Mail Services
Mail Services strives to provide the campus community with a consistent, high level of service. We work to provide customer satisfaction and a superior level of confidence. We are actively involved in creating a workplace that is both excellent and enjoyable. Mail Services employs one full-time person, one half-time person; plus eight to twelve students during the academic school year. During the summer months, one full-time person, one half-time person, and three to six students carry out the task of meeting the campus community’s mailing needs. In fulfilling our mission, we strive to maintain and support these values and principles:
- Teamwork and mutual support
- Integrity and honesty
- Excellent communication, both amongst ourselves and with everyone with whom we do business
- Tolerance of differences
- Continued learning and improvement
- Professionalism
The UNC Mailroom processes inter-departmental campus mail, standard/third class bulk mail, United Parcel Service, FedEx, first class, and international mail. We provide USPS, FedEx, and UPS; for campus departmental use and personal use (personal items must be brought to the Mail Service and paid for with cash; please try to bring exact change). We can also provide rates for USPS, FedEx and UPS shipping, as well as, information to determine the most cost efficient and timely method for sending your mail.
To meet all mailing needs, Mail Services prepares and/or meters first-class, standard, media (book), library, and international mail for delivery to the post office. FedEx and UPS are picked up at the Mail Service every afternoon between 2:30 and 4:00 p.m. We presort letters and postcards to be delivered to the Post Office. Most of our letter mail is posted and sent to a barcode company. This provides faster delivery of those letters.
Each day, three mail routes are run on campus: two morning routes leave Parsons at approximately 8:00 a.m. to deliver mail to all campus departments and to pick up on-campus and off-campus letters and packages (weighing under 30 pounds); and, at 12p.m., one route delivers express mail and picks up mail at designated locations throughout campus.
We ask that each campus department separates off-campus from campus mail, as well as, foreign mail before the route carrier arrives to pick up your mail. Also, if a package weighs more than 30 pounds, or if you have more than three trays or tubs of standard mail, please contact Warehousing Services at 1-2250 (or fax a completed Shipping Request form to 1-1349) to request pickup.
If you are shipping a package from the University to Canada, and if it is valued at or more than $1,500 Canadian (approximately $1,000 US depending on the exchange rate at any given time), then the shipping vendor will be required to provide Canadian Customs with the University's Canadian Business Number: BN: 86359 2028. If the shipping vendor does not have this number, the package will be refused at the border and returned to the University. Each department representative is responsible for filling out customs documents for all foreign mail that weighs more than 13 ounces. If you need the forms, please contact us.