and Storing Data, and Using = IRM in=20 Outlook 2003 01:20 206606_eng
Working in Outlook 2003 from Multiple = Locations 03:20 132614_eng
Newsreaders, Online Meetings, Instant = Messaging,=20 and Faxing Information in Outlook 2003 02:40 132615_eng
Customizing Toolbars and Commands and = Creating=20 Forms in Outlook 2003 03:20 132616_eng
Outlook 2003 and Business Contact = Manager 03:40 132617_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2003/Microsoft Office 2003: = Publisher
Getting Started with Publisher 2003 02:20 204924_eng
Working with Text Boxes, Text, and = Tables in=20 Publisher 2003 02:00 207503_eng
Printing and Working with Graphics and = Objects in=20 Publisher 2003 02:40 204925_eng
Working with E-mail and Web Sites in = Publisher=20 2003 02:40 204927_eng
Working with Mail and Catalog Merges in = Publisher=20 2003 01:00 207309_eng
Advanced Design Techniques and Printing = with=20 Publisher 2003 03:20 204928_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2003/Microsoft Office 2003: Visio for=20 Beginners
Creating Diagrams with Visio 2003 03:15 132531_eng
Developing Diagrams with Visio 2003 03:40 132532_eng
Visio 2003 and Other Programs 02:00 132533_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2000/Microsoft Office = 2000
Microsoft Office 2000: New Features for = Users=20 (Classic) 04:00 MSOF01E
Microsoft Office 2000: New Features for = Power=20 Users (Classic) 04:00 MSOF02E
Microsoft Office 2000: Deployment and=20 Administration Overview (Classic) 04:00 MSOF03E
Microsoft Office 2000: Beginning Word = (Classic) 05:00 MSOF21E
Microsoft Office 2000: Intermediate Word = (Classic) 04:00 MSOF22E
Microsoft Office 2000: Advanced Word = (Classic) 04:00 MSOF23E
Microsoft Office 2000: Word for Power = Users 04:00 MSOF24E
Microsoft Office 2000: Beginning Excel=20 (Classic) 04:00 MSOF25E
Microsoft Office 2000: Intermediate = Excel=20 (Classic) 04:00 MSOF26E
Microsoft Office 2000: Advanced Excel = (Classic) 03:00 MSOF27E
Microsoft Office 2000: Excel for Power = Users=20 (Classic) 04:00 MSOF28E
Microsoft Office 2000: Beginning Access=20 (Classic) 04:00 MSOF29E
Microsoft Office 2000: Intermediate = Access=20 (Classic) 04:00 MSOF30E
Microsoft Office 2000: Advanced Access=20 (Classic) 04:00 MSOF31E
Microsoft Office 2000: Beginning = PowerPoint=20 (Classic) 04:00 MSOF33E
Microsoft Office 2000: Advanced = PowerPoint=20 (Classic) 04:00 MSOF34E
Microsoft Office 2000: Beginning Outlook = (Classic) 04:00 MSOF35E
Microsoft Office 2000: Advanced Outlook=20 (Classic) 04:00 MSOF37E
Microsoft Office 2000: Beginning = FrontPage=20 (Classic) 04:00 MSOF38E
Microsoft Office 2000: Advanced = FrontPage=20 (Classic) 04:00 MSOF39E
Microsoft Office 2000: Beginning = Project 04:00 MPJ01SE
Microsoft Office 2000: Intermediate = Project 04:00 MPJ02SE
Microsoft Office 2000: Advanced = Project 05:00 MPJ03SE

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2000/Microsoft Office 2000: Access=20 2000
Microsoft Office 2000 - Beginning = Access 04:00 111352_eng
Microsoft Office 2000 - Intermediate = Access 05:00 111353_eng
Microsoft Office 2000 - Advanced = Access 04:55 111354_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2000/Microsoft Office 2000: Advanced = Excel=20 2000
Microsoft Office 2000 - Advanced = Excel 03:15 111238_eng
Microsoft Office 2000 - Excel for Power = Users 04:20 111287_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2000/Microsoft Office 2000: Advanced = Project=20 2000
Office 2000 - Advanced Project 05:25 112366_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2000/Microsoft Office 2000: Advanced = Word=20 2000
Microsoft Office 2000 - Advanced = Word 04:05 111009_eng
Microsoft Office 2000 - Word for Power = Users 04:30 111010_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2000/Microsoft Office 2000: Beginning = Excel=20 2000
Microsoft Office 2000 - Beginning = Excel 04:50 111080_eng
Microsoft Office 2000 - Intermediate = Excel 04:20 111081_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2000/Microsoft Office 2000: Beginning = Project=20 2000
Microsoft Office 2000 - Beginning = Project 04:35 112243_eng
Microsoft Office 2000 - Intermediate = Project=20 2000 04:05 112268_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2000/Microsoft Office 2000: Beginning = Word=20 2000
Microsoft Office 2000 - Beginning = Word 05:10 110946_eng
Microsoft Office 2000 - Intermediate = Word 04:00 110947_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2000/Microsoft Office 2000: Deployment = and=20 Administration
Microsoft Office 2000 - Deployment and=20 Administration 04:00 110906_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2000/Microsoft Office 2000: FrontPage=20 2000
Microsoft Office 2000 - Beginning = FrontPage 04:25 112290_eng
Microsoft Office 2000 - Advanced = FrontPage 04:25 112291_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2000/Microsoft Office 2000: New=20 Features
Microsoft Office 2000 - New Features for = Users 04:15 110856_eng
Microsoft Office 2000 - New Features for = Power=20 Users 03:45 110857_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2000/Microsoft Office 2000: Outlook=20 2000
Microsoft Office 2000 - Beginning = Outlook 04:20 112000_eng
Microsoft Office 2000 - Advanced = Outlook 05:20 112030_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2000/Microsoft Office 2000: PowerPoint=20 2000
Microsoft Office 2000 - Beginning = PowerPoint=20 2000 03:50 111348_eng
Microsoft Office 2000 - Advanced = PowerPoint=20 2000 04:00 111408_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 2000 (Audio)
Microsoft Office 2000: Beginning = Word 05:00 MOF21AE
Microsoft Office 2000: Intermediate = Word 04:00 MOF22AE
Microsoft Office 2000: Advanced = Word 04:00 MOF23AE
Microsoft Office 2000: Word for Power = Users 04:00 MOF24AE
Microsoft Office 2000: Beginning = Excel 04:00 MOF25AE
Microsoft Office 2000: Intermediate = Excel 04:00 MOF26AE
Microsoft Office 2000: Advanced = Excel 03:00 MOF27AE
Microsoft Office 2000: Excel for Power = Users 04:00 MOF28AE
Microsoft Office 2000: Beginning = Access 04:00 MOF29AE
Microsoft Office 2000: Intermediate = Access 04:00 MOF30AE
Microsoft Office 2000: Advanced = Access 04:00 MOF31AE
Microsoft Office 2000: Beginning = PowerPoint 04:00 MOF33AE
Microsoft Office 2000: Advanced = PowerPoint 04:00 MOF34AE
Microsoft Office 2000: Beginning = Outlook 04:00 MOF35AE
Microsoft Office 2000: Advanced = Outlook 04:00 MOF37AE
Microsoft Office 2000: Beginning = FrontPage 04:00 MOF38AE
Microsoft Office 2000: Advanced = FrontPage 04:00 MOF39AE

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 97
Microsoft Office 97: Beginning Word = 97 04:00 MSOBW
Microsoft Office 97: Intermediate Word = 97 05:00 MSOIW
Microsoft Office 97: Advanced Word = 97 04:00 MO97W03
Microsoft Office 97: Word 97 for Power = Users 04:00 MO97W04
Microsoft Office 97: Beginning Excel = 97 04:00 MSOBE
Microsoft Office 97: Intermediate Excel = 97 05:00 MSOIE
Microsoft Office 97: Advanced Excel = 97 03:00 MSOAE
Microsoft Office 97: Excel 97 for Power = Users 04:00 MSOPE
Microsoft Office 97: Beginning Access = 97 03:00 MSOBA
Microsoft Office 97: Intermediate Access = 97 04:00 MO97A02
Microsoft Office 97: Advanced Access = 97 04:00 MO97A03
Microsoft Office 97: Access 97 for Power = Users 04:00 MO97A04
Microsoft Office 97: PowerPoint 97 04:00 MO97P01
Microsoft Office 97: Outlook 97 04:00 MO97O01
Microsoft Office 97: FrontPage 97 04:00 MO97F01
Microsoft Office 97: New Features 04:00 O97N01E

