Service Center

FAQ

Can Departments Hire Outside Contractors?

Yes. However there are numerous University standards, specifications and insurance requirements that must be met. While Facilities Management is competitive with most private contractors, if you feel outside contractors will give you a lower cost, or if the situation is one we are not equipped or trained to handle, please submit a TMA Work request and Facilities Management will handle the details.

What determines work priorities?

Emergency and D.I.N. (do it now) services take top priority as they are received. Every effort is made to provide routine services within the needs of the requesting department. If time is important, please indicate so on the TMA Work Request.

How are complaints handled?

Complaints should be directed to the Service Center at 351-2446. If they cannot be handled there immediately, they will be referred to the proper person. Please do not hesitate to question a charge to your account. We welcome the opportunity to either correct or justify the charge. The same is true for other types of complaints; good communication helps us to meet our customer needs.