Campus Televideo Digital TV Service

CAMPUS TELEVISION UPGRADE:  Information you need to know before using your television

As students return to campus they will find that the campus cable conversion advertised to the campus community in early December has been largely completed.  We are working through many of the final details and ensuring that our new service provider (Campus Televideo or CTV) has provided a clean connection to each of our facilities and believe we have worked through many of our issues while most students have been enjoying their winter break.  Campus Televideo provides digital TV service to more than 240 campuses across the United States so we expect great service from our new provider. 

 Below are the details we have observed or expect during this transition:

  •  What is the difference between the old cable system and the new one?
    • The new system is all digital and uses QAM technology. QAM is a type of digital signal that is used by cable companies to distribute television and other telecommunication mediums.  The old cable system at UNC was analog.  This system has been replaced by QAM in accordance with FCC regulations. This change is similar to the 2009 digital TV switchover that was mandatory for OTA (Over The Air) broadcast stations.
    • Important: QAM signals are different than Over the Air signals.  If you buy a digital converter or set top box from a local electronics store, it will most likely NOT work.
  • The conversion will alter the available channels and channel numbers, and will add some new HD channels.  The new Channel line-up details are available via this link to our new available channels.
  • All TV’s will require re-tuning, usually via an auto-programming or channel scan feature in the menu of your television, in order to capture all new channels and eliminate unused channels from our previous cable provider.  Our new system is all digital so please ensure that the Standard Cable Setting is selected (not Air, Antenna, HRC or IRC).  We have found that the auto-programming process can be as swift as 5 minutes, up to 45 minutes depending upon the television being programmed. 
  • Analog TV’s or TV’s that are generally more than 5 years old may require the purchase of a digital-to-analog converter box (QAM Tuner noted above) in order to view the new channels since the old analog system is being replaced with a digital signal.  The cost of the converter / tuner will be the responsibility of the student.  These convertor boxes,(Click on the previous link) can be purchased through Amazon for the conversion of an older set with an analog tuner. 
  • Will my TV work with our new system?  How can I tell if my TV has a QAM tuner?
    • If your television has been manufactured within the last 5 years, there is a good chance that it can receive the QAM signal.
    • The easiest way to tell if your model will work is to either:
      • Refer to the documentation which came with your television, look for QAM capable
      • Google your make and model, look for QAM-capable
  • Digital TV’s - Not all new or recently purchased TV’s will function as a small percentage of “off-brand” TV’s like “Element” may not be equipped with a “clear” QAM tuner.  However, different models of “Element TV’s” have been equipped with the QAM tuner.  Please review this technical specification on any newly purchased TV’s.  Thankfully, the vast majority of newer TV’s will  work properly.
  • The small percentage of receiving devices may experience clear QAM tuning issues such as the inability to recognize video and audio streams, the channel numbering format, the channel description, or the channel programming detail.  As new television models are released, we expect manufacturers will endeavor to remedy clear QAM issues.  Feel free to contact CTV for additional information about digital TV’s with “clear” QAM performance issues and recommendations to resolve these matters.
  • Digital TV’s that are not equipped with the QAM tuner need to purchase the converter box from this link as they are not commercially available at present http://www.campustelevideo.com/studentservices/dci401

 
Technical and Service Resources:

  • Campus Televideo has a Frequently Asked Questions webpage that can provide additional information.
  • Housing Related Cable Questions or Assistance can be referred to our office of Housing Services at (970) 351-1984.

  • Student Handbook
  • Summer Housing