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Office 97 (Audio)
Microsoft Office 97: Beginning Word = 97 04:00 M9701AE
Microsoft Office 97: Intermediate Word = 97 05:00 M9702AE
Microsoft Office 97: Advanced Word = 97 04:00 M9703AE
Microsoft Office 97: Word for Power = Users 97 04:00 M9704AE
Microsoft Office 97: Beginning Excel = 97 04:00 M9705AE
Microsoft Office 97: Intermediate Excel = 97 05:00 M9706AE
Microsoft Office 97: Advanced Excel = 97 03:00 M9707AE
Microsoft Office 97: Excel for Power = Users 97 04:00 M9708AE
Microsoft Office 97: Beginning Access = 97 03:00 M9709AE
Microsoft Office 97: Intermediate Access = 97 04:00 M9710AE
Microsoft Office 97: Advanced Access = 97 04:00 M9711AE
Microsoft Office 97: Access for Power = Users 97 04:00 M9712AE
Microsoft Office 97: Outlook 97 04:00 M9713AE
Microsoft Office 97: FrontPage 97 04:00 M9714AE
Microsoft Office 97: PowerPoint 97 04:00 M9715AE

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Project 2002/Microsoft Project 2002:=20 Beginner
Getting Started with Project 2002 = (non-audio) 01:40 68476_eng
Up and Running with Project 2002 = (non-audio) 02:00 69406_eng
Tracking and Reporting with Project 2002 = (non-audio) 01:40 69407_eng
Getting Started with Project 2002 01:40 117545_eng
Up and Running with Project 2002 02:00 117554_eng
Tracking and Reporting with Project = 2002 01:40 117565_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Project 2002/Microsoft Project 2002:=20 Advanced
Data Sources, Templates, and = Customization in=20 Project 2002 (non-audio) 03:20 70498_eng
Workgroup, Collaboration, and Advanced = Reporting=20 Options in Project 2002 (non-audio) 03:00 70497_eng
Data Sources, Templates, and = Customization in=20 Project 2002 02:45 117348_eng
Workgroup, Collaboration, and Advanced = Reporting=20 Options in Project 2002 03:00 117361_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Visio 2000/Microsoft Visio 2000: Getting=20 Started
Getting Started with Visio 2000 02:00 31684_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Visio 2000/Microsoft Visio 2000: Up and=20 Running
Up and Running with Visio 2000 02:00 31687_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Windows 2000 for End Users
Microsoft Windows 2000 Professional: = Getting=20 Started 04:00 MW212SE
Microsoft Windows 2000 Professional: Up = and=20 Running 04:00 MW213SE

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Windows 98 for End Users
Microsoft Windows 98: Getting = Started 04:00 MW9804E
Microsoft Windows 98: Up and = Running 05:00 MW9805E

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Windows ME for End Users
Microsoft Windows Millennium Edition: = Getting=20 Started 04:00 MME01SE
Microsoft Windows Millennium Edition: = Advanced=20 Users 03:00 MME02SE
Microsoft Windows Millennium Edition:=20 Multimedia 03:00 MME03SE
Microsoft Windows 2000 Professional: = Getting=20 Started 04:00 MW212SE
Microsoft Windows 2000 Professional: Up = and=20 Running 04:00 MW213SE

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Windows XP for End Users/Microsoft Windows XP: = Getting=20 Started
Introducing Windows XP (non-audio) 01:20 57897_eng
Introducing Windows XP 01:20 112615_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Windows XP for End Users/Microsoft Windows XP: = New=20 Features
Windows XP: Fundamentals 03:40 40555_eng
Windows XP: Advanced 04:40 40560_eng
Windows XP: Fundamentals 03:40 112553_eng
Windows XP: Advanced 04:40 112554_eng

Course Curricula/English - US/IT End-User=20 Curricula/Microsoft Windows XP for End Users/Microsoft Windows XP = for=20 Beginners
Getting Started with Microsoft Windows = XP 04:40 59301_eng
Up and Running with Microsoft Windows = XP 04:00 59306_eng
Getting Started with Microsoft Windows = XP 04:40 112949_eng
Up and Running with Microsoft Windows = XP 04:00 112954_eng

Course Curricula/English - US/IT End-User=20 Curricula/Netscape 6/Netscape 6 - Getting Started
Introduction to Netscape 6 01:55 31509_eng

Course Curricula/English - US/IT End-User=20 Curricula/Netscape 6.2/Netscape 6.2: Getting Started
Introduction to Netscape 6.2 01:40 73948_eng

Course Curricula/English - US/IT End-User=20 Curricula/PDAs/Palm OS
Getting Started with a Palm Handheld = Device 01:45 73269_eng

Course Curricula/English - US/IT End-User=20 Curricula/PDAs/Pocket PC 2002
Getting Started with Pocket PC 2002 01:50 71695_eng

Course Curricula/English - US/IT End-User=20 Curricula/Seagate Crystal Reports/Crystal Reports XI: Report = Writing=20 Basics
Reporting Basics with Crystal Reports = XI 02:05 234748_eng
Managing Data and Distributing Reports = with=20 Crystal Reports XI 02:55 234758_eng

Course Curricula/English - US/IT End-User=20 Curricula/Seagate Crystal Reports/Crystal Reports 10: Report = Writing=20 Basics
Introduction to Reporting with Crystal = Reports=20 10 02:00 203973_eng
Creating Basic Reports with Crystal = Reports 10 02:20 203992_eng
Manipulating Report Data with Crystal = Reports=20 10 02:40 204489_eng
Presenting and Distributing Reports with = Crystal=20 Reports 10 02:00 204490_eng

Course Curricula/English - US/IT End-User=20 Curricula/Seagate Crystal Reports/Crystal Reports 8.5: Report = Writing=20 Basics
Creating Reports with Crystal = Reports 05:40 67356_eng

Course Curricula/English - US/IT End User=20 Certifications/European Computer Driving Licence Foundation=20 Limited/European Computer Driving Licence/ECDL/ICDL = 4
ECDL/ICDL 4 Module 1: Concepts of = Information=20 Technology (IT) - Computers and IT 02:40 208386_eng
ECDL/ICDL 4 Module 1: Concepts of = Information=20 Technology (IT) - IT in Daily Life 02:00 208426_eng
ECDL/ICDL 4 Module 2: Using the Computer = and=20 Managing Files - Using Windows XP 02:35 209091_eng
ECDL/ICDL 4 Module 2: Using the Computer = and=20 Managing Files - Files and Folders 02:00 210026_eng
ECDL/ICDL 4 Module 2: Using the Computer = and=20 Managing Files - Customization 02:00 210027_eng
ECDL/ICDL 4 Module 3: Word Processing - = Getting=20 Started with Word 2003 02:20 212610_eng
ECDL/ICDL 4 Module 3: Word Processing - = Word 2003=20 Text and Paragraphs 02:00 212620_eng
ECDL/ICDL 4 Module 3: Word Processing - = Editing=20 and Printing in Word 2003 02:20 212629_eng
ECDL/ICDL 4 Module 3: Word Processing - = Formatting=20 and Editing in Word 2003 02:20 212639_eng
ECDL/ICDL 4 Module 3: Word Processing - = Working=20 with Documents in Word 2003 01:15 212649_eng
ECDL/ICDL 4 Module 3: Word Processing - = Tables and=20 Graphics in Word 2003 02:30 212656_eng
ECDL/ICDL 4 Module 4: Spreadsheets - = Basic=20 Features of Excel 2003 03:20 210894_eng
ECDL/ICDL 4 Module 4: Spreadsheets - = Formatting=20 Data in Excel 2003 01:55 210895_eng
ECDL/ICDL 4 Module 4: Spreadsheets - = Printing and=20 Using Charts in Excel 2003 03:00 210896_eng
ECDL/ICDL 4 Module 4: Spreadsheets - = Formulas and=20 Functions in Excel 2003 02:10 210897_eng
ECDL/ICDL 4 Module 5: Database - Getting = Started=20 with Access 2003 02:40 210475_eng
ECDL/ICDL 4 Module 5: Database - Basic = Access 2003=20 Tables 03:15 210582_eng
ECDL/ICDL 4 Module 5: Database - Basic = Access 2003=20 Forms 02:15 210684_eng
ECDL/ICDL 4 Module 5: Database - Access = 2003=20 Queries and Reports 02:35 210721_eng
ECDL/ICDL 4 Module 6: Presentation - = Introducing=20 PowerPoint 2003 02:40 211781_eng
ECDL/ICDL 4 Module 6: Presentation - = Slide Layout=20 and Design in PowerPoint 2003 02:25 211815_eng
ECDL/ICDL 4 Module 6: Presentation - = Charts and=20 Multimedia in PowerPoint 2003 01:25 211839_eng
ECDL/ICDL 4 Module 6: Presentation - = Finalizing=20 Presentations in PowerPoint 2003 02:10 211857_eng
ECDL/ICDL 4 Module 7: Information and=20 Communication - Using IE 6 03:20 210559_eng
ECDL/ICDL 4 Module 7: Information and=20 Communication - Using Web Sites in IE 6 02:20 210573_eng
ECDL/ICDL 4 Module 7: Information and=20 Communication - Introducing Outlook 2003 02:20 210848_eng
ECDL/ICDL 4 Module 7: Information and=20 Communication - Outlook 2003 E-mail 02:40 210849_eng
ECDL/ICDL 4 Module 7: Information and=20 Communication - Outlook 2003 Messages 02:00 211028_eng
Mentoring European and International = Computer=20 Driving Licence (ECDL/ICDL v4.0) n/a mntecdlv4

