Frequently Asked Questions

Student Accounts

Perkins Loans or National Direct Student Loans

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Student Accounts

What is a hold on my account?
Holds are restrictions that may prevent you from registering for classes and are placed on your student record at any time during the term. They are placed on your record by various offices. Holds are listed on your Student Account Tab on URSA and are also indicated when you attempt to register by phone.
When is my student bill due?
The first e-Bill statement of the semester is due on the tenth class day. Subsequent e-Bill statements are generally due at the end of the month. The due date is displayed at the top of the e-Bill screen in Ursa.
How often will I receive a bill on my account?
e-Bills are generated monthly. You and your authorized users will receive an e-mail notifying you when they are available for viewing on Ursa.
How is my financial aid disbursed?
Financial aid payments are credited to your student tuition account. Any financial aid in excess of your bill will be deposited into your checking account. If you don't have direct deposit set up you will receive a check but the direct deposit option will get you your refund more quickly.
What does it mean when my account balance is sent to collections?
Internal collection costs equal to 20% of the unpaid balance will be added to your account when the oldest charge has been on the account for over 210 days and no payment agreements have been made. Contact the collections staff for further information. Collections Office
What is the Internal Collections entry on my bill?
Internal collection costs equal to 20% of the unpaid balance will be added to your account when the oldest charge has been on the account for over 210 days and no payment agreements have been made. Contact the collections staff for further information. Collections Office

Perkins Loans or National Direct Student Loans

How do I qualify for a deferment of my loan?
A deferment of repayment is granted to borrowers who file a properly executed and certified request at the START of a period of eligibility. Deferment request forms must be submitted in a timely manner. Additional information is available by clicking here. Loans Receivable
How do I qualify for a cancellation of my loan?
A percentage of your loan may be cancelled if you meet the eligibility requirements. Cancellation request forms must be submitted in a timely manner. Additional information is available by clicking here. Loans Receivable
What if my loan is sent to collections?
When a student loan goes into default, collection costs equal to 20% of the balance due are added to loan account and the entire balance becomes due and payable. Contact the loan collections staff for more information. Collections Office

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