Dining Services ~ A Guide To Student Employment

Professionalism on the Floor

The majority of your job is to provide excellent customer service and proper attitude. Therefore:

  • Do not discuss personal or political problems while on the serving floor.
  • When you are on the floor, do not lean against walls or stand around talking with other employees.
  • Be familiar with the menu.
  • Even if there is nothing to do in your section, look busy.
  • When standing at a buffet table or dining room, keep arms crossed behind your back.
  • Take pride in your appearance, always wear a clean and proper uniform.
  • Keep a low noise level when clearing dirty dishes.
  • Treat each guest as they are equally important, you never know who you may be serving.
  • Always keep a smile on your face, it is amazing what a smile can do.

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