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2000: Specialist=20 Certification/Word 2000
Microsoft Office 2000 - Beginning = Word 05:10 110946_eng
Microsoft Office 2000 - Intermediate = Word 04:00 110947_eng
Mentoring Word 2000 n/a mntwd2000c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2000: Specialist=20 Certification/Excel 2000
Microsoft Office 2000 - Beginning = Excel 04:50 111080_eng
Microsoft Office 2000 - Intermediate = Excel 04:20 111081_eng
Mentoring Excel 2000 n/a mntex2000c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2000: Specialist=20 Certification/PowerPoint 2000
Microsoft Office 2000 - Beginning = PowerPoint=20 2000 03:50 111348_eng
Microsoft Office 2000 - Advanced = PowerPoint=20 2000 04:00 111408_eng
Mentoring PowerPoint 2000 n/a mntpp2000c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2000: Specialist=20 Certification/Access 2000
Microsoft Office 2000 - Beginning = Access 04:00 111352_eng
Microsoft Office 2000 - Intermediate = Access 05:00 111353_eng
Microsoft Office 2000 - Advanced = Access 04:55 111354_eng
Mentoring Access 2000 n/a mntac2000c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2000: Specialist=20 Certification/Outlook 2000
Microsoft Office 2000 - Beginning = Outlook 04:20 112000_eng
Microsoft Office 2000 - Advanced = Outlook 05:20 112030_eng
Mentoring Outlook 2000 n/a mntol2000c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2000: Expert = Certification/Word=20 2000 Expert
Microsoft Office 2000 - Beginning = Word 05:10 110946_eng
Microsoft Office 2000 - Intermediate = Word 04:00 110947_eng
Microsoft Office 2000 - Advanced = Word 04:05 111009_eng
Microsoft Office 2000 - Word for Power = Users 04:30 111010_eng
Mentoring Word 2000 Expert n/a mntwd2000e

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2000: Expert = Certification/Excel=20 2000 Expert
Microsoft Office 2000 - Beginning = Excel 04:50 111080_eng
Microsoft Office 2000 - Intermediate = Excel 04:20 111081_eng
Microsoft Office 2000 - Advanced = Excel 03:15 111238_eng
Microsoft Office 2000 - Excel for Power = Users 04:20 111287_eng
Mentoring Excel 2000 Expert n/a mntex2000e

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2000: Master = Certification/Word=20 2000 Expert
Microsoft Office 2000 - Beginning = Word 05:10 110946_eng
Microsoft Office 2000 - Intermediate = Word 04:00 110947_eng
Microsoft Office 2000 - Advanced = Word 04:05 111009_eng
Microsoft Office 2000 - Word for Power = Users 04:30 111010_eng
Mentoring Word 2000 Expert n/a mntwd2000e

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2000: Master = Certification/Excel=20 2000 Expert
Microsoft Office 2000 - Beginning = Excel 04:50 111080_eng
Microsoft Office 2000 - Intermediate = Excel 04:20 111081_eng
Microsoft Office 2000 - Advanced = Excel 03:15 111238_eng
Microsoft Office 2000 - Excel for Power = Users 04:20 111287_eng
Mentoring Excel 2000 Expert n/a mntex2000e

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2000: Master=20 Certification/PowerPoint 2000
Microsoft Office 2000 - Beginning = PowerPoint=20 2000 03:50 111348_eng
Microsoft Office 2000 - Advanced = PowerPoint=20 2000 04:00 111408_eng
Mentoring PowerPoint 2000 n/a mntpp2000c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2000: Master=20 Certification/Access 2000
Microsoft Office 2000 - Beginning = Access 04:00 111352_eng
Microsoft Office 2000 - Intermediate = Access 05:00 111353_eng
Microsoft Office 2000 - Advanced = Access 04:55 111354_eng
Mentoring Access 2000 n/a mntac2000c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2000: Master=20 Certification/Outlook 2000
Microsoft Office 2000 - Beginning = Outlook 04:20 112000_eng
Microsoft Office 2000 - Advanced = Outlook 05:20 112030_eng
Mentoring Outlook 2000 n/a mntol2000c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Project 2000: Specialist=20 Certification/Microsoft Project 2000
Microsoft Office 2000 - Beginning = Project 04:35 112243_eng
Microsoft Office 2000 - Intermediate = Project=20 2000 04:05 112268_eng
Mentoring Microsoft Project 2000 = Core n/a mntpr2000c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office XP: Specialist=20 Certification/Word 2002
Creating Documents in Word 2002 03:35 114325_eng
Working with Documents in Word 2002 02:00 114346_eng
Mentoring Word 2002 n/a mntwd2002c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office XP: Specialist=20 Certification/Excel 2002
Basic Features of Excel 2002 03:25 115096_eng
Optimizing Excel 2002 04:15 115117_eng
Mentoring Excel 2002 n/a mntex2002c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office XP: Specialist=20 Certification/PowerPoint 2002
Creating Presentations using PowerPoint = 2002 05:25 115027_eng
Customizing, Running, and Broadcasting = PowerPoint=20 2002 Presentations 03:00 116195_eng
PowerPoint 2002 Customization and Office = XP=20 Integration 02:05 116211_eng
Mentoring PowerPoint 2002 n/a mntpp2002c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office XP: Specialist=20 Certification/Access 2002
Introduction to Access 2002 04:25 117147_eng
Intermediate Access 2002 03:45 117172_eng
Advanced Database Design in Access = 2002 05:45 116022_eng
Advanced Database Features in Access = 2002 06:20 116051_eng
Mentoring Access 2002 n/a mntac2002c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office XP: Specialist=20 Certification/Outlook 2002
Introducing Outlook 2002 04:25 115146_eng
Managing Outlook 2002 04:45 114389_eng
Mentoring Outlook 2002 n/a mntol2002c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office XP: Expert = Certification/Word=20 2002 Expert
Creating Documents in Word 2002 03:35 114325_eng
Working with Documents in Word 2002 02:00 114346_eng
Advanced Formatting and Navigation in = Word 2002 02:35 114968_eng
Advanced Document Features in Word = 2002 04:05 114983_eng
Collaborative Features in Word 2002 02:55 115008_eng
Mentoring Word 2002 Expert n/a mntwd2002e

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office XP: Expert = Certification/Excel=20 2002 Expert
Basic Features of Excel 2002 03:25 115096_eng
Optimizing Excel 2002 04:15 115117_eng
Advanced Data Management in Excel = 2002 04:50 114461_eng
Advanced Data Manipulation and Analysis = in Excel=20 2002 04:05 114635_eng
Mentoring Excel 2002 Expert n/a mntex2002e

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office XP: Master = Certification/Word=20 2002 Expert
Creating Documents in Word 2002 03:35 114325_eng
Working with Documents in Word 2002 02:00 114346_eng
Advanced Formatting and Navigation in = Word 2002 02:35 114968_eng
Advanced Document Features in Word = 2002 04:05 114983_eng
Collaborative Features in Word 2002 02:55 115008_eng
Mentoring Word 2002 Expert n/a mntwd2002e

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office XP: Master = Certification/Excel=20 2002 Expert
Basic Features of Excel 2002 03:25 115096_eng
Optimizing Excel 2002 04:15 115117_eng
Advanced Data Management in Excel = 2002 04:50 114461_eng
Advanced Data Manipulation and Analysis = in Excel=20 2002 04:05 114635_eng
Mentoring Excel 2002 Expert n/a mntex2002e

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office XP: Master=20 Certification/PowerPoint 2002
Creating Presentations using PowerPoint = 2002 05:25 115027_eng
Customizing, Running, and Broadcasting = PowerPoint=20 2002 Presentations 03:00 116195_eng
PowerPoint 2002 Customization and Office = XP=20 Integration 02:05 116211_eng
Mentoring PowerPoint 2002 n/a mntpp2002c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office XP: Master = Certification/Access=20 2002
Introduction to Access 2002 04:25 117147_eng
Intermediate Access 2002 03:45 117172_eng
Advanced Database Design in Access = 2002 05:45 116022_eng
Advanced Database Features in Access = 2002 06:20 116051_eng
Mentoring Access 2002 n/a mntac2002c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office XP: Master = Certification/Outlook=20 2002
Introducing Outlook 2002 04:25 115146_eng
Managing Outlook 2002 04:45 114389_eng
Mentoring Outlook 2002 n/a mntol2002c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Project 2002: Specialist=20 Certification/Microsoft Project 2002 Comprehensive
Getting Started with Project 2002 01:40 117545_eng
Up and Running with Project 2002 02:00 117554_eng
Tracking and Reporting with Project = 2002 01:40 117565_eng
Data Sources, Templates, and = Customization in=20 Project 2002 02:45 117348_eng
Workgroup, Collaboration, and Advanced = Reporting=20 Options in Project 2002 03:00 117361_eng
Mentoring Microsoft Project 2002 = Comprehensive n/a mntpr2002c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2003: Specialist=20 Certification/Excel 2003
Basic Features of Excel 2003 03:15 113187_eng
Formatting Data in Excel 2003 02:00 119827_eng
Printing and Collaborating in Excel = 2003 02:00 122518_eng
Excel 2003 Formulas and Functions 02:40 113221_eng
Excel 2003 Chart and Multimedia = Features 03:20 119828_eng
Mentoring Excel 2003 n/a mntex2003c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2003: Specialist=20 Certification/Word 2003
Getting Started with Word 2003 01:20 112997_eng
Working with text and paragraphs in Word = 2003 02:00 124981_eng
Structuring, editing, saving, and = opening=20 documents in Word 2003 02:20 123383_eng
Printing, Help, and Automated Formatting = in Word=20 2003 03:00 116299_eng
Working with Documents in Word 2003 02:20 112998_eng
Working with Tables and Media Features = in Word=20 2003 03:15 116894_eng
Mentoring Word 2003 n/a mntwd2003c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2003: Specialist=20 Certification/Outlook 2003
Sending and Receiving Messages in = Outlook 2003 02:40 113430_eng
Formatting and Managing Messages in = Outlook=20 2003 02:40 128879_eng
Scheduling Events, Appointments, and = Meetings in=20 Outlook 2003 03:00 128880_eng
Using Task Lists, Contact Lists, and = Notes in=20 Outlook 2003 02:20 128881_eng
Customizing E-mail, Views, Navigation, = and E-mail=20 Accounts in Outlook 2003 03:20 131326_eng
Tracking, Categorizing, Searching, and = Printing in=20 Outlook 2003 03:40 131341_eng
Configuring Rules, Alerts, and Junk Mail = Settings=20 in Outlook 2003 02:40 113469_eng
Sharing Folders, Schedules, and Contacts = and Using=20 SharePoint Data in Outlook 2003 03:20 129976_eng
Data Security in Outlook 2003 02:40 132613_eng
Archiving and Storing Data, and Using = IRM in=20 Outlook 2003 01:20 206606_eng
Working in Outlook 2003 from Multiple = Locations 03:20 132614_eng
Newsreaders, Online Meetings, Instant = Messaging,=20 and Faxing Information in Outlook 2003 02:40 132615_eng
Customizing Toolbars and Commands and = Creating=20 Forms in Outlook 2003 03:20 132616_eng
Outlook 2003 and Business Contact = Manager 03:40 132617_eng
Mentoring Outlook 2003 n/a mntol2003c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2003: Specialist=20 Certification/PowerPoint 2003
Creating Basic Presentations using = PowerPoint=20 2003 02:40 121838_eng
Slide Layout and Design in PowerPoint = 2003 01:35 123164_eng
Using Visuals in PowerPoint 2003 = Presentations 02:00 125933_eng
Finalizing PowerPoint 2003 = Presentations 02:00 123167_eng
Customizing PowerPoint 2003 = Presentations 02:00 121956_eng
Preparing PowerPoint 2003 Presentations = for=20 Effective Delivery 01:40 125830_eng
Running, Broadcasting, and Reviewing = PowerPoint=20 2003 Presentations 02:40 124997_eng
Settings, Customization, and Office 2003 = Integration with PowerPoint 2003 02:00 121957_eng
Mentoring PowerPoint 2003 n/a mntpp2003c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2003: Specialist=20 Certification/Access 2003
Getting Started with Access 2003 02:40 125937_eng
Basic Access 2003 Tables 03:00 125947_eng
Basic Access 2003 Forms 02:40 125956_eng
Using Queries and Reports in Access = 2003 03:40 125964_eng
Personalizing and Maintaining Access = 2003 01:20 125984_eng
Enhancing Tables, Forms, and Reports in = Access=20 2003 02:20 126934_eng
Advanced Querying in Access 2003 01:40 126944_eng
Working with Data and Presentation in = Access=20 2003 02:00 126950_eng
Access 2003 and the Web 01:20 126959_eng
Access 2003 Programmability 01:20 126965_eng
Database Administration in Access = 2003 02:00 126973_eng
Mentoring Access 2003 n/a mntac2003c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2003: Expert = Certification/Excel=20 2003 Expert
Basic Features of Excel 2003 03:15 113187_eng
Formatting Data in Excel 2003 02:00 119827_eng
Printing and Collaborating in Excel = 2003 02:00 122518_eng
Excel 2003 Formulas and Functions 02:40 113221_eng
Excel 2003 Chart and Multimedia = Features 03:20 119828_eng
Advanced Customization in Excel = 2003 02:40 119829_eng
Advanced formatting in Excel 2003 02:00 125656_eng
Advanced Data Management in Excel = 2003 02:20 113262_eng
Advanced Data Analysis in Excel = 2003 03:00 113309_eng
Advanced Validation and Collaboration in = Excel=20 2003 03:20 121344_eng
Advanced Data Exchange in Excel = 2003 03:40 119748_eng
Mentoring Excel 2003 Expert n/a mntex2003e

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2003: Expert = Certification/Word=20 2003 Expert
Getting Started with Word 2003 01:20 112997_eng
Working with text and paragraphs in Word = 2003 02:00 124981_eng
Structuring, editing, saving, and = opening=20 documents in Word 2003 02:20 123383_eng
Printing, Help, and Automated Formatting = in Word=20 2003 03:00 116299_eng
Working with Documents in Word 2003 02:20 112998_eng
Working with Tables and Media Features = in Word=20 2003 03:15 116894_eng
Advanced Formatting in Word 2003 02:00 113095_eng
Advanced Document Navigation in Word = 2003 01:20 126778_eng
Advanced Data Manipulation Features in = Word=20 2003 02:00 113114_eng
Using Tables, Charts, and Graphics in = Word 2003 01:40 126789_eng
Advanced Document Features in Word = 2003 02:00 121072_eng
Collaborative Features in Word 2003 03:40 113139_eng
Mentoring Word 2003 Expert n/a mntwd2003e

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2003: Master = Certification/Excel=20 2003 Expert
Basic Features of Excel 2003 03:15 113187_eng
Formatting Data in Excel 2003 02:00 119827_eng
Printing and Collaborating in Excel = 2003 02:00 122518_eng
Excel 2003 Formulas and Functions 02:40 113221_eng
Excel 2003 Chart and Multimedia = Features 03:20 119828_eng
Advanced Customization in Excel = 2003 02:40 119829_eng
Advanced formatting in Excel 2003 02:00 125656_eng
Advanced Data Management in Excel = 2003 02:20 113262_eng
Advanced Data Analysis in Excel = 2003 03:00 113309_eng
Advanced Validation and Collaboration in = Excel=20 2003 03:20 121344_eng
Advanced Data Exchange in Excel = 2003 03:40 119748_eng
Mentoring Excel 2003 Expert n/a mntex2003e

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2003: Master = Certification/Word=20 2003 Expert
Getting Started with Word 2003 01:20 112997_eng
Working with text and paragraphs in Word = 2003 02:00 124981_eng
Structuring, editing, saving, and = opening=20 documents in Word 2003 02:20 123383_eng
Printing, Help, and Automated Formatting = in Word=20 2003 03:00 116299_eng
Working with Documents in Word 2003 02:20 112998_eng
Working with Tables and Media Features = in Word=20 2003 03:15 116894_eng
Advanced Formatting in Word 2003 02:00 113095_eng
Advanced Document Navigation in Word = 2003 01:20 126778_eng
Advanced Data Manipulation Features in = Word=20 2003 02:00 113114_eng
Using Tables, Charts, and Graphics in = Word 2003 01:40 126789_eng
Advanced Document Features in Word = 2003 02:00 121072_eng
Collaborative Features in Word 2003 03:40 113139_eng
Mentoring Word 2003 Expert n/a mntwd2003e

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2003: Master=20 Certification/Outlook 2003
Sending and Receiving Messages in = Outlook 2003 02:40 113430_eng
Formatting and Managing Messages in = Outlook=20 2003 02:40 128879_eng
Scheduling Events, Appointments, and = Meetings in=20 Outlook 2003 03:00 128880_eng
Using Task Lists, Contact Lists, and = Notes in=20 Outlook 2003 02:20 128881_eng
Customizing E-mail, Views, Navigation, = and E-mail=20 Accounts in Outlook 2003 03:20 131326_eng
Tracking, Categorizing, Searching, and = Printing in=20 Outlook 2003 03:40 131341_eng
Configuring Rules, Alerts, and Junk Mail = Settings=20 in Outlook 2003 02:40 113469_eng
Sharing Folders, Schedules, and Contacts = and Using=20 SharePoint Data in Outlook 2003 03:20 129976_eng
Data Security in Outlook 2003 02:40 132613_eng
Archiving and Storing Data, and Using = IRM in=20 Outlook 2003 01:20 206606_eng
Working in Outlook 2003 from Multiple = Locations 03:20 132614_eng
Newsreaders, Online Meetings, Instant = Messaging,=20 and Faxing Information in Outlook 2003 02:40 132615_eng
Customizing Toolbars and Commands and = Creating=20 Forms in Outlook 2003 03:20 132616_eng
Outlook 2003 and Business Contact = Manager 03:40 132617_eng
Mentoring Outlook 2003 n/a mntol2003c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2003: Master=20 Certification/PowerPoint 2003
Creating Basic Presentations using = PowerPoint=20 2003 02:40 121838_eng
Slide Layout and Design in PowerPoint = 2003 01:35 123164_eng
Using Visuals in PowerPoint 2003 = Presentations 02:00 125933_eng
Finalizing PowerPoint 2003 = Presentations 02:00 123167_eng
Customizing PowerPoint 2003 = Presentations 02:00 121956_eng
Preparing PowerPoint 2003 Presentations = for=20 Effective Delivery 01:40 125830_eng
Running, Broadcasting, and Reviewing = PowerPoint=20 2003 Presentations 02:40 124997_eng
Settings, Customization, and Office 2003 = Integration with PowerPoint 2003 02:00 121957_eng
Mentoring PowerPoint 2003 n/a mntpp2003c

Course Curricula/English - US/IT End User=20 Certifications/Microsoft/Microsoft Office 2003: Master=20 Certification/Access 2003
Getting Started with Access 2003 02:40 125937_eng
Basic Access 2003 Tables 03:00 125947_eng
Basic Access 2003 Forms 02:40 125956_eng
Using Queries and Reports in Access = 2003 03:40 125964_eng
Personalizing and Maintaining Access = 2003 01:20 125984_eng
Enhancing Tables, Forms, and Reports in = Access=20 2003 02:20 126934_eng
Advanced Querying in Access 2003 01:40 126944_eng
Working with Data and Presentation in = Access=20 2003 02:00 126950_eng
Access 2003 and the Web 01:20 126959_eng
Access 2003 Programmability 01:20 126965_eng
Database Administration in Access = 2003 02:00 126973_eng
Mentoring Access 2003 n/a mntac2003c

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/IBM & = Lotus -=20 Enterprise Database Systems/IBM DB2 Universal Database V8.1=20 Fundamentals
Planning and Securing a DB2 UDB = Database 02:20 209548_eng
Accessing Data and Manipulating DB2 UDB = Database=20 Objects 02:40 209551_eng
Manipulating Data with DB2 UDB 02:40 209552_eng
Maintaining DB2 UDB Data = Consistency 01:00 209553_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/IBM & = Lotus -=20 Enterprise Database Systems/IBM DB2 Universal Database V8.1 = Database=20 Administration
Managing a DB2 UDB Server 02:50 217408_eng
Administering Data Placement in DB2 = UDB 02:40 217409_eng
Managing Database Access in DB2 UDB 02:30 217410_eng
Monitoring a DB2 UDB database 02:35 217411_eng
Utilizing DB2 UDB Utilities 02:15 217412_eng
Managing Disaster Recovery in a DB2 UDB=20 Database 01:35 217413_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Microsoft SQL=20 Server
Microsoft SQL Server 7.0: Data = Warehousing 05:00 SQ7004E

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Microsoft SQL = Server=20 2000/Microsoft SQL Server 2000 Database Administration = I
Overview of SQL Server 2000 01:45 31478_eng
Installing, Configuring, and Upgrading = SQL Server=20 2000 02:05 31489_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Microsoft SQL = Server=20 2000/Microsoft SQL Server 2000 Database Administration = II
SQL Server 2000 Databases 01:50 31493_eng
Transferring and Transforming Data in = SQL Server=20 2000 01:25 31496_eng
Security in a Microsoft SQL Server 2000=20 Environment 02:00 31499_eng
Managing SQL Server 2000 Databases 02:20 31552_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Microsoft SQL = Server=20 2000/Microsoft SQL Server 2000 Database Administration = III
Backing Up SQL Server 2000 = Databases 02:10 31556_eng
Restoring SQL Server 2000 Databases 01:45 31560_eng
SQL Server 2000 Replication 01:45 31563_eng
Monitoring SQL Server 2000 = Performance 01:30 31566_eng
SQL Server 2000 High Availability 00:55 31569_eng
SQL Server 2000, XML, and the Web 01:35 31571_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Microsoft SQL = Server=20 2000/Microsoft SQL Server 2000 Database = Implementation
Overview of SQL Server 2000 01:45 31478_eng
SQL Server 2000 Databases 01:50 31493_eng
Designing and Implementing Security in = SQL Server=20 2000 01:10 31898_eng
The SQL Server 2000 Logical Data = Model 02:25 31901_eng
Using T-SQL in SQL Server 2000 03:05 31905_eng
SQL Server 2000 Indexes 02:00 31910_eng
SQL Server 2000 Programming Business = Logic 02:45 31913_eng
SQL Server 2000 Transactions and = Distributed=20 Data 01:40 31917_eng
Analyzing and Optimizing SQL Server 2000 = Queries 01:40 31920_eng
Transferring and Transforming Data in = SQL Server=20 2000 01:25 31496_eng
SQL Server 2000, XML, and the Web 01:35 31571_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Microsoft SQL = Server=20 7.0 Database Implementation
Microsoft SQL Server 7.0: Architecture = and=20 Features 04:00 SQ7021E
Fundamentals of Database Design 04:00 SADD02E
Normalization and Physical Database = Design 04:00 SADD03E
Microsoft SQL Server 7.0: Basic = Transact-SQL 04:00 SQ7041E
Microsoft SQL Server 7.0: Creating = Databases 04:00 SQ7042E
Microsoft SQL Server 7.0: Data Integrity = and=20 Loading Techniques 04:00 SQ7043E
Microsoft SQL Server 7.0: Indexes and = Views 04:00 SQ7047E
Microsoft SQL Server 7.0: Advanced = Transact-SQL 03:00 SQ7044E
Microsoft SQL Server 7.0: Stored = Procedures and=20 Triggers 04:00 SQ7045E
Microsoft SQL Server 7.0: Transactions = and=20 Distributed Data 04:00 SQ7046E
Microsoft SQL Server 7.0: Monitoring and = Optimizing 05:00 SQ7029E

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Microsoft SQL = Server=20 7.0 System Administration
Microsoft SQL Server 7.0: Architecture = and=20 Features 04:00 SQ7021E
Microsoft SQL Server 7.0: = Installation 04:00 SQ7022E
Microsoft SQL Server 7.0: Upgrading and=20 Migration 04:00 SQ7023E
Microsoft SQL Server 7.0: Creating = Databases 04:00 SQ7042E
Microsoft SQL Server 7.0: Data Integrity = and=20 Loading Techniques 04:00 SQ7043E
Microsoft SQL Server 7.0: Indexes and = Views 04:00 SQ7047E
Microsoft SQL Server 7.0: Configuration = and System=20 Enhancement 04:00 SQ7024E
Microsoft SQL Server 7.0: Backing Up = Data 04:00 SQ7025E
Microsoft SQL Server 7.0: Restoring and = Managing=20 Data 03:00 SQ7030E
Microsoft SQL Server 7.0: Automating=20 Administration 04:00 SQ7026E
Microsoft SQL Server 7.0: Security 04:00 SQ7027E
Microsoft SQL Server 7.0: = Replication 04:00 SQ7028E
Microsoft SQL Server 7.0: Monitoring and = Optimizing 05:00 SQ7029E

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Oracle = Database=20 Systems/Oracle Application Server 10g: Administration = I
Oracle Application Server 10g: = Introduction 01:20 216868_eng
Oracle Application Server 10g: = Infrastructure and=20 Middle Tier Installation 02:40 216879_eng
Oracle Application Server 10g: = Management Tools=20 and Oracle Internet Directory 02:40 216889_eng
Oracle Application Server 10g: General = Management=20 and Directives for the HTTP Server 03:55 216903_eng
Oracle Application Server 10g: OracleAS = Web=20 Cache 02:20 216940_eng
Oracle Application Server 10g: OracleAS = Portal 03:05 216964_eng
Oracle Application Server 10g: = mod_plsql, CGI=20 Scripts, and Database Providers 01:55 224535_eng
Oracle Application Server 10g: = Application=20 Management and Deployment 02:30 224536_eng
Oracle Application Server 10g: Component = Administration in Oracle Internet Directory 01:35 224537_eng
Oracle Application Server 10g: DAS and = SSO 02:55 224538_eng
Oracle Application Server 10g: Component = Security=20 with SSL 02:20 224539_eng
Oracle Application Server 10g: Oracle = Certificate=20 Authority Management 01:25 224540_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Oracle8i = Backup and=20 Recovery
Oracle8i Backup and Recovery: Recovery = Structures=20 and Processes 04:00 OR841SE
Oracle8i Backup and Recovery: Backup and = Recovery=20 Strategies 03:00 OR842SE
Oracle8i Backup and Recovery: Complete = and=20 Incomplete Recovery 03:00 OR843SE
Oracle8i Backup and Recovery: Additional = Recovery=20 Methods 04:00 OR844SE
Oracle8i Backup and Recovery: Oracle = Recovery=20 Manager 04:00 OR845SE
Oracle8i Backup and Recovery: = Demonstrating=20 RMAN 03:00 OR846SE

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Oracle8i=20 Introduction
Oracle Introduction: SQL and = SQL*Plus 04:00 SQPL01E
Oracle Introduction: Using Functions and = Retrieving Data 04:00 SQPL02E
Oracle Introduction: Subqueries, = Reports, and=20 DML 04:00 SQPL03E
Oracle Introduction: Database = Objects 04:00 SQPL04E
Oracle Introduction: Controlling = Database Access=20 and Integrity 03:00 SQPL05E
Oracle Introduction: PL/SQL = Fundamentals 04:00 SQPL06E
Oracle Introduction: PL/SQL Cursors and=20 Exceptions 04:00 SQPL07E
PL/SQL: Procedures and Functions 06:00 PLSPF
PL/SQL: Packages and Triggers 04:00 PLSPT

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Oracle8i = Database=20 Administration
Oracle8i Database Administration: = Architecture and=20 Administrative Tools 03:00 OR821SE
Oracle8i Database Administration: = Creating a=20 Database 03:00 OR822SE
Oracle8i Database Administration: = Exploring the=20 Database Structure 04:00 OR823SE
Oracle8i Database Administration: = Managing=20 Storage 04:00 OR824SE
Oracle8i Database Administration: = Rollback=20 Segments and NLS 04:00 OR825SE
Oracle8i Database Administration: = Creating Tables=20 and Indexes 04:00 OR826SE
Oracle8i Database Administration: Data = Integrity=20 and Loading Techniques 04:00 OR827SE
Oracle8i Database Administration: = Managing Users=20 and Profiles 04:00 OR828SE
Oracle8i Database Administration: = Privileges and=20 Roles 03:00 OR829SE

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Oracle8i = Network=20 Administration
Oracle8i Network Administration: = Networking=20 Overview 03:00 OR831SE
Oracle8i Network Administration: Naming = Methods 04:00 OR832SE
Oracle8i Network Administration: The = Internet=20 Database 03:00 OR833SE
Oracle8i Network Administration: = Troubleshooting=20 and Security 03:00 OR834SE

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Oracle8i = Performance=20 Tuning
Oracle8i Performance Tuning: Measuring=20 Performance 03:00 OR851SE
Oracle8i Performance Tuning: Tuning the = Shared=20 Pool and Buffer Cache 04:00 OR852SE
Oracle8i Performance Tuning: Optimizing = I/O 04:00 OR853SE
Oracle8i Performance Tuning: Tuning = Sorts and=20 Resolving Contention 03:00 OR854SE
Oracle8i Performance Tuning: SQL = Tuning 05:00 OR855SE
Oracle8i Performance Tuning: Managing = Mixed=20 Workloads 04:00 OR856SE

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution = Area/Oracle9i/Oracle9i=20 Database Fundamentals: Architecture and Management
Architecture and Administration Tools in = Oracle9i 02:40 58265_eng
Database and Instance Management in = Oracle9i 02:20 58268_eng
Database Structures in Oracle9i 02:20 58271_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution = Area/Oracle9i/Oracle9i=20 Database Fundamentals: Backup and Recovery
Backup and Recovery Overview and = Configuration in=20 Oracle9i 04:50 66137_eng
User-Managed and RMAN Backup and = Recovery in=20 Oracle9i 06:45 66138_eng
Recovery Manager Maintenance in = Oracle9i 02:20 66139_eng
Transporting and Loading Data in = Oracle9i 02:20 66140_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution = Area/Oracle9i/Oracle9i=20 Database Fundamentals: Managing Data Storage
Data Storage in Oracle9i 03:15 59293_eng
Tables and Indexes in Oracle9i 03:00 59296_eng
Data Integrity in Oracle9i 01:20 59299_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution = Area/Oracle9i/Oracle9i=20 Database Fundamentals: Managing Database Access
Users and Profiles in Oracle9i 03:00 61604_eng
Privileges and Roles in Oracle9i 02:20 61608_eng
Globalization and Auditing in = Oracle9i 02:00 61611_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution = Area/Oracle9i/Oracle9i=20 Database Fundamentals: Network Administration
Networking Overview for Oracle9i = Administrators 01:40 66078_eng
Oracle Network Configuration in = Oracle9i 04:15 66079_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution = Area/Oracle9i/Oracle9i=20 Database: Introduction to SQL
Introduction to Oracle and SQL in = Oracle9i 03:15 66155_eng
SQL Functions in Oracle9i 05:00 66472_eng
Subqueries, Reporting, and User-Access = Control in=20 Oracle9i 02:40 66925_eng
Defining and Manipulating Data in = Oracle9i 03:40 67002_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution = Area/Oracle9i/Oracle9i=20 Database: New Features I
Introducing Oracle9i Database 02:25 39812_eng
Manageability Enhancements in = Oracle9i 05:10 39816_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution = Area/Oracle9i/Oracle9i=20 Database: New Features II
Availability Features in Oracle9i 05:20 58171_eng
Scalability and Performance in = Oracle9i 04:25 58176_eng
Development Platform in Oracle9i 02:40 58181_eng
Security Overview for Oracle9i = Administrators 01:00 58184_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution = Area/Oracle9i/Oracle9i=20 Database: Performance Tuning
Performance Tuning Methodology and Tools = in=20 Oracle9i 01:20 70121_eng
Tuning Memory Structures in = Oracle9i 03:20 70125_eng
Tuning Database Structures in = Oracle9i 03:00 70130_eng
Tuning Systems and Applications in = Oracle9i 02:40 70135_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Oracle = 10g/Oracle=20 Database 10g: New Features I
Oracle Database 10g: New Installation = and=20 Configuration Features 02:20 210040_eng
Oracle Database 10g: New Data Loading = Features 02:00 210050_eng
Oracle Database 10g: New Automatic = Management and=20 Management Infrastructure Features 03:10 210057_eng
Oracle Database 10g: New Resource, = Scheduling, and=20 Task-Management Features 03:10 210074_eng
Oracle Database 10g: New Space = Management=20 Features 02:20 210086_eng
Oracle Database 10g: New Storage = Features 03:00 210095_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Oracle = 10g/Oracle=20 Database 10g: New Features II
Oracle Database 10g: New Tuning,=20 Performance-monitoring, and Analysis Features 03:00 220637_eng
Oracle Database 10g: New Backup and = Recovery=20 Features 02:20 220638_eng
Oracle Database 10g: Using = Flashback 02:20 220639_eng
Oracle Database 10g: New Features in = Security and=20 Software Maintenance 02:40 220640_eng
Oracle Database 10g: New Features in = VLDB=20 Support 02:00 220641_eng
Oracle Database 10g: Miscellaneous New = Features 02:20 220642_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Oracle = 10g/Oracle=20 Database 10g: Administration Workshop I
Oracle Database 10g: Installing Oracle = Database=20 10g 02:20 211273_eng
Oracle Database 10g: Creating = Databases 02:20 211284_eng
Oracle Database 10g: Database = Interfaces 03:00 211294_eng
Oracle Database 10g: Database Control = and Storage=20 Structures 02:20 211305_eng
Oracle Database 10g: Users and = Security 03:20 211315_eng
Oracle Database 10g: Managing Schema = Objects and=20 Data 03:00 211327_eng
Oracle Database 10g: The SQL* Loader and = PL/SQL 02:00 211337_eng
Oracle Database 10g: Oracle Net Services = and=20 Shared Servers 02:50 221533_eng
Oracle Database 10g: Monitoring and = Maintenance 02:40 221534_eng
Oracle Database 10g: Managing Undo Data = and Lock=20 Conflicts 01:50 221535_eng
Oracle Database 10g: Managing Backup and = Recovery 03:40 221536_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Oracle = 10g/Oracle=20 Database 10g: Administration Workshop II
Using Flashback Technology in Oracle = 10g 02:40 212481_eng
Performing and Managing Backups in = Oracle 10g 01:55 212479_eng
Advanced Database Recovery and Repair in = Oracle=20 10g 02:20 212480_eng
Controlling the Oracle Listener and = Enabling=20 Distributed Transactions in Oracle 10g 02:15 212478_eng
Using Globalization Support in Oracle = 10g 02:15 212477_eng
Optimizing Database Performance in = Oracle 10g 02:20 221273_eng
Managing Storage and System Resources in = Oracle=20 10g 02:10 221274_eng
Using the Scheduler to Automate Tasks in = Oracle=20 10g 02:10 221275_eng
Using Advanced Features in Oracle = 10g 01:15 221276_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Oracle = 10g/Oracle=20 Database 10g: SQL Fundamentals I and II
Introduction to Oracle and SQL in Oracle = Database=20 10g 03:20 216104_eng
SQL Functions in Oracle Database = 10g 03:00 216206_eng
Displaying Multiple Table Data and Using = Set=20 Operators in Oracle Database 10g 02:10 216164_eng
Group and Datetime Functions in Oracle = Database=20 10g 03:10 216205_eng
Subqueries and Hierarchical Queries in = Oracle=20 Database 10g 02:10 223292_eng
Regular Expressions and User Access in = Oracle=20 Database 10g 01:55 223293_eng
Creating and Managing Tables and = Constraints in=20 Oracle Database 10g 02:00 223294_eng
Database Objects in Oracle Database = 10g 01:55 223295_eng
Managing Database Objects in Oracle = Database=20 10g 01:50 223296_eng
Manipulating Data in Oracle Database = 10g 02:45 223297_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Oracle = 10g/Oracle=20 Database 10g: PL/SQL Fundamentals
Introduction to PL/SQL 02:15 216518_eng
Using PL/SQL with an Oracle Server 02:00 216530_eng
Using Control Structures 01:55 217616_eng
Using Composite Data Types 02:00 216540_eng
Explicit Cursors and Exception = Errors 03:05 216554_eng
Creating Stored Procedures and = Functions 02:50 216563_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Oracle = 10g/Oracle=20 Database 10g: Developing PL/SQL Program Units
PL/SQL Packages 02:45 216687_eng
Oracle-Supplied Packages and = DBMS_SCHEDULER 02:45 216700_eng
Dynamic SQL and Metadata 02:15 218842_eng
Managing Dependencies 01:25 216717_eng
Manipulating Large Objects in = PL/SQL 01:55 216725_eng
PL/SQL Triggers 03:50 216739_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Systems and = Database=20 Design/Database Design
An Overview of Database Design 00:40 78565_eng
The Database Design Methodology 04:00 78580_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Systems and = Database=20 Design/Database Fundamentals
An Introduction to Database Systems 03:00 80740_eng
Relational Databases 03:15 80751_eng
Database Data Management 02:00 80761_eng
Systems Analysis Fundamentals 04:00 SADD08E
Data Flow Diagrams 03:00 SADD04E
Entity Relationship Diagrams 05:00 SADD05E
Data Dictionaries 03:00 SADD07E
Completing the Logical Model 03:00 SADD06E
Relational Principles 12:00 WDBREL
Database Fundamentals 06:00 WDBFUN
Fundamentals of Database Design 04:00 SADD02E
Normalization and Physical Database = Design 04:00 SADD03E
Database Management 03:00 WDBMAN
Web and Database Integration 04:00 SADD01E
Database Technologies - = Object-Relational DBMSs:=20 Characteristics 04:00 ODB101E
Database Technologies - = Object-Relational DBMSs:=20 Mechanisms and Implementation 04:00 ODB102E
Database Technologies - Data = Warehousing:=20 Fundamentals 03:00 DW0001E
Database Technologies - Data = Warehousing:=20 Building, Using, and Managing 04:00 DW0002E
SQL Programming: Database Queries 04:00 SQLPDQ
SQL Programming: Data Handling = Techniques 04:00 SQLPDHT

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Microsoft SQL = Server=20 2005/Microsoft SQL Server 2005: Implementation and = Maintenance
Installing SQL Server 2005 03:00 234620_eng
Configuring SQL Server 2005 03:00 234633_eng
Creating and Implementing Database = Objects in SQL=20 Server 2005 03:10 234647_eng
Retrieving Data and Running Queries in = SQL Server=20 2005 03:00 234661_eng
SQL Server 2005 Messaging and Querying = Tools 01:55 234686_eng
Managing and Maintaining SQL Server 2005 = Databases 03:15 234704_eng
SQL Server 2005 Database Performance and = Optimization 02:35 234718_eng
Monitoring and Diagnosing Database = Problems in SQL=20 Server 2005 01:20 234730_eng
SQL Server 2005 High Availability and = Disaster=20 Recovery 03:00 234771_eng
SQL Server 2005 Backup and Restores 01:40 234927_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Microsoft SQL = Server=20 2005/Microsoft SQL Server 2005: Infrastructure = Design
Designing a Database Server = Infrastructure for SQL=20 Server 2005 02:10 236740_eng
Designing Security for a Database Server = Infrastructure for SQL Server 2005 03:00 236752_eng
Designing the Physical Database for SQL = Server=20 2005 02:45 236765_eng
Designing a Database Server High = Availability=20 Solution for SQL Server 2005 01:50 236779_eng
Designing a Database Failover Solution = for SQL=20 Server 2005 02:20 236789_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Database Systems Solution Area/Microsoft SQL = Server=20 2005/Microsoft SQL Server 2005: Database Maintenance
Optimizing SQL Server 2005 = Performance 03:00 237852_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Resource Planning Systems Solution = Area/Oracle=20 11i/Oracle 11i E-Business Suite: Essentials for = Implementers
Oracle 11i E-Business Suite: = Introduction 02:05 232548_eng
Oracle 11i E-Business Suite: = Multi-Org 01:20 232549_eng
Oracle 11i E-Business Suite: = Flexfields 02:00 232550_eng
Oracle 11i E-Business Suite: System=20 Administration 01:45 232551_eng
Oracle 11i E-Business Suite: Workflow, = Alerts, and=20 Daily Business Intelligence 02:25 232552_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Resource Planning Systems Solution = Area/Oracle=20 11i/Oracle 11i E-Business Suite: System Administrator=20 Fundamentals
Oracle 11i: Function Security and Data = Security 02:40 234037_eng
Oracle 11i: Roles, Delegated = Administration,=20 Registration, and Auditing 03:20 234038_eng
Oracle 11i: Concurrent Elements 03:00 234039_eng
Oracle 11i: Profile Options, DBA Duties, = and=20 Printer Management 01:30 234040_eng
Oracle 11i: Personalization of Forms and = OA=20 Framework Pages 02:30 234041_eng
Oracle 11i: Oracle Workflow 01:20 234043_eng
Oracle 11i: System Monitoring and = Troubleshooting=20 in OAM 02:20 234044_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Resource Planning Systems Solution = Area/Oracle=20 11i/Oracle 11i: Navigate Oracle Applications
Oracle 11i: Using the Navigator, Forms, = and Online=20 Help 01:35 242461_eng
Oracle 11i: Concurrent Processing, = Requests,=20 Profiles, and Forms 02:00 242480_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Resource Planning Systems Solution = Area/Oracle=20 11i/Oracle 11i: Project Foundation Fundamentals
Oracle 11i: Project Management and = Projects=20 Integration 01:55 238819_eng
Oracle 11i: Organization, Period, and = Calendar=20 Definitions in Oracle Projects 01:55 238828_eng
Oracle 11i: Resource and Role = Management 01:40 238838_eng
Oracle 11i: Oracle Projects Security = Model and=20 Page Layouts 01:55 238847_eng
Oracle 11i: Oracle Projects and Task = Definition=20 I 02:00 238856_eng
Oracle 11i: Oracle Projects and Task = Definition=20 II 01:40 238857_eng
Oracle 11i: User-Defined Attributes,=20 Implementation Options, and Utilization 02:20 238858_eng
Oracle 11i: Organization Forecasting and = Integration 02:00 238869_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Resource Planning Systems Solution Area/SAP = R/3=20 Release 4.6/Overview of SAP R/3 Release 4.6
SAP R/3 Release 4.6 Fundamentals 02:10 15110_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Resource Planning Systems Solution Area/SAP = R/3=20 Release 4.6/Moving to SAP R/3 Release 4.6
Navigating SAP R/3 Release 4.6 01:45 7198_eng
Using SAP R/3 Release 4.6 02:05 7202_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Resource Planning Systems Solution Area/SAP = R/3=20 Release 4.6/SAP Overview for Project Teams
SAP Overview 02:30 234171_eng
mySAP Finance Modules 01:50 234268_eng
mySAP Logistics Modules 02:45 234277_eng
mySAP ERP Architecture 01:40 234278_eng
SAP R/3 Administration 02:40 234279_eng
Planning and Implementing SAP = Projects 02:20 234280_eng
SAP NetWeaver 01:50 234281_eng

Course Curricula/English - US/IT Professional = Curricula/Enterprise Resource Planning Systems Solution Area/SAP = R/3=20 Release 4.6/SAP ABAP Programming Fundamentals
ABAP Fundamentals 02:30 235539_eng
ABAP Programming I 03:25 235540_eng
ABAP Programming II 02:40 235541_eng

Course Curricula/English - US/IT Professional = Curricula/Internet and Network Technologies Solution Area/ATM = Fundamentals=20 (CBE) - 1M0-801
ATM Principles 04:00 ATMPRIN
ATM Networking 04:00 ATMNET
ATM Architecture and Protocols 04:00 ATMAP
Fast Packet Technologies 05:00 WFASTP

Course Curricula/English - US/IT Professional = Curricula/Internet and Network Technologies Solution = Area/Avaya
ISDN, Frame Relay, X.25, and ATM 03:30 GAC09SE
Microsoft Windows 2000: Network = Protocols and=20 Remote Access 04:00 MSW10SE
Signal Theory and Computer-Telephony=20 Integration 04:15 GAC12SE

Course Curricula/English - US/IT Professional = Curricula/Internet and Network Technologies Solution Area/BCMSN = 2/BCMSN=20 2.0: Building Cisco Multilayer Switched Networks
Implementing Switching in the = Network 03:50 119265_eng
Configuring VLANs and VTP 03:20 119266_eng
Implementing Spanning Tree Protocol 02:00 119267_eng
Enhancing Spanning Tree Protocol 03:20 119268_eng
Implementing Multilayer Switching in the = Network 03:00 119269_eng
Improving Availability on Multilayer = Switched=20 Networks 02:40 119270_eng
Examining Cisco AVVID Services and = Applications 03:00 119271_eng
Implementing QoS in Multilayer Switched=20 Networks 03:00 119272_eng
Optimizing and Securing Multilayer = Switched=20 Networks 02:20 119273_eng
Understanding Metro Ethernet 02:00 119274_eng

Course Curricula/English - US/IT Professional = Curricula/Internet and Network Technologies Solution Area/BCRAN = 2/BCRAN 2:=20 Building Cisco Remote Access Networks
Defining WAN Connection Types and = Securing Your=20 Network 02:40 120796_eng
Enabling On-demand Connections to a = Central=20 Site 02:40 119644_eng
Using PPP and Controlling Network = Access 03:00 119686_eng
Enhancing On-demand Connectivity 02:40 119648_eng
Enabling Permanent Connections to a = Central=20 Site 02:40 119647_eng
Using Dialer Profiles 01:40 120687_eng
Enabling Dial Backup for a Primary = Connection 01:20 120792_eng
Managing Network Performance 02:40 119690_eng
Address Translation 02:00 119645_eng
Broadband Technologies 03:20 119651_eng
Virtual Private Networks 01:40 119652_eng
Configuring IKE and IPSec 02:40 120797_eng

Course Curricula/English - US/IT Professional = Curricula/Internet and Network Technologies Solution Area/BSCI = 2/BSCI 2.1:=20 Building Scalable Cisco Internetworks
Advanced IP Addressing 02:55 119789_eng
Working with IPv6 and Network Address=20 Translation 02:25 119790_eng
Routing Principles 01:55 119792_eng
Implementing EIGRP 01:15 120056_eng
Configuring EIGRP 02:15 120068_eng
Configuring the Open Shortest Path First = Protocol 02:40 120082_eng
OSPF for Multiple Area Domains 02:35 120083_eng
Configuring the IS-IS Protocol 03:05 120141_eng
Manipulating IP Routing Protocols 02:20 120155_eng
Influencing Route Selection 01:40 120158_eng
Configuring Basic BGP 02:40 120161_eng
BGP Path Selection Process 02:20 120774_eng

Course Curricula/English - US/IT Professional = Curricula/Internet and Network Technologies Solution = Area/CCNA/CCNP/Intro=20 1.0: Introduction to Cisco Networking Technologies
Introduction to Networking 03:00 125066_eng
Network Types 01:40 125067_eng
Network Media 02:00 125068_eng
Switching Fundamentals 01:40 125069_eng
TCP/IP 01:40 125070_eng
IP Addressing and Routing 03:20 125071_eng
WAN Technologies 02:00 125072_eng
Operating and Configuring Cisco IOS = Switches 02:20 125073_eng
Operating and Configuring Cisco IOS = Routers 03:00 125488_eng
Network Discovery and Neighbor Device=20 Connections 01:40 125489_eng
Managing a Network Environment 01:40 125074_eng

Course Curricula/English - US/IT Professional = Curricula/Internet and Network Technologies Solution = Area/CCNA/CCNP/Intro=20 2.0: Introduction to Cisco Networking Technologies
Building a Simple Network 01:30 219381_eng
Building a Simple Ethernet Network 01:15 219382_eng
Expanding the Network 02:30 219383_eng
Connecting Networks 01:45 219384_eng
Constructing Network Addresses 02:00 219385_eng
Ensuring the Reliability of Data = Delivery 01:00 219386_eng
Connecting to Remote Networks 02:40 219387_eng
Operating and Configuring Cisco IOS = Switches 02:10 219388_eng
Operating and Configuring Cisco IOS = Routers 02:40 219389_eng
Managing your Network Environment 01:25 219390_eng
Administering your Network Devices 01:30 219391_eng

Course Curricula/English - US/IT Professional = Curricula/Internet and Network Technologies Solution = Area/CCNA/CCNP/INTRO=20 2.1: Introduction to Cisco Networking Technologies
Building a Serial Network 01:00 237349_eng
Creating a Simple Ethernet Network 01:15 237350_eng
Extending Ethernet Networks 02:30 237351_eng
Connecting Networks with Cisco = Devices 01:45 237352_eng
Constructing IP Network Addresses 02:30 237353_eng
Ensuring Data Delivery in Networks 01:00 237354_eng
Remote Network Connectivity 02:40 237355_eng
Operation and Configuration of Cisco IOS = Switches 02:10 237356_eng
Operation and Configuration of Cisco IOS = Routers 02:40 237357_eng
Managing the Cisco Network = Environment 01:25 237358_eng
Cisco Network Device Administration 01:30 237359_eng

Course Curricula/English - US/IT Professional = Curricula/Internet and Network Technologies Solution = Area/CCNA/CCNP/BCRAN=20 2.2: Building Cisco Remote Access Networks
WAN Technologies, Components and Access = Control 03:40 228335_eng
Configuring PPP Features 03:00 228337_eng
Accessing Broadband Technologies 03:20 228344_eng
Using Virtual Private Networks 01:40 228345_eng
IKE and IPSec Preparation and = Configuration 02:40 228346_eng
Remote Connectivity with DDR and = ISDN 02:40 228338_eng
Enhancing DDR with Dialer Profiles 01:40 228340_eng
Configuring Frame Relay with Traffic = Shaping 02:40 228339_eng
Implementing DDR Backup 01:20 228341_eng
Using QoS in Wide Area Networks 03:40 228342_eng

Course Curricula/English - US/IT Professional = Curricula/Internet and Network Technologies Solution = Area/CCNA/CCNP/BSCI=20 2.2: Building Scalable Cisco Internetworks
Advanced IP Addressing in Cisco = Networks 02:55 233780_eng
Working with IPv6 in Cisco Networks 01:45 233781_eng